Mapping and Developing Service Design Research in the UK.

This report is the outcome of the Service Design Research UK (SDR UK) Network with Lancaster University as primary investigator and London College of Communication, UAL as co-investigator. This project was funded as part of an Arts and Humanities Research Council Network grant. Service Design Research UK (SDR UK), funded by an AHRC Network Grant, aims to create a UK research network in an emerging field in Design that is Service Design. This field has a recent history and a growing, but still small and dispersed, research community that strongly needs support and visibility to consolidate its knowledge base and enhance its potential impact. Services represent a significant part of the UK economy and can have a transformational role in our society as they affect the way we organize, move, work, study or take care of our health and family. Design introduces a more human centred and creative approach to service innovation; this is critical to delivering more effective and novel solutions that have the potential to tackle contemporary challenges. Service Design Research UK reviewed and consolidated the emergence of Service Design within the estalished field of Design

Design for Social and Environmental Enterprise

SEED Foundation undertakes action research to develop new, innovative ways for design to most effectively contribute towards sustainable development. The research that follows is not the result of academic investigations but rather, a culmination of 20 years direct professional involvement in the sector. By aligning current political goals with cutting edge design thinking and good business sense, this paper presents our ideas on how more designers can profitably solve social and environmental problems through their work. It specifically investigates how the still emerging discipline of service design, in dealing more with relationships and experiences than material objects, offers inherent social and environmental benefits and is naturally transferable to sectors broader than private business –where designers traditionally work. By working in public and third sectors, and especially with social businesses, this paper uncovers new roles and business models for comprehensively sustainable design practice. Keywords: Design, Service design, sustainable development, social enterprise, social and environmental</p

'First Portal in a Storm': A Virtual Space for Transition Students

The lives of millennial students are epitomised by ubiquitous information, merged technologies, blurred social-study-work boundaries, multitasking and hyperlinked online interactions (Oblinger &amp; Oblinger, 2005). These characteristics have implications for the design of online spaces that aim to provide virtual access to course materials, administrative processes and support information, all of which is required by students to steer a course through the storm of their transition university experience. Previously we summarised the challenges facing first year students (Kift &amp; Nelson, 2005) and investigated their current online engagement patterns, which revealed three issues for consideration when designing virtual spaces (Nelson, Kift &amp; Harper, 2005). In this paper we continue our examination of students’ interactions with online spaces by considering the perceptions and use of technology by millennial students as well as projections for managing the virtual learning environments of the future. The findings from this analysis are informed by our previous work to conceptualise and describe the architecture of a transition portal