Building on CHASM: A Study of Using Counts for the Analysis of Static Models of Processes

Process modelling is gaining increasing acceptance by software engineers as a useful discipline to facilitate both process understanding and improvement activities. This position paper builds upon previous work reported at the 1997 ICSE workshop on process models and empirical studies of software engineering (Phalp and Counsell 1997). In the previous paper, we argued that simple counts could be used to support analysis of static process models. We also illustrated the idea with a coupling measure for Role Activity Diagrams, a graphical process modelling notation adapted from Petri Nets. At that time only limited empirical work had been carried out, based upon a single industrial study, where we found high levels of coupling in an inefficient process (a more thorough description may be found in (Phalp and Shepperd 1999)). We now summarise a more recent study, which uses a similar analysis of process coupling again based on simple counts. In the study, we compared ten software prototyping processes drawn from eight different organisations. We found that this approach does yield insights into process problems, which could potentially be missed by qualitative analysis alone. This is particularly so when analysing real world processes, which are frequently more complex than their text book counterparts. One notable finding was that despite differences in size and domain, role types across the organisations exhibited similar levels of coupling. Furthermore, where there were deviations in one particular role type, this led the authors to discover a relationship between project size and the coupling levels within that type of role. Given the simplicity of our approach and the complexity of many real world processes we argue that quantitative analysis of process models should be considered as a process analysis technique

Using Counts as Heuristics for the Analysis of Static Models

The upstream activities of software development are often viewed as both the most important, in terms of cost, and the yet the least understood, and most problematic, particularly in terms of satisfying customer requirements. Business process modelling is one solution that is being increasingly used in conjunction with traditional software development, often feeding in to requirements and analysis activities. In addition, research in Systems Engineering for Business Process Change, highlights the importance of modelling business processes in evolving and maintaining the legacy systems that support those processes. However, the major use of business process modelling, is to attempt to restructure the business process, in order to improve some given aspect, e.g., cost or time. This restructuring may be seen either as separate activity or as a pre-cursor to the development of systems to support the new or improved process. Hence, the analysis of these business models is vital to the improvement of the process, and as a consequence to the development of supporting software systems. Supporting this analysis is the focus of this paper. Business processes are typically described with static (diagrammatic) models. This paper proposes the use of measures (counts) to aid analysis and comparison of these static process descriptions. The proposition is illustrated by showing how measures can be applied to a commonly used process-modelling notation, Role Activity Diagrams (RADs). Heuristics for RADs are described and measures suggested which support those heuristics. An example process is used to show how a coupling measure can be used to highlight features in RADs useful to the process modeller. To fully illustrate the proposition the paper describes and applies a framework for the theoretical validation of the coupling measure. An empirical evaluation follows. This is illustrated by two case studies; the first based on the bidding process of a large telecommunications systems supplier, and the second a study of ten prototyping processes across a number of organisations. These studies found that roles of the same type exhibited similar levels of coupling across processes. Where roles did not adhere to tentative threshold values, further investigation revealed unusual circumstances or hidden behaviour. Notably, study of the prototyping roles, which exhibited the greatest variation in coupling, found that coupling was highly correlated with the size of the development team. This suggests that prototyping in large projects had a different process to that for small projects, using more mechanisms for communication. Hence, the empirical studies support the view that counts (measures) may be useful in the analysis of static process models

Process Management, Innovation, and Efficiency Performance: The Moderating Effect of Competitive Intensity

Much of the practitioner literature touts the universal benefits of process management and its impact on operational performance. However, in academic literature, empirical evidence is mixed. The purpose of this study is to investigate the role of the competitive intensity on the effectiveness of process management. Results indicate that the influence of process design on efficiency and innovation performance is not dependent on competitive intensity; however, the impact of process improvement and process control on efficiency and innovation performance is in some instances moderated by competitive intensity. This is one of the few studies to empirically examine process management as three core elements. Previous studies utilized a single construct of process management or multiple manufacturing practices such as customer/supplier involvement, statistical quality control, process focus, and cross-functional teams to measure process management. Using this measurement approach demonstrates how process management can influence both efficiency and innovation

Research, Extension, and Information: Key Inputs in Agricultural Productivity Growth

