THE INTELLECTUAL CORE KNOWLEDGE OF THE MOBILE INFORMATION SYSTEM

O2O, an acronym of online-to-offline or vice versa, is a new business model blending online retailing with offline retailing. This new model improves an existing method of shopping by either integrating the online components for traditional shoppers or the traditional shopping for Internet or mobile shoppers. Few studies have examined consumers’ acceptance of new O2O business model. Therefore, this study attempts to investigate consumer acceptance of O2O business model from the status quo bias and habit perspectives that have been used to examine new system acceptance by past research. Using a sample data collected from 230 respondents, this study applies a structural equation model (SEM) to examine the relationships of the proposed research model. The results reveal that behavioural-based inertia positively impacts perceived ease of use and cognitive-based inertia positively impacts relative advantage, and consequently impacts consumers’ intention to use O2O shopping. In addition, subjective norm positively impacts perceived ease of use and relative advantage, and self-efficacy positively impacts perceived ease of use. Because O2O shopping is a consumer’s adoption of a new business model which involves information technologies and retailing services, this study thus provides in depth insights into enhancing the acceptance of both new information technologies and new business model. Particularly, inertia can facilitate consumers O2O shopping acceptance as opposed to inhibit new system acceptance found in past research. Perceived ease of use and relative advantage fully mediate the relationships between external variables (such as inertia, subjective norm, and self-efficacy) and O2O shopping intention. Implications are drawn for electronic commerce, mobile commerce, and retailing

UNDERSTANDING CONSUMERS O2O BUSINESS MODEL ADOPTION

O2O, an acronym of online-to-offline or vice versa, is a new business model blending online retailing with offline retailing. This new model improves an existing method of shopping by either integrating the online components for traditional shoppers or the traditional shopping for Internet or mobile shoppers. Few studies have examined consumers’ acceptance of new O2O business model. Therefore, this study attempts to investigate consumer acceptance of O2O business model from the status quo bias and habit perspectives that have been used to examine new system acceptance by past research. Using a sample data collected from 230 respondents, this study applies a structural equation model (SEM) to examine the relationships of the proposed research model. The results reveal that behavioural-based inertia positively impacts perceived ease of use and cognitive-based inertia positively impacts relative advantage, and consequently impacts consumers’ intention to use O2O shopping. In addition, subjective norm positively impacts perceived ease of use and relative advantage, and self-efficacy positively impacts perceived ease of use. Because O2O shopping is a consumer’s adoption of a new business model which involves information technologies and retailing services, this study thus provides in depth insights into enhancing the acceptance of both new information technologies and new business model. Particularly, inertia can facilitate consumers O2O shopping acceptance as opposed to inhibit new system acceptance found in past research. Perceived ease of use and relative advantage fully mediate the relationships between external variables (such as inertia, subjective norm, and self-efficacy) and O2O shopping intention. Implications are drawn for electronic commerce, mobile commerce, and retailing

Banking Information Success Acceptance: An Empirical Evaluation

Extending the technology acceptance model, we present a two-level analysis to empirically evaluate the acceptance of business information systems in customer-based retail banking.  Utilizing survey data from a representative banking group in a representative international financial center, regression analysis first indicated that end-user satisfaction, usage and acceptance depend significantly on the system’s perceived usefulness, perceived ease of use and expected ability to meet customer information requirements. In turn, these perceptual-anticipatory considerations were found to be positively and significantly affected by technical-functional factors in the form of user-friendliness and system reliability.  For the corporate strategist, our empirical results suggest enhancing perceived ease of use, perceived usefulness and ability to meet customer information needs in order of importance when introducing or up-grading information systems in retail banking and other service-based business activities

Towards Sustainable Production and Consumption: Preparedness for Product Service System Concept

