The Role of Leadership Style on Technostress and Job Satisfaction

The study examined if the technostress of information and communication technologies (ICT) employees determine job satisfaction based on the moderating impact of leadership styles within full-range leadership theory (FRLT). The theoretical framework was grounded in FRLT by Bass and Avolio. Three research questions examined how technostress determined employee job satisfaction among ICT employees, to what extent leadership styles determine employee job satisfaction among ICT employees and the relationship between technostress and ICT employee job satisfaction. A quantitative nonexperimental research design was used to examine if the technostress of ICT employees determined job satisfaction based on the moderating impact of leadership styles within FRLT. The study included 116 randomly selected participants within a six-state southern region of the United States working in the ICT who rated their supervisor’s leadership style as measured by the MLQ-5X instrument and self-rated their job satisfaction as measured by the Job Satisfaction Survey instrument. The study included multiple linear regression analyses in determining employee job satisfaction based on technostress and three leadership styles and a moderated regression analysis for determining if leadership styles were a moderator between technostress and employee job satisfaction. The study revealed a positive significant relationship between technostress and employee job satisfaction. Also, the study revealed positive and significant results for employee job satisfaction based on transformational and passive-avoidant leadership styles. The study\u27s results can affect positive social change by increasing knowledge on mitigating technostress and assessing employee job satisfaction based on FRLT styles

Using IT Mindfulness to Mitigate the Negative Consequences of Technostress

Research in the IS field has been focusing on investigating the adverse effects of ICT usage such as technostress. Nevertheless, few studies have investigated mechanisms for the alleviation of this phenomenon. This study contributes to the technostress literature by adopting a mindfulness perspective that has not been investigated before. In this paper, we aim to explore the role of IT mindfulness as a buffer to technostress stressors as well as a mechanism that can mitigate the negative consequences arising from extended ICT usage within organizational settings. By following a survey based approach and exploring a sample of 440 working individuals, our SEM analysis revealed that IT mindfulness constitutes a potential further mechanism that can effectively reduce technostress conditions, enhance user satisfaction while utilizing ICT’s for work tasks and improve task performance. Further research is proposed into expanding the proposed model, exploring the influence of IT mindfulness on additional organizational outcomes. Keywords IT Mindfulness, Technostress, stressors, ICT, organization

Technostress Revisited at Work-From-Home: The Impact of Technostress Creators on the Perception of Eustress Moderated by Work-Home-Conflict and Job Satisfaction

With the COVID-19 pandemic, organizations were ultimately forced to introduce remote work where possible. Many companies have introduced information and communication software to replicate on-site teamwork as closely as possible that keeps employees in close contact with the team, such as Microsoft Teams. Studies confirm that the use of technology, and thus software, is related to the perception of stress, known as technostress. So far, research has predominantly focused on the negative concept of stress, namely distress. To examine the effects of technostress creators on perceived eustress, data of 207 employees using regularly Microsoft Teams during the pandemic were collected with an online survey. The analysis reveals that the classic technostress creators are generally negatively associated with perceived eustress. However, this study shows that techno-insecurity particularly induces positive stress. Furthermore, the analysis reveals that work-home conflict and job satisfaction moderate the effects of technostress creators on perceived eustress

How to prevent technostress at the digital workplace: a Delphi study

Technostress is a rising issue in the changing world of digital work. Technostress can cause severe adverse outcomes for individuals and organizations. Thus, organizations face the moral, legal, and economic responsibility to prevent employees’ excessive technostress. As technostress develops over time, it is crucial to prevent it throughout the process of its emergence instead of only reacting after adverse outcomes occur. Contextualizing the Theory of Preventive Stress management to technostress, we synthesize and advance existing knowledge on inhibiting technostress. We develop a set of 24 technostress prevention measures from technostress inhibitor literature, other technostress literature, and based on qualitative and quantitative contributions from a Delphi study. Based on expert feedback, we characterize each measure and, where possible, assess its relevance in addressing specific technostressors. Our paper contributes to research by transferring the Theory of Preventive Stress Management into the context of technostress and presenting specific measures to prevent technostress. This offers a complementary view to technostress inhibitors by expanding the theoretical grounding and adding a time perspective through the implementation of primary, secondary, and tertiary prevention measures. For practice, we offer a comprehensive and applicable overview of measures organizations can implement to prevent technostress

Does Technostress Inhibit Employee Innovation? Examining the Linear and Curvilinear Influence of Technostress Creators

Despite the increasing quantum of research on technostress, three particularly noteworthy gaps remain. First, though prior studies have described “technostress creators” through the five dimensions techno-overload, techno-invasion, techno-complexity, techno-insecurity, and techno-uncertainty in an aggregated way, they have not adequately considered how these technostress creators individually influence job outcomes. Second, though past organizational research suggests a curvilinear relationship between job stress and job outcomes, research has yet to examine whether the stress-performance dynamics for the technostress context follows the organizational stress literature. Third, even though the literature emphasizes information and communication technology (ICT)-enabled innovation in firms, research has not explored what influence the technostress creators have on ICT-enabled innovation in-depth. Grounding our arguments in the control theory of occupational stress and conservation of resources (COR) theory, we first theorize the linear and curvilinear relationships for each of the five technostress creators with ICT-enabled employee innovation and then test the hypothesized relationships via conducting a survey on organizational employees who regularly used ICTs for professional tasks. The results offer a nuanced understanding about the nature of individual technostress creators and their relationships with ICT-enabled employee innovation. On the practical front, our research paves the way for more meaningful technostress-management strategies in organizations

Mitigation Strategies of Technostress on Supply Chain Management

Logistics managers work to create practices that reduce technostress, which is associated with diminished productivity in supply chain management. The purpose of this multiple case study was to explore the mitigation strategies that logistics managers at distribution centers used to reduce technostress with their employees in the Los Angeles County, California area. The conceptual framework included in this study was the sociotechnical systems theory. Semistructured interviews were conducted with 6 logistics managers from large distribution centers who implemented mitigation strategies that demonstrably reduced technostress with their employees. Public documents and physical artifacts reviewed in this study included productivity assessment tools, information and communication technology system training materials, technostress mitigation instruments, and information from technological devices. Data were analyzed through a process of pattern matching, cross-case synthesis, and systematic text condensation. The findings included 6 themes: reliance on internal information technology experts; hiring temporary experts; maintaining communication and training; using time management skills and organizing priorities; identification and understanding of employee differences; and implementing well-being, fitness, and health programs. These findings could contribute to positive social change by providing logistics managers with strategies to reduce technostress, which could lead to improved employee well-being, better work conditions, and increased productivity for greater company profitability that could produce a more thriving and prosperous community

People on the other side are waiting: work obligations and shame in ICT-related Technostress

With the pervasiveness of information and communication technologies (ICTs) in organisations, employees continuously interact both online and offline. This continuous interaction leads to the construction of norms and obligations around the usage of technology, which can also result in negative impacts on employees’ health, for example, technostress. Previous Information Systems (IS) research on technostress has focused on psychological or neurophysiological quantitative research on the use of ICT and its effects. To our knowledge, there are no technostress studies that make use of the role of obligation, which in our view is a crucial lens, as it shifts the technostress debate to showing how the felt obligations constructed around the use of ICTs can lead to technostress. To further explore how technostress arises, we use the analytical concept of obligation from the discipline Sociology of Emotions. Our data comes from an exploratory case study in a Danish private company. We find that employees take on themselves the ideals of ICTs being seamless, and when ICTs do not live up to their expectations, they experience shame and guilt. To avoid such feelings, they construct obligations that lead to technostress. We contribute to IS research on technostress by showing how obligation contributes to technostress