The objective of this paper is to examine how economists have perceived the contributions of agriculture to the economic development process and then to present the case for the critical role that research, extension, and information can play in agricultural productivity growth and thus in economic development, particularly in low income countries. After a brief presentation of the framework commonly used to examine productivity growth, a distinction is made between technological change and technical efficiency. This distinction is crucial for policy purposes because the major impetus behind technological change are research and development, while education and experience are critical to improving managerial capabilities to make efficient use of a given technology. Empirical findings concerning the returns on agricultural research, with special attention to studies that have focused on Pakistan, are discussed. The paper then offers an overview of alternative methodologies available to measure technical efficiency, summarises the empirical literature, and finally focuses on studies dealing with Pakistani agriculture. Once it is established that improvements in technical efficiency could contribute significantly to increases in farm output and income, the discussion moves to some issues that have implications for the measurement and potential improvement of farm efficiency. An overview of a model of privatised extension services, currently being applied in some Latin American countries and which could have some relevance to conditions in Pakistan and elsewhere, is provided. The paper ends with the contention that significant improvements are needed in the collection and organisation of farm production data if we are to advance our understanding of the drivers of productivity growth at the farm level

To be (creative), or not to be (creative)? A sensemaking perspective to creative role expectations

By combining organizational role theory with core features of the sensemaking perspective of creativity, we propose conditional indirect relationships between creative role expectations and employee incremental and radical creativity that are mediated by creative self-expectations and moderated by perceived necessity for performance improvement and creative cognitive style. We find empirical evidence for our hypothesized effects across two studies. First, in a field study using data collected from 325 supervisor–employee dyads in an academic institution in China, we find that creative role expectations are positively related to creative self-expectations and that perceived necessity for performance improvement strengthens this positive relationship. Furthermore, we find that creative self-expectations directly relate to incremental creativity, but that creative cognitive style is a necessary boundary condition under which such self-expectations relate to radical creativity. Second, the results of an additional survey study among 201 US employees suggest that the psychological process through which employees internalize external role expectations for creativity into their self-expectations for creativity is primarily driven by the satisfaction of basic needs for competence. Theoretical and practical implications are discussed

Human resource management and circular economy: a critical perspective

While there is an increase in the number of organisations disclosing their commitment or intentions to embrace the circular economy for sustainable futures, the role of individuals found within these organisations and their management remains inconspicuous. Current disclosures on Human Resource (HR) and the role of Human Resource Management (HRM) at firm level Circular Economic (CE) transitions and practices are conceptual and few, which limits both academics and practitioners’ understanding regarding the practical implications of CE on organisations HR and how these could be managed. This research, therefore, addresses this gap and intends to provide critical, empirical evidence and interpretations of HR and the role of HRM within organisations CE pursuits – using six organisations (case studies). The case studies included in this paper forms about ten per cent of the cases - to be analysed for the second part of the study. These six case studies are selected to facilitate a pilot study, to test the research approach/methods adopted to derive the research findings. Previous research findings on firm-level CE functional areas has predominantly focused on product and process design, supply chain, marketing and sales management; however, analysis of these case studies found that currently, HRM role as a functional area that includes training, recruitment/selection, performance and rewards management process are not captured in firm-level CE transitions. Nonetheless, in terms of a critical perspective of HR and the role of HRM within CE organisations, the analysis of these case studies captured the broader social outcomes such as job creation, improvement in wellbeing and a change in organisational culture. But it remains to be seen if similar trends would be identified within a wider sample of business cases the researchers intend to examine to extend this research

