Follow-up question handling in the IMIX and Ritel systems: A comparative study

One of the basic topics of question answering (QA) dialogue systems is how follow-up questions should be interpreted by a QA system. In this paper, we shall discuss our experience with the IMIX and Ritel systems, for both of which a follow-up question handling scheme has been developed, and corpora have been collected. These two systems are each other's opposites in many respects: IMIX is multimodal, non-factoid, black-box QA, while Ritel is speech, factoid, keyword-based QA. Nevertheless, we will show that they are quite comparable, and that it is fruitful to examine the similarities and differences. We shall look at how the systems are composed, and how real, non-expert, users interact with the systems. We shall also provide comparisons with systems from the literature where possible, and indicate where open issues lie and in what areas existing systems may be improved. We conclude that most systems have a common architecture with a set of common subtasks, in particular detecting follow-up questions and finding referents for them. We characterise these tasks using the typical techniques used for performing them, and data from our corpora. We also identify a special type of follow-up question, the discourse question, which is asked when the user is trying to understand an answer, and propose some basic methods for handling it

Survey on Evaluation Methods for Dialogue Systems

In this paper we survey the methods and concepts developed for the evaluation of dialogue systems. Evaluation is a crucial part during the development process. Often, dialogue systems are evaluated by means of human evaluations and questionnaires. However, this tends to be very cost and time intensive. Thus, much work has been put into finding methods, which allow to reduce the involvement of human labour. In this survey, we present the main concepts and methods. For this, we differentiate between the various classes of dialogue systems (task-oriented dialogue systems, conversational dialogue systems, and question-answering dialogue systems). We cover each class by introducing the main technologies developed for the dialogue systems and then by presenting the evaluation methods regarding this class

Interactive searching and browsing of video archives: using text and using image matching

Over the last number of decades much research work has been done in the general area of video and audio analysis. Initially the applications driving this included capturing video in digital form and then being able to store, transmit and render it, which involved a large effort to develop compression and encoding standards. The technology needed to do all this is now easily available and cheap, with applications of digital video processing now commonplace, ranging from CCTV (Closed Circuit TV) for security, to home capture of broadcast TV on home DVRs for personal viewing. One consequence of the development in technology for creating, storing and distributing digital video is that there has been a huge increase in the volume of digital video, and this in turn has created a need for techniques to allow effective management of this video, and by that we mean content management. In the BBC, for example, the archives department receives approximately 500,000 queries per year and has over 350,000 hours of content in its library. Having huge archives of video information is hardly any benefit if we have no effective means of being able to locate video clips which are of relevance to whatever our information needs may be. In this chapter we report our work on developing two specific retrieval and browsing tools for digital video information. Both of these are based on an analysis of the captured video for the purpose of automatically structuring into shots or higher level semantic units like TV news stories. Some also include analysis of the video for the automatic detection of features such as the presence or absence of faces. Both include some elements of searching, where a user specifies a query or information need, and browsing, where a user is allowed to browse through sets of retrieved video shots. We support the presentation of these tools with illustrations of actual video retrieval systems developed and working on hundreds of hours of video content