Survey on Evaluation Methods for Dialogue Systems

In this paper we survey the methods and concepts developed for the evaluation of dialogue systems. Evaluation is a crucial part during the development process. Often, dialogue systems are evaluated by means of human evaluations and questionnaires. However, this tends to be very cost and time intensive. Thus, much work has been put into finding methods, which allow to reduce the involvement of human labour. In this survey, we present the main concepts and methods. For this, we differentiate between the various classes of dialogue systems (task-oriented dialogue systems, conversational dialogue systems, and question-answering dialogue systems). We cover each class by introducing the main technologies developed for the dialogue systems and then by presenting the evaluation methods regarding this class

Variable Word Rate N-grams

The rate of occurrence of words is not uniform but varies from document to document. Despite this observation, parameters for conventional n-gram language models are usually derived using the assumption of a constant word rate. In this paper we investigate the use of variable word rate assumption, modelled by a Poisson distribution or a continuous mixture of Poissons. We present an approach to estimating the relative frequencies of words or n-grams taking prior information of their occurrences into account. Discounting and smoothing schemes are also considered. Using the Broadcast News task, the approach demonstrates a reduction of perplexity up to 10%.Comment: 4 pages, 4 figures, ICASSP-200

Beyond English text: Multilingual and multimedia information retrieval.

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