Deferred Action: Theoretical model of process architecture design for emergent business processes

E-Business modelling and ebusiness systems development assumes fixed company resources, structures, and business processes. Empirical and theoretical evidence suggests that company resources and structures are emergent rather than fixed. Planning business activity in emergent contexts requires flexible ebusiness models based on better management theories and models . This paper builds and proposes a theoretical model of ebusiness systems capable of catering for emergent factors that affect business processes. Drawing on development of theories of the ‘action and design’class the Theory of Deferred Action is invoked as the base theory for the theoretical model. A theoretical model of flexible process architecture is presented by identifying its core components and their relationships, and then illustrated with exemplar flexible process architectures capable of responding to emergent factors. Managerial implications of the model are considered and the model’s generic applicability is discussed

Evaluating the integration of supply chain information systems: A case study

Supply chain management (SCM) is the integrated management of business links, information flows and people. It is with this frame of reference that information systems integration from both intra- and inter-organisational levels becomes significant. Enterprise application integration (EAI) has emerged as software technologies to address the issue of integrating the portfolio of SCM components both within organisations and through cross-enterprises. EAI is based on a diversity of integration technologies (e.g. message brokers, ebXML) that differ in the type and level of integration they offer. However, none of these technologies claim to be a panacea to overcoming all integration problems but rather, need to be pieced together to support the linking of diverse applications that often exist within supply chains. In exploring the evaluation of supply chain integration, the authors propose a framework for evaluating the portfolio of integration technologies that are used to unify inter-organisational and intra-organisational information systems. The authors define and classify the permutations of information systems available according to their characteristics and integration requirements. These, classifications of system types are then adopted as part of the evaluation framework and empirically tested within a case study

SMEs and ICTs adoption : a new challenge to Regional Policies

Information and Communication Technologies (ICTs) and their widespread have produced profound changes at economic and social levels. We are now in what is known as Information Society. The ways in which people, firms, institutions and governments deal with ICTs and understand their impacts is an important issue. One of the main characteristics of Information Society is the growing competition between agents through innovation. By innovation we mean the capacity to manage creatively the knowledge as an answer to changes in social needs and in technology. Hence, innovation occurs as a means of competitive advantage. The paper addresses this issue by highlighting the importance of innovation for Small and Medium Enterprises (SMEs), which are by far the most relevant actors in European Economy. It is argued that the access and use of information as well as the existence of interaction between agents are key factors for innovation. ICTs, if used in a correct and efficient matter, can play an important role by inducing and help SMEs to innovate. In spite of helping firms overcoming a wide range of barriers, the adoption and the search for efficiency in ICTs use can however become a problem. This is even more significant concerning SMEs and particularly those located in peripheral regions. In fact, acknowledging the existence of a regional digital divide and a digital divide by company size, the European Commission is developing several actions in order to face and overcome these problems. The paper addresses several initiatives undertaken by the European Commission since the Lisbon summit at March 2000. More recently, the European regional policies have changed from simply getting SMEs connected to the Internet to the effective integration of ICTs into business processes. As a conclusion, the authors argue that Digital Policies should take into account that ICT adoption and use by SMEs, cannot be regarded as a panacea to solve the problems of firms and regional development. Regional policies to help SMEs to adopt ICT must be integrated (in a coherent way) within broader regional strategies.

Using ERP as a basis for Enterprise application integration

Architecting and implementing e-Business supply chain solutions across and within the modern day enterprise, is now becoming a necessity in order to maintain competitive and be adaptable to market needs. As such, the integration of information and processes is a vital step, using technologies such as using Enterprise Resource Planning (ERP), Supply Chain Management (SCM) and enterprise portal platforms. The effective sharing of resource planning and other enterprise related data across and within the enterprise is typically seen as a facet of a business to business (B2B) platform. However, such infrastructures typically involve a tight integration across intra and inter-organisational systems. This paper examines an Enterprise Application Integration (EAI) initiative taken by a global manufacturer of industrial automation products, which attempted to utilise ERP as an integration tool across its internal B2B infrastructure, to achieve such an aim. This paper discusses those integration considerations and complexities, experienced by the case company upon embarking on an EAI integration programme through the adoption of a core ERP as a catalyst for organizational change. In doing so the authors present an analysis of the inherent risks and limitations of this approach in terms of previously published literature in the field, relating to technology-driven organizational change and EAI impact and adoption frameworks

eBusiness Master Programs Overview

In the new Information Society of this new millennium the use of Information and Communication Technology (ICT) is essential for the individual’s education and training. A major buzzword nowadays, e-business represents the new trend of the business. In order to become or to remain competitive as a business in the industry or in another field of activity, all the businesses have to become "e". The e-Business Master Program from ASE Bucharest is an interdisciplinary initiative aimed to bring new perspectives to graduated young people and also to other categories of persons interested to discover the challenges of the new net-economy.e-business, individual education

Enterprise Application Integration: An Emerging Technology for Integrating ERP and Supply Chains

During the last decade, the adoption of ebusiness applications and practices has transformed enterprises and changed the way of doing business. As a result, the competition among companies has increased and organisations are focusing on supply chain co-ordination and collaboration to increase their business benefits. For many years, Enterprise Resource Planning (ERP) systems supported supply chain management. However, the limitations of ERP systems on integrating disparate systems have led organisations to seek for new approaches to integrate their systems and supply chains. Thus, the intention of this paper is to explain why ERP systems have failed to support integrated supply chains and to introduce a new approach on systems integration, which can be adopted by organisations to overcome their integration problems

eEnabled internet distribution for small and medium sized hotels: the case of hospitality SMEs in Athens

Advances in information and communications technologies (ICTs) have strategic implications for a wide range of industries. Tourism and hospitality have dramatically changed by the ICTs and the Internet and gradually emerge as the leading industry on online expenditure. The Internet revolutionised traditional distribution models, enabled new entries propelled both disintermediation and reintermediation and altered the sources of competitive advantage. This paper explores the strategic implications of ICTs and the perceived advantages and disadvantages of Internet distribution for small and medium-sized hospitality enterprises (SMEs). Primary research in Athens hotels demonstrates the effects of the Internet and ICTs for secondary markets, where there is lower penetration and ICT adoption. Interviews and questionnaires identified a number of strategies in order to optimise distribution. The analysis illustrates the strategic role of ICTs and the Internet for hospitality organisations and Small and Medium-sized organisations in general. Most hotels employ a distribution mix that determines the level and employment of the Internet. The paper demonstrates that only organisations that use ICTs strategically will be able to develop their electronic distribution and achieve competitive advantages in the future

Towards a model of transformation: Manager's perceptions of transformation in an e-business environment

In the Entrepreneurial Millennium, companies and industries must come to terms with change. When change is radical, they must manage a metamorphosis by way of transformation. Here industry structures and relationships may change radically where new rules and guidelines are needed to manage the business and its customers in the transformed dimension. Some studies have conducted research and analysed findings according to the transformational impact on the organisations showing that early adopters of e-business show a trend towards cost reductions and administrative efficiencies while more mature users focus on strategic level change and advantage (Ash and Burn, 2003). Other researchers have studied the challenges that major organisations have encountered while expanding their ebusiness transformation strategy (Ranganathan, Shetty and Muthukumaran, 2004). Managers therefore need to develop a better understanding of the theory and processes associated with the transformation in an e-business context. This paper reviews the findings of field research and uses it as a basis to propose a new model of transformation which may guide future research and lead to a better understanding of what is involved in the process. © 2008 iKMS & World Scientific Publishing Co