The Role of Software Service Providers in the Development of E-Government Ecosystems from a Resource Orchestration Perspective

The existing studies on e-government outsourcing pay attention to the factors that influence the service satisfaction of software service providers, and there is currently little research on how software service providers develop during different phases involved, which plays an important role in the e-government outsourcing projects. We apply the literature on business ecosystem and resource orchestration which may be crucial to the development of a software service provider to analyze a typical software service provider in the field of electronic tax outsourcing. In doing so, a process model of how a service provider makes resource orchestration as environments change and develops its focal capabilities is inductively derived that sheds light on the process from a niche player to be a keystone in three distinct phases. The process model reveals that the role of the software service provider within its ecosystem is evolutionary in nature. With above findings, this study provides practitioners a comprehensive and empirically supported framework and shows a successful process model of how to be a keystone within the e-government ecosystem

Ecosystem synergies, change and orchestration

This thesis investigates ecosystem synergies, change, and orchestration. The research topics are motivated by my curiosity, a fragmented research landscape, theoretical gaps, and new phenomena that challenge extant theories. To address these motivators, I conduct literature reviews to organise existing studies and identify their limited assumptions in light of new phenomena. Empirically, I adopt a case study method with abductive reasoning for a longitudinal analysis of the Alibaba ecosystem from 1999 to 2020. My findings provide an integrated and updated conceptualisation of ecosystem synergies that comprises three distinctive but interrelated components: 1) stack and integrate generic resources for efficiency and optimisation, 2) empower generative changes for variety and evolvability, and 3) govern tensions for sustainable growth. Theoretically grounded and empirically refined, this new conceptualisation helps us better understand the unique synergies of ecosystems that differ from those of alternative collective organisations and explain the forces that drive voluntary participation for value co-creation. Regarding ecosystem change, I find a duality relationship between intentionality and emergence and develop a phasic model of ecosystem sustainable growth with internal and external drivers. This new understanding challenges and extends prior discussions on their dominant dualism view, focus on partial drivers, and taken-for-granted lifecycle model. I propose that ecosystem orchestration involves systematic coordination of technological, adoption, internal, and institutional activities and is driven by long-term visions and adjusted by re-visioning. My analysis reveals internal orchestration's important role (re-envisioning, piloting, and organisation architectural reconfiguring), the synergy and system principles in designing adoption activities, and the expanding arena of institutional activities. Finally, building on the above findings, I reconceptualise ecosystems and ecosystem sustainable growth to highlight multi-stakeholder value creation, inclusivity, long-term orientation and interpretative approach. The thesis ends with discussing the implications for practice, policy, and future research.Open Acces

Sharing Economy Platform Firms and Their Resource Orchestration Approaches in Emerging Markets

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Internet of robotic things : converging sensing/actuating, hypoconnectivity, artificial intelligence and IoT Platforms

The Internet of Things (IoT) concept is evolving rapidly and influencing newdevelopments in various application domains, such as the Internet of MobileThings (IoMT), Autonomous Internet of Things (A-IoT), Autonomous Systemof Things (ASoT), Internet of Autonomous Things (IoAT), Internetof Things Clouds (IoT-C) and the Internet of Robotic Things (IoRT) etc.that are progressing/advancing by using IoT technology. The IoT influencerepresents new development and deployment challenges in different areassuch as seamless platform integration, context based cognitive network integration,new mobile sensor/actuator network paradigms, things identification(addressing, naming in IoT) and dynamic things discoverability and manyothers. The IoRT represents new convergence challenges and their need to be addressed, in one side the programmability and the communication ofmultiple heterogeneous mobile/autonomous/robotic things for cooperating,their coordination, configuration, exchange of information, security, safetyand protection. Developments in IoT heterogeneous parallel processing/communication and dynamic systems based on parallelism and concurrencyrequire new ideas for integrating the intelligent “devices”, collaborativerobots (COBOTS), into IoT applications. Dynamic maintainability, selfhealing,self-repair of resources, changing resource state, (re-) configurationand context based IoT systems for service implementation and integrationwith IoT network service composition are of paramount importance whennew “cognitive devices” are becoming active participants in IoT applications.This chapter aims to be an overview of the IoRT concept, technologies,architectures and applications and to provide a comprehensive coverage offuture challenges, developments and applications

