The Influence of Positive Emotions on Knowledge Sharing

Capturing, structuring and disseminating knowledge is critical for success, yet challenging. For knowledge sharing to happen, it is necessary to create an appropriate environment. This environment is not enough to stimulate such sharing; other variables can influence the interaction of individuals. We contend that a variable calling for further attention is positive emotions. Hence, the goal of this study is to identify research that addresses sharing and positive emotions. We describe the systematic approach taken for identifying and analyzing these studies. We find a variety of useful insights in these studies. However, we suggest that there is room for additional research to examine knowledge management and positive emotions in the future. Lastly, the initial results of this project highlight the importance of IS researchers developing a multilingual understanding of phenomena that they study

Affect Infusion and Detection through Faces in Computer-mediated Knowledge-sharing Decisions

Faces are important in both human communication and computer-mediated communication. In this study, I analyze the influence of emotional expressions in faces on knowledge-sharing decisions in a computer-mediated environment. I suggest that faces can be used for affect infusion and affect detection, which increases the effectiveness of knowledge-management systems. Using the affect infusion model, I discuss why emotions can be expected to influence knowledge-sharing decisions. Using the two-step primitive emotional contagion framework, I found that emotional facial expression attached to a knowledge-sharing request influenced knowledge-sharing decisions. This influence was mediated by the decision maker’s emotional valence in the facial expression tracked by Face Reader technology and held for females but not males. I discuss implications for designers of emotionally intelligent information systems and research

The Effect of Paradoxical Tensions Between Confucian Culture and Organizational Culture on Fear and Knowledge Sharing Intention

Individuals often encounter challenges balancing collaboration and competition in organizational life. Although paradoxes exist in all organizations, there is minimal empirical research investigating paradoxical tensions at the micro level. Furthermore, previous organizational studies have overlooked employees emotionally driven acts. To fill these research gap, this study examined the paradoxical relationships between espoused cultural values, perceived organizational culture, negative emotions (fear of social exclusion), and knowledge sharing in South Korean organizations. The results show that paradoxical tensions between espoused Confucian culture and knowledge sharing supportive culture result in fear of social exclusion. Subsequently, fear of social exclusion has a negative association with knowledge sharing intention. This study contributes to micro-level research of paradoxes by examining the paradoxes of belonging and of performance at the individual level and their influence on employees’ knowledge-sharing behavior

An integrative review considering the impact of storytelling and sharing interventions in stroke

Background: Review-based research is needed which can establish the psychosocial outcomes and mechanisms of “storytelling and sharing” interventions for people with stroke. This information will act to inform the value and development of such interventions. Methods: An integrative review was conducted in three stages: (a) a systematic search strategy was undertaken to focus on articles between 2009 until January 2020 to locate articles the considered storytelling and sharing interventions for people diagnosed with stroke; (b) critical appraisal was undertaken to assess study quality; and (c) synthesis within three stages including data reduction, data display and conclusion. Results: Fourteen articles (including 727 participants) were identified that met the eligibility criteria. Five themes were identified that represented the outcome and mechanisms that appeared to be associated with a stroke intervention. These included introducing the concept of hope and learning to be positive, the enhanced ability to cope, the impact of loneliness and social interaction, impact on emotions, depression and related emotions such as fear. Conclusions: Storytelling interventions appear to impact loneliness, introduce positivity and hope and enable coping through knowledge exchange. The main mechanisms which appeared to influence these outcomes were social comparisons and social control

The influence of emotional intelligence on tacit knowledge sharing in service organizations

The challenge of knowledge management is to facilitate tacit knowledge sharing (TKS) so that it is extracted into organizational memory.In team environment, trust in crucial to TKS. The road to a trusting relationship is marked by inter-personal understanding and empathic communication between members. Emotional intelligence (EI) as the ability to control one’s and other’s emotions will facilitate the sharing of high value tacit knowledge of work and clients among team members.The role of EI in promoting TKS will be constrained by the type of service environment i.e. professional, service and mass.This paper offers several testable propositions to explain the influence EI on TKS

Willingness to reciprocate in virtual health communities : the role of social capital, gratitude and indebtedness

