Quality Function Deployment and Fuzzy TOPSIS Methods in Decision Support System for Internet Service Provider Selection

Internet Service Provider (ISP) is a company or business organization that provides access to intenet and services related for individual consumer or companies. There are many ISP in Indonesia recently, and they have almost the same product to offered. This problem makes internet service provider selection become a major issue. Decision support system can be used to recommend the best ISP company based on need. The aim of this research is to used Quality Function Deployment with Fuzzy TOPSIS sequentially to select the best ISP company as needed, and implemented in decision support system for internet service provider selection. Quality Function Deployment and Fuzzy TOPSIS methods used to evaluate, and then recommend the ISP company by ranked. Quality Function Deployment method used to find out customers requirements about internet network, the weighting of the criteria and the assessment of each ISP company. Fuzzy TOPSIS used to rank ISP company. These two methods produce consistent ratings when sensitivity analysis is performed for fuzzy and crisp value. These two methods make decision support system result can be trusted

Evaluation of e-learning web sites using fuzzy axiomatic design based approach

High quality web site has been generally recognized as a critical enabler to conduct online business. Numerous studies exist in the literature to measure the business performance in relation to web site quality. In this paper, an axiomatic design based approach for fuzzy group decision making is adopted to evaluate the quality of e-learning web sites. Another multi-criteria decision making technique, namely fuzzy TOPSIS, is applied in order to validate the outcome. The methodology proposed in this paper has the advantage of incorporating requirements and enabling reductions in the problem size, as compared to fuzzy TOPSIS. A case study focusing on Turkish e-learning websites is presented, and based on the empirical findings, managerial implications and recommendations for future research are offered

A comparative study of multiple-criteria decision-making methods under stochastic inputs

This paper presents an application and extension of multiple-criteria decision-making (MCDM) methods to account for stochastic input variables. More in particular, a comparative study is carried out among well-known and widely-applied methods in MCDM, when applied to the reference problem of the selection of wind turbine support structures for a given deployment location. Along with data from industrial experts, six deterministic MCDM methods are studied, so as to determine the best alternative among the available options, assessed against selected criteria with a view toward assigning confidence levels to each option. Following an overview of the literature around MCDM problems, the best practice implementation of each method is presented aiming to assist stakeholders and decision-makers to support decisions in real-world applications, where many and often conflicting criteria are present within uncertain environments. The outcomes of this research highlight that more sophisticated methods, such as technique for the order of preference by similarity to the ideal solution (TOPSIS) and Preference Ranking Organization method for enrichment evaluation (PROMETHEE), better predict the optimum design alternative

Fuzzy Interval-Valued Multi Criteria Based Decision Making for Ranking Features in Multi-Modal 3D Face Recognition

Soodamani Ramalingam, 'Fuzzy interval-valued multi criteria based decision making for ranking features in multi-modal 3D face recognition', Fuzzy Sets and Systems, In Press version available online 13 June 2017. This is an Open Access paper, made available under the Creative Commons license CC BY 4.0 https://creativecommons.org/licenses/by/4.0/This paper describes an application of multi-criteria decision making (MCDM) for multi-modal fusion of features in a 3D face recognition system. A decision making process is outlined that is based on the performance of multi-modal features in a face recognition task involving a set of 3D face databases. In particular, the fuzzy interval valued MCDM technique called TOPSIS is applied for ranking and deciding on the best choice of multi-modal features at the decision stage. It provides a formal mechanism of benchmarking their performances against a set of criteria. The technique demonstrates its ability in scaling up the multi-modal features.Peer reviewedProo

Using interval weights in MADM problems

The choice of weights vectors in multiple attribute decision making (MADM) problems has generated an important literature, and a large number of methods have been proposed for this task. In some situations the decision maker (DM) may not be willing or able to provide exact values of the weights, but this difficulty can be avoided by allowing the DM to give some variability in the weights. In this paper we propose a model where the weights are not fixed, but can take any value from certain intervals, so the score of each alternative is the maximum value that the weighted mean can reach when the weights belong to those intervals. We provide a closed-form expression for the scores achieved by the alternatives so that they can be ranked them without solving the proposed model, and apply this new method to an MADM problem taken from the literature.Este trabajo forma parte del proyecto de investigación: MEC-FEDER Grant ECO2016-77900-P

Recruitment and selection processes through an effective GDSS

[[abstract]]This study proposes a group decision support system (GDSS), with multiple criteria to assist in recruitment and selection (R&S) processes of human resources. A two-phase decision-making procedure is first suggested; various techniques involving multiple criteria and group participation are then defined corresponding to each step in the procedure. A wide scope of personnel characteristics is evaluated, and the concept of consensus is enhanced. The procedure recommended herein is expected to be more effective than traditional approaches. In addition, the procedure is implemented on a network-based PC system with web interfaces to support the R&S activities. In the final stage, key personnel at a human resources department of a chemical company in southern Taiwan authenticated the feasibility of the illustrated example.[[notice]]補正完畢[[journaltype]]國內[[incitationindex]]SCI[[incitationindex]]E

A Combined Hybrid Fuzzy Multiple Criteria Decision-making Approach to Evaluating of QM Critical Success Factors in SME's Hotels Firms

AbstractThe purpose of this study is to evaluate the importance of QM CSFs in Iranian SME's hotels firms. Primary criteria to evaluate QM CSFs are achieved by the literature survey. Through the FDM by industries and academia experts the importance CSFs were categorized in three main factors and 16 sub-factors. Two fuzzy MCDM methods are applied; fuzzy AHPand TOPSIS. The finding of this study indicated that human factors had the first rank from three perspectives and leadership as a sub-factor was the first rank from 16 sub-factors

Supplier selection with Shannon entropy and fuzzy TOPSIS in the context of supply chain risk management

Supplier selection is the process of finding the right suppliers, at the right price, at the right time, in the right quantities, and with the right quality. The aim of this paper, is supplier selection in the context of supply chain risk management. Thus nine criteria of quality, on time delivery and performance history and six risks in the supply chain including supply risk, demand risk, manufacturing risk, logistics risk, information risk and environmental risk considered for evaluating suppliers. Shannon entropy is used for weighing criteria and fuzzy TOPSIS is applied for ranking suppliers. Findings show that, in the spare parts supplier selection problem, demand risk is the most important factor