How ability, motivation and opportunity influence travel agents performance: the moderating role of absorptive capacity

Purpose: This study aims to examine the influence of the three dimensions of travel agents’ manager competencies – ability, motivation and opportunity seeking – on knowledge transfer and travel agents’ performance. In addition, the study investigates how employee’s absorptive capacity moderates the effects of managers’ competencies on knowledge received by the employees and moderates the effects of knowledge received by the employees on travel agents’ performance. Design/methodology/approach: A positivist research philosophy was adopted with a quantitative approach, in which quantitative data were gathered based on questionnaires to tackle different stages of the study. To test the hypotheses, a self-administrated face-to-face survey of about 42 questions, launched on November 7, 2016, was used to compile response from top and medium management Category A travel agents operating in Egypt. Findings: Based on a sample of 577 travel agents’ frontline employees, the results showed that the three dimensions of travel agents’ competencies have a positive effect on knowledge received by the employee. Findings further indicated that knowledge received by employee mediates the link between these three competencies and travel agents’ performance. The link between the competencies and knowledge received by the employee was found to be positively moderated by employee absorptive capacity. Moreover, these findings suggested that the relationship between knowledge received and travel agents’ performance is stronger when employees’ absorptive capacity is greater. Research limitations/implications: This study is bound by certain limitations that also provide fertile grounds for further research. First, the study examined how an employee’s absorptive capacity moderates the effects of managers’ competencies on knowledge received by the employees and moderates the effects of knowledge received by the employees on travel agents’ performance. However, innovation as a dependent variable can be investigated. Second, one limitation is that the study is restricted to Category A travel agents only in Greater Cairo. Third, examining the antecedents of ability, motivation and opportunity seeking to transfer knowledge is also important. Practical implications: It is important for travel agents, owners, managers and employees to acknowledge absorptive capacity as a critical component for organizations to sustain, grow and compete. Travel agents can also take steps to develop their employees’ absorptive capacity. Doing so would further enhance the success of knowledge, employees and travel agents’ performance. Also, travel agents’ top management has to ensure their employees’ absorbing knowledge, identifying and recognizing external knowledge, processing and understanding it, combining it with existing knowledge and applying the new knowledge to commercial ends. Hence, the development of absorptive capacity contributes to a travel agent’s achievement of competitive advantage. Originality/value: This study contributes to the literature by expanding the extant literature on knowledge transfer and absorptive capacity by investigating the influence of travel agents’ manager competencies – ability, motivation and opportunity seeking – for knowledge transfer in the Egyptian context. In addition, it investigates the direct effects of the three dimensions of travel agents’ manager competencies – ability, motivation and opportunity seeking – for knowledge transfer. Finally, the paper investigates how employee’s absorptive capacity moderates the effects of managers’ competencies on knowledge received by the employees and moderates the effects of knowledge received by the employees on travel agents’ performanc

Analysis of Factors Affercting Employee Work Competence in the Field of Employee Mutations at the Personnel Agency and Human Resources Development of the Riau Islands Province

This research aims to analyze the factors that influence the work competence of employees in the Transfer, Rank and Promotion Sector of the Regional Civil Service Agency and KORPRI Riau Islands Province. So this research focuses on the essence of the factors that influence employee work competence, namely, education, experience, skills, expertise and creativity. This research is descriptive qualitative in nature with data collection techniques in the form of interviews and observations. By using theories from experts who argue that there are several factors that influence work competence, namely, the educational environment. The level of education and training received by employees can influence their work competence. Apart from that, extensive and varied work experience can help employees in dealing with complex problems or situations. Employee motivation is also needed because they tend to work better and produce better results. The skills possessed by employees can improve the quality and productivity of work, as well as ensure that the tasks given can be completed well and on time. The expertise factor has a very big influence on employee competence. This is because the expertise factor includes the knowledge, skills and work experience possessed by employees. The higher the employee's expertise, the better the employee's competence. A high creativity factor can increase employees' ability to solve problems, generate new ideas, and adapt to environmental changes. Creativity is the ability to produce innovative new ideas, creative solutions to problems, and the ability to adapt to environmental changes

