Enterprise Systems Adoption and Firm Performance in Europe: The Role of Innovation

Despite the ubiquitous proliferation and importance of Enterprise Systems (ES), little research exists on their post-implementation impact on firm performance, especially in Europe. This paper provides representative, large-sample evidence on the differential effects of different ES types on performance of European enterprises. It also highlights the mediating role of innovation in the process of value creation from ES investments. Empirical data on the adoption of Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM), Knowledge Management System (KMS), and Document Management System (DMS) is used to investigate the effects on product and process innovation, revenue, productivity and market share growth, and profitability. The data covers 29 sectors in 29 countries over a 5-year period. The results show that all ES categories significantly increase the likelihood of product and process innovation. Most of ES categories affect revenue, productivity and market share growth positively. Particularly, more domainspecific and simpler system types lead to stronger positive effects. ERP systems decrease the profitability likelihood of the firm, whereas other ES categories do not show any significant effect. The findings also imply that innovation acts as a full or partial mediator in the process of value creation of ES implementations. The direct effect of enterprise software on firm performance disappears or significantly diminishes when the indirect effects through product and process innovation are explicitly accounted for. The paper highlights future areas of research.Enterprise Systems; ERP; SCM; CRM; KMS; DMS; IT Adoption; Post-implementation Phase; IT Business Value; Innovation; Firm Performance; Europe

The Impact of Business Process Management Values on Enterprise Content Management Workflow Systems Performance

Improving an enterprise’s operations, services, policies and rules using information systems and business process management is a continuance decision-makers role. This research explores how business process management values impact on enterprise content management (ECM) workflow system performance and how business process management values can be incorporated as part of a measurement model for improving ECM workflow system performance to achieve business objectives and organisational goals. The research focuses on establishing a set of variables for the measurement of CERT business process management values and further explores the impact of these CERT values on ECM workflow system performance. The CERT values are customer orientation (C), excellence (E), responsibility (R) and teamwork (T). These values can be applied using the three round structure of the Delphi method to validate key performance indicators, which are used to implement a performance measurement and management framework in order to measure workflow information system performance. Through this process, the current ECM workflow system performance (i.e. “Now” situation) and the desired future system performance (i.e. “Preferred” situation) can be described using a performance profile development model based on the concepts and variables of CERT values. This thesis contributes to business practice studies, information systems literature and the informatics body of knowledge in several ways: First, it explains how CERT values can support decision-making by finding their impact on ECM workflow systems performance. Second, it formulates a performance profile development model, which is a decision-making process to measure ECM workflow systems performance. Third, it shows how to implement the research strategic procedures using Delphi’s rounds. Fourth, it demonstrates the quality of mixed methods as the research choice for this type of information systems enquiry. The research promotes the use of the Delphi method for the implementation of such decision-making processes, the application of the performance profile development model for scientific decision studies and the analysis of the relationships between variables to recognise other key performance indicators within business process management and the performance measurement and management research contexts

An Investigation of Critical Success Factors for the Implementation of Enterprises Resource Planning System in Chinese Small and Medium Enterprises

Enterprise resource planning system (ERP) has become one of the most important application information technologies for enterprise. However, the implementation of ERP system in Chinese small and medium enterprises (SMEs) is not very successful. The basic purpose of this paper is to find and verify the critical success factors (CSFs) of ERP implementation in Chinese enterprises under the specific context in China. Based on an extensive literature review, four CSFs are defined, namely top management support, business process re-engineering, change management and external professional support. This paper investigates 53 enterprises that have implemented the ERP system in the form of email questionnaire. The questionnaire is based on the previous mature scale to measure CSF, ERP system success and situational factors. Data is analysed by using SPSS and statistical tests are conducted using multiple regression methods. The results confirm that the change management, business process re-engineering, and top management support are the main CSFs for the implementation of ERP system in Chinese SMEs, among which the role of change management is the most prominent, and Chinese cultural characteristics make it the most critical factor. In addition, the support of consulting company is confirmed to have no significant impact on ERP system implementation of Chinese SMEs. Reengineering the business process before ERP implementation is conducive to increasing the reorganization process and the success of ERP systems. Based on the empirical research, this paper puts forward some suggestions to Chinese SMEs on how to cultivate the capability of ERP implementation, whether to hire ERP consulting companies, how to select ERP system implementation strategies and how to handle management practice issues

Transformation of management systems in the conditions of digitalization and innovative development of enterprises