Eco-efficiency strategies and policies, which have resulted in environmental gains that translate into increased resource efficiency and lower levels of emissions, in particular CO2 emissions along the life cycle of products and services, might be offset by rising levels of consumption on the demand side. Hence, both sides of the coin i.e. the system of production and consumption systems need to be assessed if more sustainable patterns are to be achieved. Establishing sustainable production and consumption systems can be possible via functional thinking practices. Functional thinking takes the focus from provision of resource intensive product to satisfaction of needs and wants through service systems, where material products are treated as capital assets rather than consumables. An application of functional thinking is the Product Service System (PSS) concept. Providers of PSS applications aim to generate profit not from selling as many material products as possible, but from providing a function of the product or service. Potential environmental benefits of PSS applications stemming from decreased use of virgin materials in production and lessened resource consumption at the use phase are being recognized. Applications of PSS can be seen in many sectors such as Information and Communication Technology (ICT), energy, transportation, food and in many forms such as remanufacturing, demand side management, chemical management services, car sharing schemes, functional designs, etc. However, supply and use of such applications might need considerable assessment of business practices and consumer behaviour. For business, designing and implementing PSS applications might require a new set of internal conditions such as shifting the business vision and adjusting the corporate culture to provision of functions. On the other hand, understanding of individual and social factors guiding the consumers' acceptance of PSS applications is required.This paper is an extract from a study, which is conducted with the aim of provision of a direction enhancing business ability to offer new or improved PSS applications with increased consumer acceptance and in turn enhanced resource efficiency. Applications in the Information and Communications Technology (ICT) sector are chosen as the focus of the paper. Although it is debated that this fast developing sector can potentially contribute to dematerialisation of systems, limitations within the sector still remain unclear. Here, it is aimed to suggest an overview of the aspects for business preparedness and consumer acceptance of PSS applications providing particular functions in the ICT sector. The focus is on the company level dynamics, despite it is recognized that factors of macro level preparedness such as infrastructure availability, economic and social conditions, public support, etc. are essential to consider for system preparedness

DEVELOPMENT OF SALES INFORMATION SYSTEM FOR SME WITH THE WATERFALL METHOD: A GROCERY STORE BSR CASE

Grocery store BSR is an SME engaged in the sale of goods for basic daily needs. Today's business processes are still done manually. It has in-store sales services  and a mobile sales team to reach a wider rural area in Central Java province of Indonesia. The competition in the grocery store SME business is tighter and increasingly competitive, so shop owners consider increasing the efficiency of business processes by creating web and mobile android of sales information system applications, which are the objectives of this study. We use the waterfall method to develop the sales information system. The development of A web application for in-store use and an android mobile application for mobile sales teams. From the business process analysis, three processes can be streamlined with the use of this application. Also, another uniqueness is the minimum and maximum selling price feature for each sales item to give the sales team flexibility in determining the selling price to the customers. User acceptance test has been carried out by the research team with black-box method as per use-case diagram with the shop owner. The testing results showed that the developed information system increase the process business efficiency in  the grocery store BSR. Hence, the objective to develop sales information system has been achieved

ADAPTING THE FIRMS INFORMATION SYSTEMS TO EVER CHANGING BUSINESS PROCESSES

In the contemporary landscape, businesses face intense competition, each vying to outperform others to enhance economic indicators, bolster work productivity and efficiency, cut costs, and reap various advantages by integrating comprehensive information systems. Strategic placement of information systems can positively impact diverse business domains as they pursue these objectives. Implementing a robust information system is crucial to optimize internal and external processes and financial performances. Our study draws on a Unified Theory of Acceptance and Use of Technology and the Task-Technology Fit Theory proposed by Goodbue and Thompson, both supporting our research. Our findings shed light on distinct information systems, underscore the significance of information systems in business processes, and illuminate the influence of information systems on internal and external facets of modern business processes

THE role of the technology acceptance model in information systems research: a case study