The organizational design of nonprofits for people with disabilities

Utilizando información obtenida de los directivos de 105 pequeñas organizaciones sin fines de lucro españolas que, en el año 2007, se dedicaban a la prestación de servicios a personas con discapacidad, hemos analizado como el diseño organizativo –en concreto, los sistemas de recompensas extrínsecas e intrínsecas- influye sobre la delegación, la motivación y la transferencia de conocimiento a la hora de lograr el objetivo de la organización consistente en mejorar la calidad de vida de las personas que viven con una discapacidad. Los resultados muestran que, debido a la carencia de conocimiento técnico, los directivos de estas entidades no lucrativas (ENL) deben delegar derechos de decisión en empleados cualificados y utilizar en mayor medida recompensas intrínsecas y extrínsecas para motivar a los empleados a que transmitan conocimiento entre ellos eficientemente.We use data obtained from managers of 105 small nonprofit organizations (NPOs) providing services to people with disabilities in Spain in 2007 to examine how organizational design—particularly, extrinsic and intrinsic reward systems—impacts delegation, motivation, and knowledge transfer to achieve the NPO’s goal to improve the lives of persons living with disabilities. We find that, due to lack of technical knowledge, managers of these NPOs must delegate decision rights to qualified employees and that they successfully use a higher degree of intrinsic and extrinsic rewards to motivate employees to transfer knowledge among themselves efficiently

El impacto de la formación en línea en la transferencia de comportamiento y en el desempeño laboral en una gran organización

Este estudio analiza la efectividad de la formación en línea en una gran organización. Se ha probado la influencia de diferentes procesos de la formación, como las estrategias de aprendizaje, las reacciones, el apoyo a la transferencia y las barreras, en la transferencia del comportamiento y el desempeño laboral. Los participantes fueron 3,600 empleados de un banco público brasileño que participaron en una formación en línea en el trabajo. Seis meses después, sus supervisores evaluaron las influencias de la formación en el comportamiento laboral de sus subordinados. Los hallazgos indicaron que en la autoevaluación la transferencia del comportamiento se predijo mediante estrategias de aprendizaje de elaboración/aplicación práctica, reacciones a la formación, apoyo organizacional y de pares; las estrategias de control de la motivación, cognitivas/búsqueda de ayuda y elaboración/aplicación práctica, junto con las reacciones a la formación, se relacionaron significativamente con el desempeño laboral. En la heteroevaluación, el apoyo del supervisor contribuyó a explicar la transferencia del comportamiento y las estrategias cognitivas/búsqueda de ayuda explicaron el desempeño laboral. Se identificó el papel mediador de las reacciones a la formación y el apoyo a la transferencia mostró efectos moderadores marginales.This study analyzes the effectiveness of online training in a large organization. We tested the influence of different training processes, such as learning strategies, reactions, support of transfer, and barriers, on behavioral transfer and job performance. The participants were 3,600 employees of a Brazilian public bank after taking part in online training at work. Six months later, their supervisors evaluated the influences of the training on their subordinates’ work behaviors. Findings indicated that in self-evaluation behavioral transfer was predicted by elaboration/practical application learning strategies, trainees’ reactions to training, organizational, and peer support; motivation control, cognitive/help-seeking, and elaboration/practical application learning strategies, along with trainees’ reactions to training, were significantly related to job performance. In hetero-evaluation, supervisor support contributed to explaining behavioral transfer, and cognitive/help-seeking strategies explained job performance. The mediating role of reactions to training was identified, and support of transfer showed marginal moderating effects.Ministerio de Economía y Competitividad PSI2015-64894-

Entrepreneurial university ecosystems and graduates' career patterns: do entrepreneurship education programmes and university business incubators matter?

