Online help-seeking in communities of practice

Interactive online help systems are considered to be a fruitful supplement to traditional IT helpdesks, which are often overloaded. They often comprise user-generated FAQ collections playing the role of technology-based conceptual artifacts. Two main questions arise: how the conceptual artifacts should be used, and which factors influence their acceptance in a community of practice (CoP). Firstly, this paper offers a theoretical frame and a usage scenario for technology-based conceptual artifacts against the theoretical background of the academic help-seeking and CoP approach. Each of the two approaches is extensively covered by psychological and educational research literature, however their combination is not yet sufficiently investigated. Secondly, the paper proposes a research model explaining the acceptance of conceptual artifacts. The model includes users’ expectations towards the artifact, perceived social influence and users’ roles in the CoP as predictors of artifact use intention and actual usage. A correlational study conducted in an academic software users’ CoP and involving structural equations modeling validates the model, suggesting thus a research line that is worth further pursuing. For educational practice, the study suggests three ways of supporting knowledge sharing in CoPs, i.e. use of technology-based conceptual artifacts, roles and division of labor, and purposeful communication in CoPs

Fostering Resident Voice and Influence: The Making Connections Experience with Resident Engagement and Leadership

Resident engagement is often noted as a key element in neighborhood transformation and community change efforts, yet very little literature exists that explains and captures how resident engagement actually happens and what it takes to achieve lasting resident engagement capacity and success. As one step toward expanding the information available, this report presents insights gained by the Annie E. Casey Foundation after more than a decade of working with residents to achieve better results during the Making Connections initiative, Casey's signature community change effort of the 2000s. The report describes the various activities in which residents were engaged during Making Connections, the sequence and timing of those activities and some of the impact and community improvements that were achieved as a result. Through a focus on the Making Connections experience, the report highlights effective resident engagement strategies and assesses the factors that can inhibit or enhance their effectiveness

Collaborative Strategies for Day Labor Centers

This guide is designed to assist local officials, immigrant serving organizations, day labor center planners and leadership, and others to understand how collaborative relationships and partnerships can help communities to effectively establish, support and sustain day labor centers

Modeling health inequities research in context and the minority researcher’s role

Current health inequities research templates are flawed and self-defeating because they do not include historical inequalities as the central context that points to the root causes of health inequities. The context includes structural malformations which are products of the history of colonization and slavery that created racial separation and hierarchies which established Whites as the dominant group and non-Whites (minorities) as the subordinate group. Consequently it is difficult for mainstream researchers to capture the minorities’ core knowledge necessary for the creation of relevant and effective interventions for fundamental and sustainable improvement of their health. This paper proposes a health inequities research model that captures the context of health inequities and the essential and unique role of minority researchers

Changing Stakeholder Needs and Changing Evaluator Roles: The Central Valley Partnership of the James Irvine Foundation

This case study describes the evolution of the evaluator's role as the program evolved and developed, and as the needs of the client and intended users changed over time. The initiative aimed to assist immigrants in California's Central Valley. The case illustrates important tensions among accountability, learning and capacity building purposes of evaluation

Use of Civil Society Organisations to Raise the Voice of the Poor in Agricultural Policy

This working paper examines how civil society organisations (CSOs) -- particularly those representing poor and marginalised rural people -- can inform and influence the processes of agricultural policy formulation and implementation. We summarise the role of different interest groups in shaping 'pro-poor' agricultural development and explain how poor people can gain 'voice' to express their views and shape policy processes in a meaningful way