Explaining the factors that lead to use and acceptance of information technology (IT), both at individual and organizational levels, has been the focus of information systems (IS) researchers since 1970s. The Technology Acceptance Model (TAM) is known as such an explanatory model and has increasingly gained recognition due to its focus on theories of human behaviour. Although this model has faced with some criticism in terms of not being able to fully explain the social-technical acceptance of technology, it is still known as one of the best IS methodologies that contributes greatly to explaining it. This paper discusses, describes and explains TAM as one of the well-known information system research methodologies and attempts to demonstrate how this model can be applied in practice in IS research projects. TAM is widely used in different areas of IS studies such as e-commerce, e-business, multimedia and mobile commerce. This paper shows how TAM can be applied in an IS research project by referring to a case study conducted in the area of mobile banking in the UK. This paper aims to contribute to IS research by providing an informed criticism of TAM as well as a clear proposal on how to use it

Examining An ERP Customization System: Implications To System Fit, Acceptance And Maintenance Costs

Enterprise Resource Planning (ERP) system is a complete and complex information system that consists of firms’ business best practices. However, the business best practices provided by the supplier do not always suitable and/or sufficient for all organizations. Misfit happens when differences exist between what the ERP system can provide and what a company actually requires and expects from the system. This study examines an ERP add-on/bolt-on system of a medium-sized computer memory producer that has global business units around the world. This study aims to provide the implications of the customized system from the perspectives of (i) system fit, (ii) user acceptance, and (iii) subsequent maintenance and upgrade costs. We adopt the survey method to collect data on system fit (using the IS Balanced Scorecard and the well-established task-technology fit questions), user acceptance on the system (using the popular technology acceptance survey instrument), and conduct cost and benefit analysis of subsequent maintenance and upgrade costs on the add-on/bolt-on system. The results of the study show that from the overall organizational point of view the system fit, acceptance and performance of the add-on/bolt-on is only marginal. There are a lot of improvements for the add-on/bolt-on system. Although in developing the add-on system the case organization follows the best practices of obtain full support and involvement of top management, utilize reasonable work flow as a focus direction, provide tutorial and employee training to each level at different stages and conduct regular performance review and feedbacks, these are not sufficient. The empirical data indicates that IS personnel needs to understand more of the user’s business needs and monitors the users daily business operation before developing an add-on/bolt-on system for the ERP system so that the users will use the customized system to assist their daily job. Also, IS department need to provide more training to improve ease of use of the system and users’ attitude towards the add-on system and IS department. Based on cross-tabulation, we find that job title and the degree of automation/computerization in a module (or system) may affect the system users’ rating for system fit and user acceptance. From the cost-benefit analysis, the additional maintenance costs for the add-on do not necessarily cost more, when the opportunity costs of not having the custom system are taken into consideration. Instead, the benefits of having an idiosyncrasy system may actually bring a lot of benefits to the company

Modelling Intention to Use ERP Systems among Higher Education Institutions in Egypt: UTAUT Perspective

Firms strive to achieve the sustainable competitive advantage in diverse and changing marketplaces. Coping with such circumstances has required firms to align information technology with business strategy in order to exploit their capabilities and change business practices. In this regard, an Enterprise Resource Planning (ERP) system has become increasingly important for organizations to build strong capabilities, improve operational performance, enhance business decision making and compete in a global business context. In other words, an ERP system integrates an organizations resources and also involves business processes and organizational changes. With the ubiquitous growth of IS investment, implementation of ERP systems has grown strongly. Recently, Higher Education Institutions (HEIs) have started to adopt ERP systems. An example is Egypt, where they have done so to increase their competitiveness in the global market. However, historically, ERP implementation has been shown to have a high failure rate, which is one of the main reasons users resist using the ERP system. Conversely, users acceptance of the ERP system is the key to the ERP implementation. Thus, this study attempts to find out the important factors that affect end users intention to use the ERP system during the pre-implementation phase of the ERP lifecycle in the higher education context. The Unified Theory of Acceptance and Use of Technology (UTAUT) with minor adjustments is the basis of this study. Ultimately, the findings of this research could enrich employees' experience by giving HEIs a tool for better understanding those factors affecting their ability to effectively utilize ERP systems. The proposed model has the ability to enhance the current level of the motivating factors influencing employees motivation to utilize ERP systems