Abstract: Virtual health communities have become popular social environments where patients and carers are able to receive advice and support from other members of the community. However, not much is known of factors that influence willingness to share personal health information. Using the resource exchange theory and the affect theory of social exchange, this paper examines the role of social capital, gratitude and indebtedness in explaining levels of willingness to reciprocate in virtual health communities. Data was collected from 361 users of virtual health community sites in a cross-sectional survey conducted in Gauteng, South Africa. Structural equation modelling was used to analyse the data. The findings show that willingness to reciprocate is directly influenced by social capital, emotions of gratitude and indebtedness. The results also show that gratitude and indebtedness mediate the influence of social capital on willingness to reciprocate. The findings can be used by managers of virtual health communities to inform strategies aimed at stimulating more knowledge sharing on their sites

In pursuit of satisfaction and the prevention of embarrassment : affective state in group recommender systems

Peer reviewedPostprin

Being tough doesn’t always pay off: The culture of honor vs dignity in negotiation

Early work on cross-cultural negotiation has focused on East-West differences. In the current study we investigate the negotiation scripts employed by Middle Eastern negotiators, more specifically Iranian negotiators, in an intracultural interaction, compared to North American negotiators. We examine how the Iranian worldviews, beliefs, norms, and social behavior influence their goals and aspirations, negotiation tactics, and ultimately final outcome. We formulated our hypotheses based on the theory of honor-dignity cultures and illustrate how the importance of preserving and maintaining honor influences the Iranian negotiation strategies in business dealings. Our results illustrate that consistent with the culture of honor, Iranian negotiators are more likely to be competitive, express emotions, and employ distributive tactics compared to Canadian negotiators. Moreover, this competitive mindset leaves Iranian negotiators at a disadvantage as the overall joint gain is significantly lower than Canadian negotiators

Understanding and Developing Emotional Intelligence

{Excerpt} Emotional intelligence describes an ability, capacity, skill, or self-perceived ability to identify, assess, and manage the emotions of one\u27s self, of others, and of groups. The theory is enjoying considerable support in the literature and has had successful applications in many domains. The intelligence quotient, or IQ, is a score derived from one of several different standardized tests to measure intelligence. It has been used to assess giftedness, and sometimes underpin recruitment. Many have argued that IQ, or conventional intelligence, is too narrow: some people are academically brilliant yet socially and interpersonally inept. And we know that success does not automatically follow those who possess a high IQ rating. Wider areas of intelligence enable or dictate how successful we are. Toughness, determination, and vision help. But emotional intelligence, often measured as an emotional intelligence quotient, or EQ, is more and more relevant to important work-related outcomes such as individual performance, organizational productivity, and developing people because its principles provide a new way to understand and assess the behaviors, management styles, attitudes, interpersonal skills, and potential of people. It is an increasingly important consideration in human resource planning, job profiling, recruitment interviewing and selection, learning and development, and client relations and customer service, among others

Interpersonal emotion regulation: a review of social and developmental components

A staple theme in clinical psychology, emotion regulation, or the ability to manage one's emotions, is directly linked with personal wellbeing and the ability to effectively navigate the social world. Until recently, this concept has been limited to a focus on intrapersonal processes, such as suppression. Less emphasis has been placed on developmental, social, and cultural aspects of emotion regulation. We argue here that as social beings, our engagement in emotion regulation may often occur interpersonally, with trusted others helping us to regulate our emotions. This review will highlight recent research on interpersonal emotion regulation processes.Dr Hofmann receives financial support from the Alexander von Humboldt Foundation (as part of the Humboldt Prize), NIH/NCCIH (R01AT007257), NIH/NIMH (R01MH099021, U01MH108168), and the James S. McDonnell Foundation 21st Century Science Initiative in Understanding Human Cognition - Special Initiative. He receives compensation for his work as an advisor from the Palo Alto Health Sciences and for his work as a Subject Matter Expert from John Wiley & Sons, Inc. and SilverCloud Health, Inc. He also receives royalties and payments for his editorial work from various publishers. (Alexander von Humboldt Foundation; R01AT007257 - NIH/NCCIH; R01MH099021 - NIH/NIMH; U01MH108168 - NIH/NIMH; James S. McDonnell Foundation 21st Century Science Initiative in Understanding Human Cognition - Special Initiative)Accepted manuscrip