Survey on Evaluation Methods for Dialogue Systems

In this paper we survey the methods and concepts developed for the evaluation of dialogue systems. Evaluation is a crucial part during the development process. Often, dialogue systems are evaluated by means of human evaluations and questionnaires. However, this tends to be very cost and time intensive. Thus, much work has been put into finding methods, which allow to reduce the involvement of human labour. In this survey, we present the main concepts and methods. For this, we differentiate between the various classes of dialogue systems (task-oriented dialogue systems, conversational dialogue systems, and question-answering dialogue systems). We cover each class by introducing the main technologies developed for the dialogue systems and then by presenting the evaluation methods regarding this class

Specification Techniques for Multi-Modal Dialogues in the U-Wish Project

In this paper we describe the development of a specification\ud technique for specifying interactive web-based services. We\ud wanted to design a language that can be a means of\ud communication between designers and developers of interactive services, that makes it easier to develop web-based services fitted to the users and that shortens the pathway from design to implementation. The language, still under development, is based on process algebra and can be\ud connected to the results of task analysis. We have been\ud working on the automatic generation of executable prototypes\ud out of the specifications. In this way the specification\ud language can establish a connection between users, design\ud and implementation. A first version of this language is\ud available as well as prototype tools for executing the specifications. Ideas will be given as to how to make the connection between specifications and task analysis

Dialogue history integration into end-to-end signal-to-concept spoken language understanding systems

This work investigates the embeddings for representing dialog history in spoken language understanding (SLU) systems. We focus on the scenario when the semantic information is extracted directly from the speech signal by means of a single end-to-end neural network model. We proposed to integrate dialogue history into an end-to-end signal-to-concept SLU system. The dialog history is represented in the form of dialog history embedding vectors (so-called h-vectors) and is provided as an additional information to end-to-end SLU models in order to improve the system performance. Three following types of h-vectors are proposed and experimentally evaluated in this paper: (1) supervised-all embeddings predicting bag-of-concepts expected in the answer of the user from the last dialog system response; (2) supervised-freq embeddings focusing on predicting only a selected set of semantic concept (corresponding to the most frequent errors in our experiments); and (3) unsupervised embeddings. Experiments on the MEDIA corpus for the semantic slot filling task demonstrate that the proposed h-vectors improve the model performance.Comment: Accepted for ICASSP 2020 (Submitted: October 21, 2019

Generation of multi-modal dialogue for a net environment

In this paper an architecture and special purpose markup language for simulated affective face-to-face communication is presented. In systems based on this architecture, users will be able to watch embodied conversational agents interact with each other in virtual locations on the internet. The markup language, or Rich Representation Language (RRL), has been designed to provide an integrated representation of speech, gesture, posture and facial animation

An Open-Domain Dialog Act Taxonomy

This document defines the taxonomy of dialog acts that are necessary to encode domain-independent dialog moves in the context of a task-oriented, open-domain dialog. Such taxonomy is formulated to satisfy two complementary requirements: on the one hand, domain independence, i.e. the power to cover all the range of possible interactions in any type of conversation (particularly conversation oriented to the performance of tasks). On the other hand, the ability to instantiate a concrete set of tasks as defined by a specific knowledge base (such as an ontology of domain concepts and actions) and within a particular language. For the modeling of dialog acts, inspiration is taken from several well-known dialog annotation schemes, such as DAMSL (Core & Allen, 1997), TRAINS (Traum, 1996) and VERBMOBIL (Alexandersson et al., 1997)