Hai Di Lao Hot Pot: From Employee Stimulation to Service Innovation

The management of Chinese restaurant chains has for some time followed the western model while accommodating Chinese customers. The new Hai Di Lao Hot Pot Restaurant chain has established its own management style, pioneering chain catering management to help the Chinese restaurant industry establish a professional image, explore a local management model, and maintain high standards of food safety. The objectives of this case study are to introduce the Hai Di Lao managerial strategy, investigate the secrets of its success from a human resources management perspective, to explore its innovative service, and to assess why it has inspired both marketers and the catering industry. The results show that human resources management can change employees’ behavior and emotional states by addressing a wide variety of needs. In addition, attention to service quality can improve customer satisfaction and retention

Role of Taxpayer Knowledge Mediating Intention on the Improvement of Tax Compliance

ABSTRACT This study aims to analyze the effect of taxpayer knowledge on tax compliance in Jakarta and West Java. This type of research is quantitative. The method used in this study is primary data with non-probability sampling, namely purpusive sampling to taxpayers who have reported the Annual Tax Return for the 2021 fiscal year as many as 229 respondents. Data analysis used the Lisrel 8.80 program with Maximum Likelihood Estimation which was used as a basis for testing and discussing hypotheses. In confirming and completing information about things that were not asked in the questionnaire, a debt interview was conducted. The results showed that there was a significant positive effect between taxpayer knowledge on tax compliance, as well as the relationship between taxpayer knowledge and the mediating intention to pay taxes had a significant positive effect on tax compliance. So, it is recommended that the government in this case the Directorate General of Taxes is always active in providing socialization to the public about taxpayer knowledge and the importance of understanding the role of taxes in a state so that tax compliance will increase

Information and Communication Technologies in Tourism 2021

This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world