Purpose This paper provides insights about how graduates' career patterns (i.e. academic entrepreneur, self-employed or paid employed) are influenced by entrepreneurial university ecosystems (i.e. incubators and entrepreneurship education programs). Design/methodology/approach By adopting Douglas and Shepherd's utility-maximising function, the influence of one entrepreneurial university ecosystem on graduates' career choices was tested using a sample of 11,512 graduates from the Monterrey Institute of Technology and Higher Education (ITESM) in Mexico. Findings Our results show the critical role of entrepreneurial universities ecosystems in facilitating employability options as academic entrepreneurship for ITESM's graduates. The study shows some insights about how graduates' risk aversion and work effort are positively influenced by the university business incubator and entrepreneurship education programs, respectively. Practical implications Diverse implications for stakeholders have emerged from our results. These implications are associated with potential benefits of implementing programmes oriented to engage academic entrepreneurship within Latin American universities. Originality/value Entrepreneurial universities provide a range of employability alternatives for their students, such as to be self-employed, academic entrepreneurs or paid employees. In this scenario, entrepreneurial universities have configured entrepreneurial ecosystems (educational programmes, business incubators and other infrastructures) to support potential entrepreneurs (students, academics, staff and alumni). Despite the relevance of the environmental conditions on individuals' occupational choices, few studies have explored the role of the entrepreneurial university ecosystems on graduates' employability. In this vein, our study contributes to some academic discussions: (1) the role of context on career choice models (Ilouga et al., 2014; Sieger and Monsen, 2015), (2) the role of incubators and entrepreneurship education on fostering academic entrepreneurship on the graduates' community (Nabi et al., 2017; Good et al., 2019; Guerrero and Urbano, 2019a) and (3) the effectiveness of the entrepreneurial university ecosystems on graduates' employability (Herrera et al., 2018; Wright et al., 2017)

The Role of Relapse Prevention and Goal Setting in Training Transfer Enhancement

This article reviews the effect of two post-training transfer interventions (relapse prevention [RP] and goal setting [GS]) on trainees’ ability to apply skills gained in a training context to the workplace. Through a review of post-training transfer interventions literature, the article identifies a number of key issues that remain unresolved or underexplored, for example, the inconsistent results on the impact of RP on transfer of training, the lack of agreement on which GS types are more efficient to improve transfer performance, the lack of clarity about the distinction between RP and GS, and the underlying process through which these two post-training transfer interventions influence transfer of training. We offer some recommendations to overcome these problems and also provide guidance for future research on transfer of training

Identifying Contextual Factors of Employee Satisfaction of Performance Management at a Thai State Enterprise

Although there has been an increase in Performance Management (PM) literature over the years arguing that PM perceptions are likely to be a function of PM process components and contextual factors, the actual relationship between the contextual factors and employee satisfaction of PM remains little explored.  Extending previous research, this study examines relationships between contextual factors and employees’ PM satisfaction.  Derived from the literature, these contextual factors are motivation and empowerment of employees, role conflict, role ambiguity, perceived organisational support, procedural justice and distributive justice.  Seven directional hypotheses are tested accordingly through a series of regression analyses.  This article finds that these contextual factors, with the exception of role conflict, are directly predictive of enhanced employees’ PM satisfaction at the Thai state enterprise

AN INVESTIGATIONAL RESEARCH ON THE CORRELATION BETWEEN THE MANAGER‘S ROLE IN TRAINING PROGRAMS AND TRAINING TRANSFER IN A LOCAL GOVERNMENT OFFICE IN MALAYSIA

This research was designed to investigate the correlation between manager‘s role andtraining transfer. A survey method was employed to gather 427 usable questionnaires fromgovernment servants in a local government office in Malaysia. The outcome of stepwise regressionstudy showed four important findings: firstly, support is insignificantly correlated with trainingtransfer. Secondly, communication is significantly correlated with training transfer. Thirdly,assignment is insignificantly correlated with training transfer. Fourthly, delivery mode issignificantly correlated with training transfer. The statistical value of this research shows thatcommunication and delivery mode have played important roles as determinants of training transfer,but support and assignment have not played important roles as determinants of training transfer inthe organizational sample. In this paper, discussions, propositions and conclusions are elaborated.Keywords: Manager‘s role, training transfer, local government office in MalaysiaJEL codes:M12

An evaluation of training in business

Includes bibliographical references