Engager les personnes âgées dans les équipes intergénérationnels et processus de design participatif: une revue systématique de la recherche actuelle

This paper presents the results of a systematic review of the literature (SRL) in the field of Participatory Design (PD), undertaken under the scope of LOCUS – Playful Connected Rural Territories. The project employs an ethnographically, participatory and agile approach to the process of co-designing, developing and evaluating an IoT system to support playful intergenerational engagement in exploring cultural heritage of Portuguese rural territories, by engaging inhabitants, stakeholders and visitors. The SRL aimed to understand how older adults have been integrated and engaged into technology PD teams and processes. This paper focus on the most used methodological approaches and participation methods, along with the challenges in integrating older adults and the strategies to overcome them, which are discussed in the light of project aims. / Cet article présente les résultats d'une revue systématique de la littérature dans le domaine du design participatif, effectuée dans le cadre du Projet LOCUS - Territoires ruraux connectés et ludiques. Le projet utilise une approche ethnographique, participative et agile du processus de co-design, développement et évaluation d'un système d’Internet des objets pour soutenir un engagement intergénérationnel ludique dans l'exploration du patrimoine culturel des territoires ruraux portugais, en impliquant les habitants, les parties prenantes et les visiteurs. La revue systématique de la littérature vise à comprendre comment les personnes âgées ont été intégrées et engagées dans des équipes et des processus de design participatif des technologiques. Cet article se concentre sur les approches méthodologiques et les méthodes de participation les plus utilisées, ainsi que sur les défis de l'intégration des personnes âgées et les stratégies pour les surmonter, qui sont discutés à la lumière des objectifs du projet

Data Infrastructures in the Public Sector: A Critical Research Agenda Rooted in Scandinavian IS Research

Extant Information Systems research emphasizes the strategic benefits of digitalization and value co-creation for business. Less is known, however, about the dynamics of how value is co-created in the digitalization of the public sector, where data infrastructures are increasingly adopted. We identify three core empirical challenges for value co-creation in the public sphere, corresponding to the following conceptual tenets: participation in infrastructuring processes, data curation, and data protection. We propose to draw on the Participatory Design tradition that permeates the Information Systems field in Scandinavia to critically harness the political meaning of value co-creation. Drawing on a two-year project on the design of data infrastructures in three areas of the public domain (environmental monitoring, healthcare, and smart cities), we contribute to Information Systems by proposing a research agenda consisting of three future directions for critical studies of value co-creation in data infrastructures in the public sector

Pick-n-mix approaches to technology supply : XML as a standard “glue” linking universalised locals

We report on our experiences in a participatory design project to develop ICTs in a hospital ward working with deliberate self-harm patients. This project involves the creation and constant re-creation of sociotechnical ensembles in which XML-related technologies may come to play vital roles. The importance of these technologies arises from the aim underlying the project of creating systems that are shaped in locally meaningful ways but reach beyond their immediate context to gain wider importance. We argue that XML is well placed to play the role of "glue" that binds multiple such systems together. We analyse the implications of localised systems development for technology supply and argue that inscriptions that are evident in XML-related standards are and will be very important for the uptake of XML technologies

MUTI Telehealth

For four years we have been iteratively evolving MUTI, a rural telehealth system, for hospitals and clinics in a remote rural part of the Eastern Cape in South Africa (Chetty, 2005; Chetty et al., 2003, 2004a; Maunder et al., 2006; Vuza, 2006; Vuza & Tucker, 2004). MUTI enables nurses and doctors to use a wireless Internet Protocol-based communication system to conduct patient referrals, request ambulance services, order supplies and generally keep in contact with one another. The primary community-oriented goal was to prevent unnecessary travel by sick patients from the clinic to the hospital, as transportation in these poverty-stricken and geographically dispersed areas is difficult and expensive for the local inhabitants. We hope that the system can enable nurses at the clinic to learn how to treat a wide range of problems locally by consulting with doctors that they normally do not meet or even speak with. We also hope that the system will lessen the workload for doctors at the hospital. As we expected, integrating new technologies into their everyday work lives is not straightforward or easy.Telkom, Cisco, Siemens, THRIP, SANPAD, IDR

Ethnographically-informed distributed participatory design framework for sociotechnical change : co-designing a collaborative training tool to support real-time collaborative writing

Although Wikipedia’s immense success is partially due to its support of the asynchronous collaboration model, researchers argue that the bureaucratic rules and technical infrastructure enabling it feed into Wikipedia’s content bias. Attempts to introduce different collaboration models have so far failed, but the fact that they have occurred persistently over time suggests that at least part of the Wikipedia community favours incorporating features such as real-time collaborative editing. My research is founded on the argument that the advantageous aspects of the asynchronous model should be preserved, although the existing model needs to be complemented by real-time collaboration in settings such as Wikipedia training events. This thesis describes a Participatory Design process resulting in a prototype called WikiSync, a system that introduces real-time collaboration for the Wikipedia community using a responsible design approach that is respectful of Wikipedia’s rich social structure and history. Furthermore, my research has produced an adaptive methodology for co-designing sociotechnical solutions in a geographically distributed community. After an in-depth observation of online Wikipedia training and the existing community innovation processes, my participatory design sessions have helped create a mutual learning environment for co-designing WikiSync in tandem with the community, while addressing a wide range of their concerns about real-time collaboration. I also consulted the broader Wikipedia community using an online social ideation and voting tool to evaluate the desirability and applicability of the solution. Finally, the resulting ethnographically-informed distributed Participatory Design framework provides an innovation process for involving a diverse, widely distributed online community in co-designing sociotechnical solutions

Of Models, Rationales and Prototypes: Studying Designer Needs in an Airborne Maritime Surveillance Drawing Tool to Support Audio Communication

International audienceIn this work, we seek to understand the needs of interaction designers involved in industrial system engineering processes. While current research offers a set of methods and tools for them, we believe that more empirical user studies focusing on designers are needed, in particular to support how model-based activity analysis may inform their decisions. Our designers’ need analysis is conducted through participatory design and contextual inquiry, and applied through a real use-case project: a distributed tactile tool for airborne maritime surveillance. Thanks to this study, we report on our insights on the usability problems and needs related in particular to scenario-based modeling, model-based design rationales and design-based model refinement