The Structured Process Modeling Theory (SPMT): a cognitive view on why and how modelers benefit from structuring the process of process modeling

After observing various inexperienced modelers constructing a business process model based on the same textual case description, it was noted that great differences existed in the quality of the produced models. The impression arose that certain quality issues originated from cognitive failures during the modeling process. Therefore, we developed an explanatory theory that describes the cognitive mechanisms that affect effectiveness and efficiency of process model construction: the Structured Process Modeling Theory (SPMT). This theory states that modeling accuracy and speed are higher when the modeler adopts an (i) individually fitting (ii) structured (iii) serialized process modeling approach. The SPMT is evaluated against six theory quality criteria

The Structured Process Modeling Method (SPMM) : what is the best way for me to construct a process model?

More and more organizations turn to the construction of process models to support strategical and operational tasks. At the same time, reports indicate quality issues for a considerable part of these models, caused by modeling errors. Therefore, the research described in this paper investigates the development of a practical method to determine and train an optimal process modeling strategy that aims to decrease the number of cognitive errors made during modeling. Such cognitive errors originate in inadequate cognitive processing caused by the inherent complexity of constructing process models. The method helps modelers to derive their personal cognitive profile and the related optimal cognitive strategy that minimizes these cognitive failures. The contribution of the research consists of the conceptual method and an automated modeling strategy selection and training instrument. These two artefacts are positively evaluated by a laboratory experiment covering multiple modeling sessions and involving a total of 149 master students at Ghent University

Investigating the process of process modeling and its relation to modeling quality : the role of structured serialization

Lately, the focus of organizations is changing fundamentally. Where they used to spend almost exclusively attention to results, in terms of goods, services, revenue and costs, they are now concerned about the efficiency of their business processes. Each step of the business processes needs to be known, controlled and optimized. This explains the huge effort that many organizations currently put into the mapping of their processes in so-called (business) process models. Unfortunately, sometimes these models do not (completely) reflect the business reality or the reader of the model does not interpret the represented information as intended. Hence, whereas on the one hand we observe how organizations are attaching increasing importance to these models, on the other hand we notice how the quality of process models in companies often proves to be insufficient. The doctoral research makes a significant contribution in this context. This work investigates in detail how people create process models and why and when this goes wrong. A better understanding of current process modeling practice will form the basis for the development of concrete guidelines that result in the construction of better process models in the future. The first study investigated how we can represent the approach of different modelers in a cognitive effective way, in order to facilitate knowledge building. For this purpose the PPMChart was developed. It represents the different operations of a modeler in a modeling tool in such a way that patterns in their way of working can be detected easily. Through the collection of 704 unique modeling executions (a joint contribution of several authors in the research domain), and through the development of a concrete implementation of the visualization, it became possible to gather a great amount of insights about how different people work in different situations while modeling a concrete process. The second study explored, based on the discovered modeling patterns of the first study, the potential relations between how process models were being constructed and which quality was delivered. To be precise, three modeling patterns from the previous study were investigated further in their relation with the understandability of the produced process model. By comparing the PPMCharts that show these patterns with corresponding process models, a connection was found in each case. It was noticed that when a process model was constructed in consecutive blocks (i.e., in a structured way), a better understandable process model was produced. A second relation stated that modelers who (frequently) moved (many) model elements during modeling usually created a less understandable model. The third connection was found between the amount of time spent at constructing the model and a declining understandability of the resulting model. These relations were established graphically on paper, but were also confirmed by a simple statistical analysis. The third study selected one of the relations from the previous study, i.e., the relation between structured modeling and model quality, and investigated this relation in more detail. Again, the PPMChart was used, which has lead to the identification of different ways of structured process modeling. When a task is difficult, people will spontaneously split up this task in sub-tasks that are executed consecutively (instead of simultaneously). Structuring is the way in which the splitting of tasks is handled. It was found that when this happens consistently and according to certain logic, modeling became more effective and more efficient. Effective because a process model was created with less syntactic and semantic errors and efficient because it took less time and modeling operations. Still, we noticed that splitting up the modeling in sub-tasks in a structured way, did not always lead to a positive result. This can be explained by some people structuring the modeling in the wrong way. Our brain has cognitive preferences that cause certain ways of working not to fit. The study identified three important cognitive preferences: does one have a sequential or a global learning style, how context-dependent one is and how big one’s desire and need for structure is. The Structured Process Modeling Theory was developed, which captures these relations and which can form the basis for the development of an optimal individual approach to process modeling. In our opinion the theory has the potential to also be applicable in a broader context and to help solving various types of problems effectively and efficiently

Toward a Taxonomy of Modeling Difficulties: A Multi-Modal Study on Individual Modeling Processes

Conceptual modeling is an essential activity during information systems development and, accordingly, a learning task faced by students of Information Systems. Presently, surprisingly little is known about how learning processes of conceptual modeling proceed, and about modeling difficulties learners experience. In this study, we integrate complementary modes of observation of learners\u27 modeling processes to identify modeling difficulties these learners face while performing a data modeling task using a modeling tool. We use the concept of cognitive breakdowns to analyze verbal protocols, recordings of learner-tool interactions and video recordings of learners\u27 modeling processes and survey learners about modeling difficulties. Our study identifies five types of modeling difficulties relating to different aspects of constructing conceptual data models, i.e., entity types, relationship types, attributes, and cardinalities. The identified types of modeling difficulties motivate a taxonomic theory of modeling difficulties intended to inform design science research on tool support for learners of conceptual modeling

Modeling styles in conceptual data modeling: Reflecting observations in a series of multimodal studies

A modeling style characterizes a modeler’s sequencing of processing a modeling task in terms of applying the modeling language and its language concepts while constructing a conceptual model. Presently, surprisingly little is known about the different modeling styles modelers exhibit when performing conceptual data modeling. In this research, we combine complementary modes of observation including audio-visual protocols, recorded modeler-tool interactions, and pre-/post-modeling surveys of modelers to identify modeling styles in 24 data modeling processes performed by modelers at different stages of experience in data modeling. Our study identifies and characterizes three distinct modeling styles refining our current knowledge about data modeling processes and informing design science research on style-specific, targeted modeling (software tool) support for data modelers

The origin and evolution of syntax errors in simple sequence flow models in BPMN

How do syntax errors emerge? What is the earliest moment that potential syntax errors can be detected? Which evolution do syntax errors go through during modeling? A provisional answer to these questions is formulated in this paper based on an investigation of a dataset containing the operational details of 126 modeling sessions. First, a list is composed of the different potential syntax errors. Second, a classification framework is built to categorize the errors according to their certainty and severity during modeling (i.e., in partial or complete models). Third, the origin and evolution of all syntax errors in the dataset are identified. This data is then used to collect a number of observations, which form a basis for future research

HELP IS ON THE WAY – PROVIDING USER SUPPORT FOR EPC MODELLING VIA A SYSTEMATIC PROCEDURE MODEL

Process models and consequently business process modelling languages get more and more complex. This is especially true for the event-driven process chain (EPC), since the absence of a clearly defined standard renders EPC modelling difficult. On top, modelling itself is no trivial task. To address this issue, several frameworks and guidelines have emerged to support process modelling. However, most of them remain at a generic level. Currently, there is no user support with respect to the actual modelling process that is specific to the EPC language. To address these needs, the paper applies a design-oriented research approach and proposes a systematic procedure model specifically tailored towards EPC mod-elling as current outcome of this research in progress. We argue that the procedure model facilitates the modelling process and thus has the potential to increase model quality