860 research outputs found

    THE FUTURE OF BUSINESS PROCESS MANAGEMENT IN THE FUTURE OF WORK

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    Business process management (BPM) is a corporate capability that strives for efficient and effective work. As a matter of fact, work is rapidly changing due to technological, economic, and demographic developments. New digital affordances, work attitudes, and collaboration models are revolutionizing how work is performed. These changes are referred to as the future of work. Despite the obvious con-nection between the future of work and BPM, neither current initiatives on the future of BPM nor exist-ing BPM capability frameworks account for the characteristics of the future of work. Hence, there is a need for evolving BPM as a corporate capability in light of the future of work. As a first step to triggering a community-wide discussion, we compiled propositions that capture constitutive characteristics of the future of work. We then let a panel of BPM experts map these propositions to the six factors of Rosemann and vom Brocke’s BPM capability framework, which captures how BPM is conceptualized today. On this foundation, we discussed how BPM should evolve in light of the future of work and distilled over-arching topics which we think will reshape BPM as a corporate capability

    An investigation of Business Process maturity: a case study in a South African parastatal

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    Business Process Management (BPM) has become one of the management approaches adopted by many organisations that strive to survive in a turbulent and competitive environment. BPM offers the means to manage and optimize business processes with the objective of improved efficiency and effectiveness; thereby improving the potential of business success. However, the extent to which BPM influences business success is a matter of debate with diverse schools of thought finding it difficult to reach consensus regarding the critical success factors of BPM and the extent at which processes and people influence business success. The capability of an organisation or enterprise is the ability to deliver on a desired outcome. In this dissertation, the enterprise capabilities of BPM are investigated. The research sets out to investigate the BPM maturity level of a South African parastatal. The intention is to identify and improve on those factors that influence maturity of the enterprise capabilities and may have negative impact on stakeholders. The approach taken to address the research objectives drew on case study methodology. Fieldwork was conducted using company documents, observation, a questionnaire and in-depth interviews. The questionnaire responses were qualitatively analysed using the categories of Hammer's model of enterprise capability. The research findings identified weaknesses in all categories of enterprise capability though expertise appeared to be thriving. The findings further suggest that weaknesses in leadership and the leadership style in particular impact on the effectiveness of business processes. The leadership style was seen as the major driver to impede process effectiveness. The following themes describing leadership style were derived from interviews: creation of sense of belonging, degree of approachability and extent of collaboration. In order to improve the BPM in the case company, the following recommendations were made: communication sessions, awareness training and process remodelling. The research study also provides the opportunity to understand BPM in a broader context, thus having potential for transferability to other organisations

    Development and Implementation of IT-Enabled Business Processes: A Knowledge Structure View

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    As competitive pressures mount, organizations must continue to evolve their business processes in order to survive. Increasingly, firms are developing new IT-enabled business processes in response to rising competition, greater customer expectations, and challenging economic conditions. The success rate of these projects remains low despite much industry experience and extensive academic study. Managerial and organizational cognition represents a potentially fruitful lens for studying the design and implementation of IT-enabled business processes. This view assumes that individuals are information workers who spend their days absorbing, processing, and disseminating information as they pursue their goals and objectives. Individuals develop cognitive representations, called knowledge structures, to represent their complex informational environment. Knowledge structures in turn help individuals to assimilate and process a bewildering flow of informational cues. Given the large degree of communication and information sharing required during the design and implementation of new business processes, it follows that knowledge structures likely play a large role in the success of these projects. This dissertation, organized as three essays, attempts to address this gap by investigating the influence of knowledge structures on the successful design and implementation of IT-enabled business processes. Essay 1 utilizes a case study method to observe the evolution of knowledge processes and the role of knowledge structures across three large-scale IT projects occurring over a ten-year period at a Fortune 100 company. Essay 2 investigates the knowledge building potential of business process models for both individual- and group-level knowledge. Essay 3 develops an individual-level model of business process appraisal by incorporating constructs from the job/role literatures into a popular IT appraisal mechanism. The resulting business process appraisal model is then tested as an early indicator of project success. Essay 2 and 3 hypotheses were tested using a field study in an organization which recently implemented a new purchasing and receiving process as part of a larger ERP project. Results suggest support for the proposed models. Important implications for research and practice are discussed

    Major Issues in Business Process Management: An Expert Perspective

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    The results presented in this report form a part of a larger global study on the major issues in BPM. Only one part of the larger study is reported here, viz. interviews with BPM experts. Interviews of BPM tool vendors together with focus groups involving user organizations, are continuing in parallel and will set the groundwork for the identification of BPM issues on a global scale via a survey (including a Delphi study). Through this multi-method approach, we identify four distinct sets of outcomes. First, as is the focus of this report, we identify the BPM issues as perceived by BPM experts. Second, the research design allows us to gain insight into the opinions of organisations deploying BPM solutions. Third, an understanding of organizations’ misconceptions of BPM technologies, as confronted by BPM tool vendors is obtained. Last, we seek to gain an understanding of BPM issues on a global scale, together with knowledge of matters of concern. This final outcome is aimed to produce an industry driven research agenda which will inform practitioners and in particular, the research community world-wide on issues and challenges that are prevalent or emerging in BPM and related areas

    A Construction Management Framework for Mass Customisation in Traditional Construction

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    A Mass Customisation model is discussed as a competitive positioning strategy in the marketplace adding value to the customer’s end-use. It includes the user as part of the construction process responding to the customer’s demands and wishes. To the present day, almost all proposals for Mass Customisation have been focused on the design phase and single family houses. The reality is that the processes carried out in the work execution are so inefficient that the costs of the Mass Customisation models are assumed by the customer and they do not offer solutions that support the change management. Furthermore, this inefficiency often makes Mass Customisation unfeasible in terms of deadlines and site management. Therefore, the present proposal focuses on achieving the paradigm of Mass Customisation in the traditional residential construction complementary to the existing proposals in the design phase. All this through the proposal of a framework for the integral management in the work execution, which will address change management introduced by the users offering an efficient and productive model that reduces costs in the process. This model will focus on the synergy between different strategies, techniques and technologies currently used in the construction management (such as Lean Construction or Six Sigma), together with, other strategies and technologies that have proven to be valid solutions in other fields (such as Business Process Management, Service Oriented Architecture, etc.).This work was supported in part by the Vicerrectorado de Investigación, Desarrollo e Innovación, University of Alicante and by the Conselleria d'Educació, Cultura i Esport, Generalitat Valenciana

    Socio-Economic Management Theory Related to BPM: A Case Study of Dysfunctions in Digital Transformation Strategy

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    This research claims that dynamic strategies demanded by today’s digital environment exacerbate inconsistency between an organization’s digital transformation efforts and its enterprise architecture (EA) planning process. This phenomenon leads to redundant investments, delayed implementation, and frequent failures in digital transformation projects. In order to investigate this inconsistency, we apply the socioeconomic approach to management (SEAM) theory. Through critical analysis of four case studies in a large manufacturing organization, we clarify the relationship between digital transformation and EA and reveal the dysfunction in strategic implementation from a SEAM and business process management (BPM) perspective. In practice, this research integrates digital transformation and EA to provide a context-specific approach for planning and designing enterprise digital transformation strategies
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