Goals/questions/metrics method and SAP implementation projects

During the last years some researchers have studied the critical success factors (CSFs) in ERP implementations. However, until now, no one has studied how these CSFs should be put in practice to help organizations achieve success in ERP implementations. This technical research report attempts to define the usage of Goals/Questions/Metrics (GQM) approach in the definition of a measurement system for ERP implementation projects. GQM approach is a mechanism for defining and interpreting operational, measurable goals. Lately, because of its intuitive nature the approach has gained widespread appeal. We present a metrics overview and a description of GQM approach. Then we provide an example of GQM application for monitoring sustained management support in ERP implementations. Sustained management support is the most cited critical success factor in ERP implementation projects.Postprint (published version

Evaluation Criteria for Object-oriented Metrics

In this paper an evaluation model for object-oriented (OO) metrics is proposed. We have evaluated the existing evaluation criteria for OO metrics, and based on the observations, a model is proposed which tries to cover most of the features for the evaluation of OO metrics. The model is validated by applying it to existing OO metrics. In contrast to the other existing criteria, the proposed model is simple in implementation and includes the practical and important aspects of evaluation; hence it suitable to evaluate and validate any OO complexity metric