'No research is insignificant': implementing a Students-as-Researchers Festival

There are increasing demands for Higher Education (HE) students to play a role in research-active communities and, similarly, for College Based Higher Education (CBHE) lecturers to develop their research practices. A cross-consortium Student Research Festival was designed to create a collaborative 'community of discovery' (Coffield and Williamson, 2011) and enable final year students to disseminate their research studies to a wider audience. The Festival drew on current HE pedagogies to build an open communicative space in which the three dimensions of practice architecture (Kemmis et.al., 2014) were embodied. The Festival was evaluated through a Collaborative Action Research project in order to establish how the sharing of research contributed to the participants' identity as researchers. Data were analysed using the a priori categories afforded by the practice architecture framework. Valuable insights emerged into the students' conception of research, as detached from the 'real' world and belonging to the privileged few. These views were challenged by the experience of the Festival, which narrowed the gap between student and researcher and unsettled existing roles. Recommendations include widening the scope of the Festival to include other stakeholders and embedding further research building opportunities in the undergraduate curriculum

Rethinking Research Partnerships: Discussion Guide and Toolkit

In recent years, there has been a drive towards research collaboration between academics and international non-governmental organisations (INGOs). These new partnerships offer exciting opportunities to improve learning and practice in international development, leading to innovation and deepened understandings of the world and, ultimately, a better impact on poverty eradication. However, they also present considerable challenges. How do organisations with different structures, goals and interests collaborate? Can they work together productively around these differences? What tensions exist and what is the impact of these? How is power distributed and which voices are amplified or lost in the process? This guide does not seek to answer these questions, but offers a way of exploring them. It is aimed at people and organisations that are considering embarking on a research collaboration, or are already working in partnership. It introduces some of the key issues that arise when working collaboratively, and suggests tools and activities to help you to critically reflect on them. The guide is aimed at those at the forefront of these partnerships – academics, INGO staff and their respective institutions. However, the content will also be of relevance to funders and others seeking to support or encourage collaborative research approaches. This guide is a toolkit for critical reflection, rooted in the idea that research partnerships must be entered into with care. Attention needs to be given to contexts, power relations and the different interests involved in order to successfully deliver truly collaborative knowledge generation that serves everyone’s interests. The risks are real – partnerships without serious considerations of the power dynamics risk reaffirming certain interests and voices and marginalising others, particularly those already experiencing structural disadvantage, undermining the real benefit that these partnerships can bring. In addition, they can end up placing unfunded and unsupported burdens on particular individuals or organisations, and reinforce existing structures that constrain the intended learning and growth

Sustaining Autonomous Communities in the Modern United States (The United Communities of America)

America has become industrialized and characterized by social anxiety and overconsumption. The inability to be sustainable has led the once plentiful and flourishing nation into an ongoing sustainability crisis. Even if there is a deep connection between them, this essay focuses on social sustainability rather than ecological. It argues for an intentional community-based framework to keep American life sustainable. Pollution, civil unrest, and intense social anxiety create unfulfilling life conditions for many American citizens. Using examples from modern American intentional communities, I will explain the need for self-directing, close-knit communities. Flourishing community members, as it will be considered from sociological and pragmatist theory, are notably more autonomous and environmentally conservative than mainstream American society. Communal societies immensely aid in successfully establishing contextually-based governments that help fulfill their citizens. They are more conscious of their environment (in the broader sense than the ecological one) and thus seek a healthy sustainable consumption rate and social climate. The values and traditions that cultivate environmental care are integral in communities and often combat the instability of American society. Though grassroots communal living can be hard and often forsakes the amenities of capitalist America, it offers alternative values that would still sustain and help to achieve fulfillment by the population

New modes of political participation and Singapore's nominated members of parliament

Despite growing recognition that authoritarianism can be far more durable than transition theorists previously expected, transition theory assumptions continue to constrain attempts to understand authoritarian regimes. In particular, alternative avenues of political participation to opposition political parties and electoral contests are under examined. Singapore's authoritarian regime involves a range of such innovative institutional and ideological initiatives, one of the most significant being the Nominated Members of Parliament scheme. This promotes notions of representation different from democratic parliamentary representation that are not without appeal to targeted, emerging social forces. Singapore's political economy dynamics contribute to this responsiveness by obstructing independent power bases