The role of the hub-firm in developing innovation capabilities:considering the French wine industry cluster from a resource orchestration lens

Abstract Purpose This paper explores how hub-firms in a regional industrial cluster orchestrate resources to enhance the innovation capabilities of member firms and how this role changes as innovation projects develop. The work advances our understanding of how innovation-oriented clusters can drive the collaboration process, support the development of member capabilities and achieve desired outcomes. Design/methodology/approach The research utilises exploratory case studies within an innovation cluster, where a hub-firm brings together different players for specific innovation projects. Using resource orchestration theory, the paper analyses six project cases to reveal the shifting roles and activities related to structuring, bundling and leveraging different resources for innovation capabilities particularly associated with improved quality and reputation for the firms and region. Findings The study reveals the important role played by the cluster hub-firm in structuring, bundling and leveraging resources to create and fund project teams. After project formation, a team member takes the role of an orchestrator to bundle further and then leverage the resources to achieve desired outcomes for the team and the region. Research limitations/implications This work focuses on a wine industry but has implications for the success orchestration of other regional industrial clusters. Also, the lack of hub-firm interaction during the project process provides an opportunity to consider mechanisms for better guidance of the project team. Practical implications There are implications for practitioners for participating in and further improving the collaborative innovative process. Social implications Policymakers can benefit from the study as the required practices for stimulating innovation capabilities and economic development in a region are discussed. Originality/value This research enhances understanding of the hub-firm's role in a regional cluster not only in orchestrating resources to create collaborative innovation projects but how the role shifts over time

Modeling the dynamics of web-based service and resource-oriented digital ecosystems

The notion of digital species is broadened to include services and resources, special issues arise in modeling the dynamics and workflows with representations associated with these services and resources. To address these issues, this paper explores two different yet related approaches: the traditional BPEL-based workflow modeling approach and the Mashupbased Web approach. In this paper, we first demonstrate two examples of service-oriented and resource-oriented digital ecosystems on the Web. We then identify key issues pertinent to both types of DES. We discuss formal definition, specifications and issues of BPEL-based approach and Mashup-based modeling techniques with computational formalisms. Finally, we propose a hybrid approach to deal with modeling the dynamicsin processes associated with such Digital Ecosystems

Ecosystem transformation for digital servitization : A systematic review, integrative framework, and future research agenda

Manufacturing firms are increasingly seeking to capture the potential of digitalization by transforming towards digital servitization. Yet, most manufacturers struggle to realize the value through digital servitization because it requires a sustained focus on forming ecosystem partnerships. Digital servitization research has long recognized the importance of ecosystem tranformation but much of the existing discussion on this interlink is fragmented and understudied. Therefore, this study’s purpose is to investigate how manufacturing firms engaged in digital servitization transform their ecosystems. To this end, we have examined the triggers, firm-level enablers, ecosystem phases and activities, and effects of ecosystem transformation in digital servitization. We provide a comprehensive review of the phases of ecosystem transformation including ecosystem formation, orchestration, and expansion as well as their associated activities. These findings have been consolidated into an integrative framework for ecosystem transformation and, based on this analysis, suggestions for future research are provided for digital servitization scholars.© 2022 The Authors. Published by Elsevier Inc. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)fi=vertaisarvioitu|en=peerReviewed

Improving Acceptance Of Iposyandu Application In Community Health Workers: Service Science Perspective

Maternal and Child health data report by Community health workers (CHW) is still using paper manually. Consequently, it creates delays in policymaking and implementation. Therefore, the iPosyandu application as developed presenting as a digital health platform in helping CHW store the data online. Despite the benefits of iPosyandu, CHW is still reluctant to use this application. Hence, this study aims to analyze the strategies that can be used to improve the acceptance of the iPosyandu in CHW based on a service science perspective. Service science of value co-creation was chosen as a strategy to create a model of CHW acceptance. By conducting focus group discussions, this study engages the participation of CHW and other relevant stakeholders to explore and develop the strategic processes. The result found the need for government policy support for digitalization in CHW and develop the platform, both in platform regulations and application readiness. After all, digitization in CHW can make stakeholders easier to monitor and more responsive to formulate health policies.Keywords: Community health worker (CHW), iPosyandu, Service Science, Digitalizatio