WEB MINING IN E-COMMERCE

Recently, the web is becoming an important part of people’s life. The web is a very good place to run successful businesses. Selling products or services online plays an important role in the success of businesses that have a physical presence, like a reE-Commerce, Data mining, Web mining

Combination of Cluster Method for Segmentation of Web Visitors

Clustering is one of the important part in web usage miningfor the purpose of segmenting visitors. This action is very important for web personalization orweb modification. In this paper, we perform clustering of the web visitors using a combination of methods of hierarchical and non-hierarchical clustering toward web log data. Hierarchical clustering method used to determine the number of clusters, and non-hierarchical clustering method is used in forming clusters. The stages of cluster analysis are preceded by pre-processing the data and factor analysis. With this approach, the owner of the web is more effective at finding access patterns of web visitors and can have new knowledge about visitors’ segmentation. From the test applied on ITS’s web log data, 6 clusters of web visitors are resulted. Among the 6 cluster, cluster 3 has the biggest number of members. This information can be useful for web management to pay attention on members’ behavioral patterns of the 3rd cluster’s either to make personalization or modification on the web. The test results show the feasibility and efficiency of application of this method

The Role of the Mangement Sciences in Research on Personalization

We present a review of research studies that deal with personalization. We synthesize current knowledge about these areas, and identify issues that we envision will be of interest to researchers working in the management sciences. We take an interdisciplinary approach that spans the areas of economics, marketing, information technology, and operations. We present an overarching framework for personalization that allows us to identify key players in the personalization process, as well as, the key stages of personalization. The framework enables us to examine the strategic role of personalization in the interactions between a firm and other key players in the firm's value system. We review extant literature in the strategic behavior of firms, and discuss opportunities for analytical and empirical research in this regard. Next, we examine how a firm can learn a customer's preferences, which is one of the key components of the personalization process. We use a utility-based approach to formalize such preference functions, and to understand how these preference functions could be learnt based on a customer's interactions with a firm. We identify well-established techniques in management sciences that can be gainfully employed in future research on personalization.CRM, Persoanlization, Marketing, e-commerce,

Web Mining for Web Personalization

Web personalization is the process of customizing a Web site to the needs of specific users, taking advantage of the knowledge acquired from the analysis of the user\u27s navigational behavior (usage data) in correlation with other information collected in the Web context, namely, structure, content, and user profile data. Due to the explosive growth of the Web, the domain of Web personalization has gained great momentum both in the research and commercial areas. In this article we present a survey of the use of Web mining for Web personalization. More specifically, we introduce the modules that comprise a Web personalization system, emphasizing the Web usage mining module. A review of the most common methods that are used as well as technical issues that occur is given, along with a brief overview of the most popular tools and applications available from software vendors. Moreover, the most important research initiatives in the Web usage mining and personalization areas are presented

An integrated mobile content recommendation system

Many features have been added to mobile devices to assist the user's information consumption. However, there are limitations due to information overload on the devices, hardware usability and capacity. As a result, content filtering in a mobile recommendation system plays a vital role in the solution to this problem. A system that utilises content filtering can recommend content which matches a user's needs based on user preferences with a higher accuracy rate. However, mobile content recommendation systems have problems and limitations related to cold start and sparsity. The problems can be viewed as first time connection and first content rating for non-interactive recommendation systems where information is insufficient to predict mobile content which will match with a user's needs. In addition, how to find relevant items for the content recommendation system which are related to a user's profile is also a concern. An integrated model that combines the user group identification and mobile content filtering for mobile content recommendation was proposed in this study in order to address the current limitations of the mobile content recommendation system. The model enhances the system by finding the relevant content items that match with a user's needs based on the user's profile. A prototype of the client-side user profile modelling is also developed to demonstrate the concept. The integrated model applies clustering techniques to determine groups of users. The content filtering implemented classification techniques to predict the top content items. After that, an adaptive association rules technique was performed to find relevant content items. These approaches can help to build the integrated model. Experimental results have demonstrated that the proposed integrated model performs better than the comparable techniques such as association rules and collaborative filtering. These techniques have been used in several recommendation systems. The integrated model performed better in terms of finding relevant content items which obtained higher accuracy rate of content prediction and predicted successful recommended relevant content measured by recommendation metrics. The model also performed better in terms of rules generation and content recommendation generation. Verification of the proposed model was based on real world practical data. A prototype mobile content recommendation system with client-side user profile has been developed to handle the revisiting user issue. In addition, context information, such as time-of-day and time-of-week, could also be used to enhance the system by recommending the related content to users during different time periods. Finally, it was shown that the proposed method implemented fewer rules to generate recommendation for mobile content users and it took less processing time. This seems to overcome the problems of first time connection and first content rating for non-interactive recommendation systems