E-service in the Public Sector

E-technologies are increasingly being recognised as effective tools that can foster an environment of improved service, transparency and improved governance within the public sector. Today, access to information and communication technologies (ICTs) plays an essential role in economic and social development. As public interest in the Internet and e-technology solutions continues to grow, there is an increasing expectation that they will be utilised in national and local governments for more efficient supply and value chain management and for improving public access to information and services. E-technology has become a catalyst for enabling more effective government through better access to services and the democratic process. There is much debate over the roleand the value of e-service within public sector organizations.This paper examines the effectiveness of e-services within the public sector with a focus on four specific facets of effectiveness: the view of management and e-technology strategists; social, cultural and ethical implications; the implications of lack of access to e-technology infrastructure; and the customers’ (citizens’) view of the usefulness and success of e-service initiatives with reference to a case study of a local government eservice initiative within New Zealand

Positioning needs for public transport

Public transport is often deemed to be a solution to reduce traffic congestion problems. A positive perception of this service is vital to getting more and more people to use this efficient mode of transportation. Accurate and reliable positioning systems, also known as Automatic Vehicle Location systems, play a major role in enabling fleet management systems (FMS) to achieve better planning and scheduling outcomes and hence provide a positive perception of the service. New positioning technologies are continuously being developed, due to ongoing demand of fleet management systems to provide better public transport services. However more research is required to determine what are the real positioning needs for different kinds of public transportation services. The aim of this paper is to study positioning needs for fixed route bus services and demand responsive transport systems by analysing GPS accuracy inside and outside city canyons to achieve a better quality of service

PANEL 4 ORGANIZATIONAL TRANSFORMATION IN THE INFORMATION AGE

The issues addressed by this panel are complex but urgent. Large multinational companies and public agencies are reaching a limit of structural complexity but not of growth. This is evidenced by increases in layers of management and staff, administrative overhead, and more formal control and reporting systems. Redesign of organizations via information technologies offers the chance to create or restore organizational simplicity. Furthermore, information technologies can provide an opportunity for creating organizational structures that are more adaptive, responsive, and flexible. This will be essential for any organization to be able to deal with increasing environmental turbulence in terms of intense cost pressures, internationalization across industries, and the breaking down of traditional industry boundaries. This panel aims at answering the question How can information technologies be effectively used as a base for organizational redesign and reclustering? More specifically, the panel will focus on: Emerging New Organizational Forms New models are needed for organizational redesign and structuring aimed at achieving adaptability and responsiveness. These models must provide the freedom to respond to increasing complexity in a new business era. Business teams and interorganizational relationships represent examples of new organizational approaches. The panel focuses on the new approaches and the role of information technologies in their implementation. Role of Information Technologies as an Enabling or Inhibiting Factor This panel also addresses how an organization\u27s existing base of technology impacts the implementation of new organizational forms. Organizations must become more flexible to survive in today\u27s hostile business environment. This flexibility allows companies to respond to threats in a timely fashion and be proactive in business. Information technologies can play a key role in enabling the next generation of organizational structures by providing a flexible and responsive infrastructure, but, in fact, these infrastructures are often not flexible and have become a barrier to organizational change. New Paradigm for Study of Organizations in Action The traditional concept of an organization is no longer useful to managers or students of organizations. It is dominated by models of structure and physical identity. New distinctions to describe organizations in action are needed. The Panel discusses possibilities of implementing plans for organizational design that involve information technologies. This panel will enhance the attendees understanding of the issues and intricacies of organizational transformation in the information age

Rethinking Public Organizations as Knowledge-Oriented and Technology-Driven Organizations

Public organizations should rediscover the role of knowledge as a source for designing and implementing internal processes and adopt a knowledge management approach by using and managing technology as means and enabler for building a citizen-centered public management, sustaining democratic and civic values by promoting openness and fostering participation in order to encourage collaboration with citizens for co-producing public services and co-creating public value. Information and communication technologies are driving public organizations as responsive institutions in front of the citizens to proceed towards sustainability as a principle of governance for promoting the public interest and sustaining active citizenship, enhancing both collaboration and interaction between citizens and public administration. Introducing and actively implementing technology in government helps rethink public organizations as knowledge oriented and information based organizations seeking sustainability by involving citizens, businesses and other stakeholders for public value creation, enabling access to information, sustaining openness, transparency and accountability in order to engage citizens and encourage them to be included and actively participate in democratic public life, involving citizens to assume the responsibility for co-production of public services and fostering citizen participation in public policy choices. Technology opens up new opportunities for public organizations seeking sustainability by rediscovering knowledge as source and strategic asset following a knowledge management approach for designing and implementing democratic and administrative processes, redesigning the relationship with citizens, building public trust, encouraging citizen participation and sustaining co-production of public services

Institutionalizing innovation in welfare local services through co-production: toward a Neo-Weberian state?

Innovative practices based on the involvement of citizens as co-producers of welfare local services have been increasingly adopted by the public sector to effectively tackle emerging social problems. Despite the development in the literature on this subject, recent studies still do not clearly indicate which are the challenges for the institutionalization of such practices. By applying a governance lens to the analysis of co-production of local public services, this article aims to contribute to bridging this gap through the empirical analysis of the childcare experience in four European cities. More in detail, it debates the concepts of co-production and innovation in public service delivery within the context of the different waves of public administration reforms; and it investigates how three different sets of conditions – namely, state support and capacity; organizational cultures which support innovation; and integration with facilitative technologies – integrate to facilitate or hinder the institutionalization of co-production initiatives. The findings show that the enabling role of the state actor is a sine qua non to guarantee an institutionalization of these practices, particularly concerning the promotion of trust-building processes. Doing so, the article contributes to the international debate about the possible co-existing of the paradigms of public administration that are arising in the last decades to remedy the problems with the New Public Management; and it provides professionals working in public management and administration with key policy recommendations for the elaboration of new governance systems for the provision of social and welfare services

UK policy on social networking sites and online health: from informed patient to informed consumer?

