Experiences in Multi-domain Management Service Development

The developers of management systems and the management services that operate over them will be faced with increasing complexity as services are developed for the open service market. This paper presents experiences in the development of management services that span several administrative domains and which are therefore representative of the complexities of the open service market. The work described involved the development of TMN based management systems that provided management services in support of multimedia teleservices operating over broadband networks

Validating adequacy and suitability of business-IT alignment criteria in an inter-enterprise maturity model

Aligning requirements of a business with its information technology is currently a major issue in enterprise computing. Existing literature indicates important criteria to judge the level of alignment between business and IT within a single enterprise. However, identifying such criteria in an inter-enterprise setting – or re-thinking the existing ones – is hardly addressed at all. Business-IT alignment in such settings poses new challenges, as in inter-enterprise collaborations, alignment is driven by economic processes instead of centralized decision-making processes. In our research, we develop a maturity model for business-IT alignment in inter-enterprise settings that takes this difference into account. In this paper, we report on a multi-method approach we devised to confront the validation of the business-IT alignment criteria that we included in the maturity model. As independent feedback is critical for our validation, we used a focus group session and a case study as instruments to take the first step in validating the business-IT alignment criteria. We present how we applied our approach, what we learnt, and what the implications were for our model

Robust decision making for agile systems development Part 2: a decomposition and analysis

The need for agility in operational systems within the defence enterprise and procurement domains has been identified by many authors, and over time, there have been a number of initiatives and programmes that have sought to identify the nature of agility, and the means by which it can be defined and employed within individual cases and scenarios. These have identified impediments to the successful realization of agile practices and methods, particularly the resilience of agile decision making throughout the conceptual understanding, design and implementation of the operational system. To further investigate the extent to which this process can be implemented in a robust and reliable manner, Cranfield University created the ‘Robust Enterprise-based Approach for Agility in Capability Through-life (REA2CT)’ framework, which provides a number of functional steps to institute a systems development lifecycle approach to producing agile solutions for use in networked systems and systems-of-systems. This paper builds upon the description of the framework[1] by applying the Axiomatic Design (AD) theory to identify where complexity exists within the requirements and design activities that underpin the framework. Using this analysis, this paper identifies ‘pain points’ within the REA2CT framework, and suggests necessary improvements to facilitate the implementation of agility throughout the systems development lifecycle