Education, social capital and entrepreneurial selection in Italy

There is wide consensus that entrepreneurial talent is the ability to discover and exploit market opportunities by taking the relevant risky decisions. Discovery and exploitation are separate but interlinked features of entrepreneurship requiring, in different proportions, the exploitation of innate and acquired skills. Institutions and technology, by determining the nature of the discovery and exploitation process and the need for such skills, play an essential role in shaping the nature of entrepreneurial talent and the specific role of education in entrepreneurial selection and performance. Empirical studies on entrepreneurship do not offer a neat picture of the actual contribution of education to entrepreneurial human capital or entrepreneurial talent. This unsatisfactory outcome is not surprising and is due to an inadequate assessment of the context-dependent factors shaping the latter. Building on these premises, the aim of our research work is to carry out a in depth analysis of the determinants of entrepreneurship in Italy, thus accounting for the role that variables like the educational qualification, the family background, and social capital play in determining the entrepreneurial selection. This paper attempts to constitute a first step for the improvement of our understanding by means of a preliminary, exploratory, analysis on the Italian data and a series of probit analyses aimed at identifying the main determinants founding the entrepreneurial choice. Rough data are taken from an original dataset built by the authors partly drawing on the Survey of Household Income and Wealth (SHIW) carried out by the Bank of Italy. The latter has been integrated with a wide variety of environmental variables drawn from different data sources describing the social and institutional context of the entrepreneurial activity.Education; Work status; Employment; Self-employment; Entrepreneurship; Human capital; Social capital; Cognitive abilities

The Impact of Dialogic CF on L2 Japanese Writers\u27 Linguistic and Affective Outcomes

The efficacy of corrective feedback (CF) on writing for second language (L2) development has been much studied in applied linguistics since Truscott’s (1996) polemic against written CF. However, no clear picture of its effectiveness has emerged yet as empirical studies have reported conflicting findings. The majority of these studies are short-term studies focusing on the role of teacher-centered written CF from the cognitive perspective, and therefore the long-term developmental process, oral CF, and the role of the learner and learner affect in the feedback process have been under-explored. In addition, previous research has focused on English learners, and little is known about the impact of CF in writing on learners of non-European languages. In an attempt to address these research gaps, the present study, using sociocultural theory as its theoretical framework, investigated the long-term impact of Vygotskyan dialogic CF, an operationalization of CF as mediation in the learner’s zone of proximal development (Aljaafreh & Lantolf, 1994), on L2 Japanese writers’ linguistic and affective outcomes. To carry out this investigation, a year-long mixed-methods case study was conducted. Participants were two American undergraduate Japanese as a foreign language learners who were asked to produce personal writing and then participate in a face-to-face writing conference to receive dialogic CF from the researcher. Data included the two learners’ writing samples, interviews, audio-recordings of the writing conferences, and researcher field notes. Learners’ linguistic outcome was analyzed quantitatively using accuracy rates in writing and also qualitatively using genetic method (Vygotsky, 1978) to trace changes in the learner’s responsiveness to dialogic CF. Learners’ affective outcome was qualitatively analyzed using the interview data. The findings with respect to linguistic outcomes obtained from longitudinal data revealed the ‘wave-like’ characteristic of the nature of the L2 developmental process, which questions the common data interpretation equating the lack of short-term accuracy improvement with inefficacy of CF. The findings from the interview analysis showed that positive emotions were frequently engendered and the two learners frequently exercised their agency during dialogic CF writing conferences, which suggests that feedback process in L2 writing is not only a cognitive process but also an affective process

Emergency residential care settings: A model for service assessment and design

There have been calls for uncovering the "black box" of residential care services, with a particular need for research focusing on emergency care settings for children and youth in danger. In fact, the strikingly scant empirical attention that these settings have received so far contrasts with the role that they often play as gateway into the child welfare system. To answer these calls, this work presents and tests a framework for assessing a service model in residential emergency care. It comprises seven studies which address a set of different focal areas (e.g., service logic model; care experiences), informants (e.g., case records; staff; children/youth), and service components (e.g., case assessment/evaluation; intervention; placement/referral). Drawing on this process-consultation approach, the work proposes a set of key challenges for emergency residential care in terms of service improvement and development, and calls for further research targeting more care units and different types of residential care services. These findings offer a contribution to inform evidence-based practice and policy in service models of residential care.info:eu-repo/semantics/publishedVersio

The Challenges of Developing Distributed Leadership in Scottish Primary Schools:a 'Catch 22’

This article analyses the experiences and perceptions of headteachers taking forward a distributed perspective on school leadership. It reports on research conducted in Scottish primary schools through three case studies. It draws on findings from a sequence of headteacher interviews, staff questionnaire and sociometric analysis data. The article analyses the headteacher's role within a distributed perspective. It presents and discusses key findings which suggest that headteachers are caught in a ‘catch 22’, having both an enabling and constraining effect. Implications are drawn for educational leadership at both school and system levels