Measuring #GamerGate: A Tale of Hate, Sexism, and Bullying

Over the past few years, online aggression and abusive behaviors have occurred in many different forms and on a variety of platforms. In extreme cases, these incidents have evolved into hate, discrimination, and bullying, and even materialized into real-world threats and attacks against individuals or groups. In this paper, we study the Gamergate controversy. Started in August 2014 in the online gaming world, it quickly spread across various social networking platforms, ultimately leading to many incidents of cyberbullying and cyberaggression. We focus on Twitter, presenting a measurement study of a dataset of 340k unique users and 1.6M tweets to study the properties of these users, the content they post, and how they differ from random Twitter users. We find that users involved in this "Twitter war" tend to have more friends and followers, are generally more engaged and post tweets with negative sentiment, less joy, and more hate than random users. We also perform preliminary measurements on how the Twitter suspension mechanism deals with such abusive behaviors. While we focus on Gamergate, our methodology to collect and analyze tweets related to aggressive and bullying activities is of independent interest

Affect and Social Processes in Online Communication- Experiments with an Affective Dialog System

Abstract—This paper presents an integrated view on a series of experiments conducted with an affective dialog system, applied as a tool in studies of emotions and social processes in online communication. The different realizations of the system are evaluated in three experimental setups in order to verify effects of affective profiles, as well as of fine-grained communication scenarios on users’ expressions of affective states, experienced emotional changes, and interaction patterns. Results demonstrate that the system applied in virtual reality settings matches a Wizard-of-Oz in terms of chatting enjoyment, dialog coherence and realism. Variants of the system’s affective profile significantly influence the rating of chatting enjoyment and an emotional connection. Self-reported emotional changes experienced by participants during an interaction with the system are in line with the type of applied profile. Analysis of interaction patterns, i.e., usage of particular dialog act classes, word categories, and textual expressions of affective states for different scenarios, demonstrates that a communication scenario for social sharing of emotions was successfully established. The experimental evidence provides valuable input for applications of affective dialog systems and strengthens them as valid tools for studying affect and social aspects in online communication. Index Terms—Affective dialog system, human-computer interaction, affect sensing and analysis, structuring affective interactions.

Motivations, Classification and Model Trial of Conversational Agents for Insurance Companies

Advances in artificial intelligence have renewed interest in conversational agents. So-called chatbots have reached maturity for industrial applications. German insurance companies are interested in improving their customer service and digitizing their business processes. In this work we investigate the potential use of conversational agents in insurance companies by determining which classes of agents are of interest to insurance companies, finding relevant use cases and requirements, and developing a prototype for an exemplary insurance scenario. Based on this approach, we derive key findings for conversational agent implementation in insurance companies.Comment: 12 pages, 6 figure, accepted for presentation at The International Conference on Agents and Artificial Intelligence 2019 (ICAART 2019

Protectbot: A Chatbot to Protect Children on Gaming Platforms

Online gaming no longer has limited access, as it has become available to a high percentage of children in recent years. Consequently, children are exposed to multifaceted threats, such as cyberbullying, grooming, and sexting. The online gaming industry is taking concerted measures to create a safe environment for children to play and interact with, such efforts remain inadequate and fragmented. Different approaches utilizing machine learning (ML) techniques to detect child predatory behavior have been designed to provide potential detection and protection in this context. After analyzing the available AI tools and solutions it was observed that the available solutions are limited to the identification of predatory behavior in chat logs which is not enough to avert the multifaceted threats. In this thesis, we developed a chatbot Protectbot to interact with the suspect on the gaming platform. Protectbot leveraged the dialogue generative pre-trained transformer (DialoGPT) model which is based on Generative Pre-trained Transformer 2 (GPT-2). To analyze the suspect\u27s behavior, we developed a text classifier based on natural language processing that can classify the chats as predatory and non-predatory. The developed classifier is trained and tested on Pan 12 dataset. To convert the text into numerical vectors we utilized fastText. The best results are obtained by using non-linear SVM on sentence vectors obtained from fastText. We got a recall of 0.99 and an F_0.5-score of 0.99 which is better than the state-of-the-art methods. We also built a new dataset containing 71 predatory full chats retrieved from Perverted Justice. Using sentence vectors generated by fastText and KNN classifier, 66 chats out of 71 were correctly classified as predatory chats

