Does 'Telecentre' Mean the Centre is Far Away? Telecentre Development in South Africa

This article questions the role of telecentres as a vehicle for development in developing countries, particularly in South Africa. The organisation of the emerging Information Age is, in the words of Manuel Castells, 'Global Informational Capitalism'. There are forces that increase the power of a global elite while large numbers of people are excluded. This 'digital divide' puts at further disadvantage many people in poor areas in rich Northern countries and a majority of people living in African countries. The imagery that surrounds the new Information and Communications Technology speaks of unlimited potential that can bring great benefit to development problems. Historical examples of the telegraph system and the introduction of railways into Africa are cited to show the difference between rhetoric and reality. In the last few years, there has been great enthusiasm for telecentres as a vehicle for providing access to telecommunications and other information technologies in developing countries. The projects in South Africa and other countries are outlined. The various possible aims for telecentres are next discussed, concluding that actually they are a weak tool for addressing universal access to telephony, though there are many other objectives they can have. Greater clarity is required in deciding what telecentres projects are aiming to do. If these issues are not thought through, there is a risk that telecentres will either 'fail' and waste money, or will serve to bring the division between the 'information haves' and 'have-nots' into communities - creating a local digital divide. Similarly, more thought must be given to how to move beyond a number of pilot projects (many faltering) towards ways of providing genuine universal access

Weak States and Global Threats: Assessing Evidence of Spillovers

A key motivation behind recent donor attention and financial resources devoted to developing countries is the presumed connection between weak and failing states, on the one hand, and a variety of transnational threats, on the other. Indeed, it has become conventional wisdom that poorly performing states generate multiple cross-border “spillovers,” including terrorism, weapons proliferation, organized crime, regional instability, global pandemics, and energy insecurity. What is striking is how little empirical evidence underpins such sweeping assertions. A closer look suggests that the connection between state weakness and global threats is less clear and more variable than typically assumed. Both the type and extent of “spillovers” depend in part on whether the weakness in question is a function of state capacity, will, or a combination of the two. Moreover, a preliminary review suggests that some trans-border threats are more likely to emerge not from the weakest states but from stronger states that possess narrower but critical gaps in capacity and will. Crafting an effective U.S. and international strategy towards weak states and the cross-border spillovers they sometimes generate will depend on a deeper understanding of the underlying mechanisms linking these two sets of phenomena. The challenge for analysts and policymakers will be to get greater clarity about which states are responsible for which threats and design development and other external interventions accordingly. This working paper represents an initial foray in this direction, suggesting avenues for future research and policy development.weak state, failing state, regional instability, global threats

Can the Liberal Order be Sustained? Nations, Network Effects, and the Erosion of Global Institutions

A growing retreat from multilateralism is threatening to upend the institutions that underpin the liberal international order. This article applies network theory to this crisis in global governance, arguing that policymakers can strengthen these institutions by leveraging network effect pressures. Network effects arise when networks of actors—say language speakers or users of a social media platform—interact and the value one user derives from the network increases as other users join the network (e.g., the more people who speak your language, the more useful it is because there are more people with whom you can communicate). Crucially, network effect pressures produce what is called ‘lock-in’—a situation in which actors are unable to exit the network without incurring high costs and as a result become locked into the network. For example, because of their powerful network effect pressures, users of Facebook and the English language cannot easily exit these networks. International organizations such as the UN, the WTO, the IMF, etc., are networks of sovereign states that likewise produce network effect pressures. As such, intensifying their network effect pressure can lock countries more firmly into these institutions. To that end, this article proposes a suite of strategies policymakers may use to manipulate the network effect pressures generated by international organizations to strengthen these institutions and the multilateral treaties that establish them—an approach the article calls treaty hacking. The article offers a toolkit from which policymakers can draw to bolster the liberal order in the face of growing global instability and change

Predicting Users’ Responses of Public Utility Services - Multivariate and Neural Network Analysis - A Case Study

This research addresses the problem of predicting the user’s responses through multivariate choice (MVC) and neural network (NN) frameworks for predicting quality, quantity and overall User satisfaction of public water supply organization, BWSSB (Bangalore Water Supply and Sewerage Board) in Bangalore - India for policy initiatives. The MVC study identifies statistically significant factors that explain users’ loyalty to express satisfaction and voice to express dissatisfaction. The MVC model correctly predicts 85% of satisfied customers across satisfaction dimensions.  Wald test on 1940 responses confirms that there exits cross equation correlation across quality, quantity and overall Users’ satisfaction dimensions and thus appropriateness of MVC framework over traditional logit for predicting the user responses. NN framework outperforms the econometric model with 94% correct classification of user responses. The study opens up potential research opportunities for applying the advanced analytical frameworks for predicting user responses in various public and private settings for Policy initiatives so that the service providers could improve their service delivery

ICT, open government and civil society

Abstract This paper explores the rise of ICTs as instruments of government reform and the implication of their use from the vantage point of the relations between democratic governance, the aims of Buen Vivir, and the role of civil society. We discuss some of the contradictions inherent in the nature and organisation of ICTs, particularly in connection to such e-government projects as “smart cities” and participatory budgeting, and focus on the centrality of social relationships, political agency and the operations of social capital as elements that determine the success of these initiatives in the promotion of democratic practice. We also examine the relevance of social capital and user control to organisational structure and the ways in which structure relates to social innovation and the access, transfer and diffusion of knowledge as a common good. The paper concludes with a discussion of the significance of ICTs as instruments of civil empowerment and introduces the notion of “generative democracy” as a means of re-imagining and realigning the role and powers of the state and civil society for the social production of goods and services

A manifesto for the creative economy

The UK\u27s creative economy is one of its great national strengths, historically deeply rooted and accounting for around one-tenth of the whole economy. It provides jobs for 2.5 million people – more than in financial services, advanced manufacturing or construction – and in recent years, this creative workforce has grown four times faster than the workforce as a whole. But behind this success lies much disruption and business uncertainty, associated with digital technologies. Previously profitable business models have been swept away, young companies from outside the UK have dominated new internet markets, and some UK creative businesses have struggled to compete. UK policymakers too have failed to keep pace with developments in North America and parts of Asia. But it is not too late to refresh tired policies. This manifesto sets out our 10-point plan to bolster one of the UK\u27s fastest growing sectors

Users’ Satisfaction of Public Utility Services – Multivariate System Analysis

This research develops a multivariate system framework for assessing user satisfaction of public water utility organization in a developing country and predicts quality, quantity and overall user satisfaction for policy initiatives. The model framework is applied to the data collected by Public Affairs Centre (PAC) based on the Citizen Report Card approach pioneered by it. Wald test confirms that there exits cross equation correlation across quality, quantity and overall users’ satisfaction dimensions. Based on the system model, the study identifies statistically significant factors that explain users’ loyalty to express satisfaction and voice to express dissatisfaction of users. Policy initiatives are proposed on key factors to reduce voice factors set so that the service provider could improve its service delivery. The system model correctly predicts 85% of satisfied customers across quality, quantity and overall satisfaction dimensions.  Keywords: Multivariate, Logit, Discrete choice Model, Public Sector Utility service provide