Цифрові трансформації в економіці мають стрімкий характер та чинять вплив на всі її складові й викликають зміну майже всіх бізнес-процесів, у тому числі й управлінських. У даній статті розглянуто питання трансформації систем менеджменту в умовах цифровізації бізнесу та інноваційного розвитку підприємств, встановлено передумови та необхідність проведення даних змін. Визначено принципи на яких мають базуватись сучасні системи менеджменту. Авторами виявлено проблеми щодо впровадження даних систем в умовах цифровізації та інноваційного розвитку підприємств, запропоновано шляхи їх вирішення. Наведено підсистеми сучасного менеджменту, а також розроблено алгоритм трансформації управлінських систем в умовах сьогодення. Запропоновано інструменти здійснення відповідних змін в умовах цифровізації та інноваційного розвитку підприємств.Digital transformations in the economy are rapid in nature and affect all its components and cause changes in almost all business processes, including managerial ones. This article examines the impact of digitalization and innovation on enterprise management systems. The prerequisites for the transformation of management systems in modern conditions have been defined and the prospects for carrying out these changes have been established. The authors analyzed theoretical approaches to management in the conditions of digitalization and identified the main principles on which modern management systems should be based: flexibility and adaptability; innovativeness and creativity; digital transformation and data analysis; focusing on customer needs; teamwork and a horizontal approach in management; continuous training and development of personnel. In the process of research, a number of problems related to the transformation of these systems were identified, in particular: insufficient qualification of personnel; lack or limited financial resources; insufficient management support and integration with existing systems; non-acceptance of planned changes by the company's personnel; imperfect organization of the implementation process, etc. The authors also proposed ways to solve these problems and described the role of technology in increasing the efficiency and competitiveness of enterprises. The article describes subsystems that are components of modern management systems and proved their effectiveness, as well as an algorithm for the transformation of these systems in the conditions of digitalization, and innovative development of enterprises is proposed. The tools for implementing relevant changes are: automation of business processes, introduction of new technologies, construction of digital communication channels with clients, data integration, creation of an innovative culture at the enterprise, ets. Identified the fact that process of building modern management systems, requires problem-oriented approach, the constant updating and improvement of digital technologies and the growth of opportunities for virtualization of business processes. The authors of the article made the conclusion about the importance and necessity of improving management systems in modern conditions and outlined directions for further development of the researched issue

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

Management Accountant's Role and Functions in the Enterprise Resource Planning Environment - Author's Own Research into Enterprises in Poland

This article seeks to answer whether the implementation of an ERP system has an effect on the management accountant's tasks and functions, especially in the field of performance measurement and internal reporting. The ERP impacts on the controller's role in the organization will be evaluated using field studies on six enterprises owned by multinational corporations. The question that should be asked here is whether controller's functions and tasks will also be unaffected.Celem badania jest próba odpowiedzi na pytanie czy zastosowanie zintegrowanego systemu informatycznego w przedsiębiorstwie zmienia zadania i funkcje specjalisty do spraw rachunkowości zarządczej. Na podstawie studium przypadku sześciu przedsiębiorstw będących częścią koncernów międzynarodowych zostaje dokonana ocena wpływu zastosowania ERP na rolę kontrolera w organizacji. Autor odpowiada również na pytanie czy w funkcjach i zadaniach kontrolera nie zaobserwowane zostaną zmiany w związku z implementacją ERP

A framework for the successful implementation of food traceability systems in China

Implementation of food traceability systems in China faces many challenges due to the scale, diversity and complexity of China’s food supply chains. This study aims to identify critical success factors specific to the implementation of traceability systems in China. Twenty-seven critical success factors were identified in the literature. Interviews with managers at four food enterprises in a pre-study helped identify success criteria and five additional critical success factors. These critical success factors were tested through a survey of managers in eighty-three food companies. This study identifies six dimensions for critical success factors: laws, regulations and standards; government support; consumer knowledge and support; effective management and communication; top management and vendor support; and information and system quality

Extending the IS-Impact model into the higher education sector

The study addresses known limitations of what may be the most important dependent variable in Information Systems (IS) research; IS-Success or IS-Impact. The study is expected to force a deeper understanding of the broad notions of IS success and impact. The aims of the research are to: (1) enhance the robustness and minimize limitations of the IS-Impact model, and (2) introduce and operationalise a more rigorously validated IS Impact measurement model to Universities, as a reliable model for evaluating different Administrative Systems. In extending and further generalizing the IS-Impact model, the study will address contemporary validation issues

Relationship between accounting benefits and ERP user satisfaction in the context of the fourth industrial revolution

The importance of corporate social responsibility is shaping investment decisions and entrepreneurial actions in diverse perspectives. The rapid growth of SMEs has tremendous impacts on the environment. Nonetheless, the economic emergence plan of Cameroon has prompted government support of SMEs through diverse projects. This saw economic growth increased to 3.8% and unemployment dropped to 4.3% caused by the expansion of private sector investments. The dilemma that necessitated this study is the response strategy of SMEs operators towards environmental sustainability. This study, thus seeks to examine the effects of entrepreneurial intentions and actions on environmental sustainability. The research is a conclusive case study design supported by the philosophical underpins of objectivism ontology and positivism epistemology. Data was sourced from four hundred (400) SMEs operators purposively sampled from the Centre and Littoral regions of Cameroon using structured questionnaire. Data was analysed using the Structural Equation Modelling technique with the aid of statistical packages including: SPSS 24 and AMOS 23. The study revealed that entrepreneurial action has weak positive statistical significant impacts on environmental sustainability; whereas entrepreneurial intention has strong positive statistical significant effects on environmental sustainability. Entrepreneurial intention comprised of self-efficacy and perceived control whereas, entrepreneurial actions involved entrepreneurial alertness and uncertainty. This study concludes that entrepreneurs in Cameroon have sustainable intentions to protect the environment but; the current actions taken are inadequate. This research recommends that entrepreneurs should enhance efforts toward attaining the state of genuine sustainabilit