A User Commitment Approach to Information Systems Infusion

Many organizations have huge investments on information systems (IS) but are unable to achieve the maximum benefits expected. The IS infusion stage refers to the state of using IS to its full potential. IS infusion is a form of organizational citizenship behavior because full utilization of IS requires extra-role behaviors (i.e., IS use beyond the mandated usage) beyond intra-role behaviors (i.e., mandated IS usage). As commitment is a key driver of organizational citizenship behavior, IS infusion requires the user’s commitment to IS usage. This study investigates the development of user commitment from the socio-technical system design perspective and the effect of user commitment on IS infusion. We identified five constructs from the socio-technical system design (job fit, task competence, technology competence, self-determination with technology, and self-determination with task). A survey of 236 enterprise system users showed that user commitment has a positive effect on IS infusion. User commitment, in turn, is influenced by job fit, technology competence, and self-determination with task. This study contributes to IS infusion research by introducing the development of user commitment from the socio-technical system design perspective. Managers can promote user commitment in order to reach the infusion stage of fully utilizing information systems

Untangling knowledge creation and knowledge integration in enterprise wikis

A central challenge organizations face is how to build, store, and maintain knowledge over time. Enterprise wikis are community-based knowledge systems situated in an organizational context. These systems have the potential to play an important role in managing knowledge within organizations, but the motivating factors that drive individuals to contribute their knowledge to these systems is not very well understood. We theorize that enterprise wiki initiatives require two separate and distinct types of knowledge-sharing behaviors to succeed: knowledge creation (KC) and knowledge integration (KI). We examine a Wiki initiative at a major German bank to untangle the motivating factors behind KC and KI. Our results suggest KC and KI are indeed two distinct behaviors, reconcile inconsistent findings from past studies on the role of motivational factors for knowledge sharing to establish shared electronic knowledge resources in organizations, and identify factors that can be leveraged to tilt behaviors in favor of KC or KI

What Shapes Information System Misuse Intention? The Role of Leadership Style and Perceived Organizational Justice

We introduce a model that examines the relationships between organizational justice, leadership style, organizational citizenry behavior, and misuse intention. We hypothesize that ethical and charismatic leadership will increase organizational citizenry behavior and subsequently reduce misuse intention, while perceived organizational injustice will increase misuse intentions. We suggest that the existence of sanctions will moderate the relationships between perceived leadership and misuse. The relationship between perceived organizational injustice and misuse intentions are moderated by organizational security awareness and the Security Education, Training and Awareness program

Impacts of Users’ Extra-Role Behaviors on Bright Internet Policy Adoption

Cyberspace security has been one top issue for a society. The Bright Internet (BI) based on the five principles offers a viable solution. The adoption of BI is important to the implementation of BI. A majority of the previous studies have mainly focused on access-policy violations and compliance in the past decades, while the extra-role behaviors have obtained insufficient attentions. Based on the theories of social control and accountability, this study examines the impacts of extra-role behaviors on BI policy adoption. The research findings have implications for future research and practice