#Bieber + #Blast = #BieberBlast: Early Prediction of Popular Hashtag Compounds

Compounding of natural language units is a very common phenomena. In this paper, we show, for the first time, that Twitter hashtags which, could be considered as correlates of such linguistic units, undergo compounding. We identify reasons for this compounding and propose a prediction model that can identify with 77.07% accuracy if a pair of hashtags compounding in the near future (i.e., 2 months after compounding) shall become popular. At longer times T = 6, 10 months the accuracies are 77.52% and 79.13% respectively. This technique has strong implications to trending hashtag recommendation since newly formed hashtag compounds can be recommended early, even before the compounding has taken place. Further, humans can predict compounds with an overall accuracy of only 48.7% (treated as baseline). Notably, while humans can discriminate the relatively easier cases, the automatic framework is successful in classifying the relatively harder cases.Comment: 14 pages, 4 figures, 9 tables, published in CSCW (Computer-Supported Cooperative Work and Social Computing) 2016. in Proceedings of 19th ACM conference on Computer-Supported Cooperative Work and Social Computing (CSCW 2016

Blended Learning and Teaching in Higher Education: An International Perspective

Blended learning is not a new topic for educational research in Higher Education (HE). However, before the first wave of the Covid-19 pandemic, blended learning was studied by a "niche" of researchers and educators interested in technology integration in teaching and learning. It was not difficult to meet HE professionals who had never or only poorly reflected on the topic of how to integrate digital technology in teaching and learning before March 2020. All in all, this special issue provides a deeper understanding of what Blended Learning will be in the near feature, encompassing not the simple combination of online and physical presence, but a combination of delivery tools and media used to provide information and to support interaction, a combination of different methods of instruction and teaching/learning, and a combination of learning contexts

Towards a Robust Detection of Language Model Generated Text: Is ChatGPT that Easy to Detect?

Recent advances in natural language processing (NLP) have led to the development of large language models (LLMs) such as ChatGPT. This paper proposes a methodology for developing and evaluating ChatGPT detectors for French text, with a focus on investigating their robustness on out-of-domain data and against common attack schemes. The proposed method involves translating an English dataset into French and training a classifier on the translated data. Results show that the detectors can effectively detect ChatGPT-generated text, with a degree of robustness against basic attack techniques in in-domain settings. However, vulnerabilities are evident in out-of-domain contexts, highlighting the challenge of detecting adversarial text. The study emphasizes caution when applying in-domain testing results to a wider variety of content. We provide our translated datasets and models as open-source resources. https://gitlab.inria.fr/wantoun/robust-chatgpt-detectionComment: Accepted to TALN 202

Modelling a conversational agent (Botocrates) for promoting critical thinking and argumentation skills

Students in higher education institutions are often advised to think critically, yet without being guided to do so. The study investigated the use of a conversational agent (Botocrates) for supporting critical thinking and academic argumentation skills. The overarching research questions were: can a conversational agent support critical thinking and academic argumentation skills? If so, how? The study was carried out in two stages: modelling and evaluating Botocrates' prototype. The prototype was a Wizard-of-Oz system where a human plays Botocrates' role by following a set of instructions and knowledge-base to guide generation of responses. Both stages were conducted at the School of Education at the University of Leeds. In the first stage, the study analysed 13 logs of online seminars in order to define the tasks and dialogue strategies needed to be performed by Botocrates. The study identified two main tasks of Botocrates: providing answers to students' enquiries and engaging students in the argumentation process. Botocrates’ dialogue strategies and contents were built to achieve these two tasks. The novel theoretical framework of the ‘challenge to explain’ process and the notion of the ‘constructive expansion of exchange structure’ were produced during this stage and incorporated into Botocrates’ prototype. The aim of the ‘challenge to explain’ process is to engage users in repeated and constant cycles of reflective thinking processes. The ‘constructive expansion of exchange structure’ is the practical application of the ‘challenge to explain’ process. In the second stage, the study used the Wizard-of-Oz (WOZ) experiments and interviews to evaluate Botocrates’ prototype. 7 students participated in the evaluation stage and each participant was immediately interviewed after chatting with Botocrates. The analysis of the data gathered from the WOZ and interviews showed encouraging results in terms of students’ engagement in the process of argumentation. As a result of the role of ‘critic’ played by Botocrates during the interactions, users actively and positively adopted the roles of explainer, clarifier, and evaluator. However, the results also showed negative experiences that occurred to users during the interaction. Improving Botocrates’ performance and training users could decrease users’ unsuccessful and negative experiences. The study identified the critical success and failure factors related to achieving the tasks of Botocrates