Background: Social networking sites offer new opportunities for communication between and amongst health care professionals, patients and members of the public. In doing so, they have the potential to facilitate public access to health care information, peer-support networks, health policy fora and online consultations. Government policies and guidance from professional organisations have begun to address the potential of these technologies in the domain of health care and the responsibilities they entail for their users. Objective: Adapting a discourse analytic framework for the analysis of policy documents, this review paper critically examines discussions of social networking sites in recent government and professional policy documents. It focuses particularly on who these organisations claim should use social media, for what purposes, and what the anticipated outcomes of use will be for patients and the organisations themselves. Conclusion: Recent policy documents have configured social media as a new means with which to harvest patient feedback on health care encounters and communicate health care service information with which patients and the general public can be ‘empowered’ to make responsible decisions. In orienting to social media as a vehicle for enabling consumer choice, these policies encourage the marketization of health information through a greater role for non-profit and commercial organisations in the eHealth domain. At the same time, current policy largely overlooks the role of social media in mediating ongoing support and self-management for patients with long-term conditions

The role of public-private partnerships and collective action in ensuring smallholder participation in high value fruit and vegetable supply chains:

"Many developing countries have moved into the production of non-traditional agricultural products to diversify their exports and increase foreign currency earnings. Accessing developed country markets and urban domestic markets requires meeting the food safety requirements due to several demand and supply side factors. Food retailers have developed protocols relating to pesticide residues, field and packinghouse operations, and traceability. In this changing scenario where food safety requirements are getting increasingly stringent, there are worries regarding the livelihood of the poor since companies that establish production centers in LDCs might exclude them. Poor producers face problems of how to produce safe food, be recognized as producing safe food, identify cost-effective technologies for reducing risk, and be competitive with larger producers with advantage of economies of scale in compliance with food safety requirements. In enabling the smallholders to remain competitive in such a system, new institutional arrangements are required. In particular, public-private partnerships can play a key role in creating farm to fork linkages that can satisfy the market demands for food safety while retaining smallholders in the supply chain. Furthermore, organized producer groups monitoring their own food safety requirements through collective action often become attractive to buyers who are looking for ways to ensure traceability and reduce transaction costs. This paper compares how small producers of different fruit and vegetable products in different countries have coped with increased demands for food safety from their main export markets. These commodities are Kenyan green beans, Mexican cantaloupes, and Indian grapes." authors' abstractFood safety, Supply chain management, Public-private partnerships, Collective action, Public and private standards, Traceability, small farms, High value agricultural products,

case study of Kurdistan region government Iraq

Thesis(Master) -- KDI School: Master of Public Management, 2021The advancement in technological innovations worldwide, along with the rising demand for better service delivery, pressures governments to promote new technologies for shifting from the "traditional" bureaucracy to a more efficient, modern one based on scientific analysis. In this sense, the information of communication technology -ICT- enables people to communicate across the country and helps reduce time-consuming and routine in the government. However, challenges exist in knowing which ICT could function as a tool for government modernization. The purpose of this research is to study progress the role of e-government in enabling administrative reform in the Kurdistan Regional Government -KRG-. Also, identify the various obstacles and steps to help the improvement of government system processes. In addition, the research establishes a strategic plan which enhances the government projects, on the other hand, to understand the people in Kurdistan Region-Iraq (KRI''s) needs and participation in reform to reduce the routine and increase transparency. This research involves the use of secondary and primary data that includes the design of the questionnaires and random sampling to collect the data from responses in the ministries and departments in the KRG. Thus, it is stakeholders to experience the usage and impact of ICT in enabling administrative reform in the KRG. Based on the outcome from the analysis of this research, it could summarize that e- government has an important role in enabling administrative reform, reduce corruption and lead in the quality of work to do promotion of good governance in the public sector in KRG. However, does not guarantee to enable administrative reform and end of the corruption, if the environment of establishment e-government project is not applicable.CHAPTER 1 INTRODUCTION CHAPTER 2 LITERATURE REVIEW AND BACKGROUND CHAPTER 3 RESEARCH METHODOLOGY CHAPTER 4 FINDING AND DATA ANALYSIS CHAPTER 5 CONCLUSION AND RECOMMENDATIONmasterpublishedKovan Hamid AHME

Promoting Digital Innovation for Sustainability in the Public Sector

Digital technologies and their uptake in society have advanced more rapidly than any innovation in history. However, research into how the public sector uses digital innovation has been slow to develop. Government has an essential role to play in sustainability by setting and enforcing policies around subjects such as pollution and carbon taxes, making digital innovation in government critical for digital sustainability. Further, the public sector’s values and priorities differ from those of the private sector, which confounds simple comparisons in areas such as digital ways of working and efficiency drivers. This paper draws on the public management literature and uses an exploratory and interpretive field study of a leading digital government. The research identifies six barriers to digital innovation within the New South Wales government, a world-leader in digital integration. The barriers are: varying digital maturity, non-digital mindset, slow mobilization, service-based silos, premature solutioning, and failure to align investment in digital innovation with broader government priorities. The paper identifies initiatives enabling world-class digital innovation and driving effective change. These enablers are structural service integration, ecosystem engagement, technology modernization, customer-centric strategies and processes, and agility in management. This paper finds that digital capability gaps and core rigidities interact requiring a comprehensive approach to realize the significant benefits offered to citizens and the environment