THE INFLUENCE OF SOCIAL PRESENCE ON USER-TO-USER SUPPORT PROCEDURES

More and more companies allow users to bring their own IT devices to the workplace. As a result, an increased heterogeneity of hard- and software makes it challenging to deliver central IT support. Therefore, employees might increasingly rely on the help of their colleagus. In such a user-to-user support scenario, traditional communication media such as text chat and telephone are used. In this context, we set out to investigate the effects of social presence, i.e. the feeling of human warmth, in a laboratory experiment. While this feeling of human contact is assumed to be important in an increasingly digitized world, our findings could not confirm this hypothesis. In contrast to the media richness theory, our study shows that audio compared to text chat has no impact on social presence and no subsequnt effect on trust. However, we could confirm the relationship of social presence on enjoyment and show that trust leads facilitates information gathering. Our findings may be limited du to the use of an answer script of the human support playing a colleagu as counterpart for the participants. We relate our shortcomings to theory and provide potential avenus for future experimental studies on user-to-user support

What influences the actual use of competency management by the first-line manager?

Existing research shows that the first-line manager plays an important role in actually using HRM in general and competency management in particular. Existing theory and research in both domains point at a gap in understanding the mechanisms ‘how’ the actual enactment of the line takes place. In order to look into this gap, we present two models in which we adopt insights from competency management literature, HRM literature and social exchange theory. The first model treats the first-line manager’s exchange relationship with the HR function. The central hypothesis is that the quality of this exchange relationship mediates the inducements by the HR function at the one hand and the actual use of competency management at the other hand. In our second model, we treat the first-line manager’s exchange relationship with his senior manager. The central hypothesis here is that the quality of this exchange relationship mediates the inducements by the senior manager at the one hand and the actual use of competency management at the other hand. If these hypotheses are confirmed this will have important implications for practitioners pursuing actual use of competency management by the line

A study of event traffic during the shared manipulation of objects within a collaborative virtual environment

Event management must balance consistency and responsiveness above the requirements of shared object interaction within a Collaborative Virtual Environment (CVE) system. An understanding of the event traffic during collaborative tasks helps in the design of all aspects of a CVE system. The application, user activity, the display interface, and the network resources, all play a part in determining the characteristics of event management. Linked cubic displays lend themselves well to supporting natural social human communication between remote users. To allow users to communicate naturally and subconsciously, continuous and detailed tracking is necessary. This, however, is hard to balance with the real-time consistency constraints of general shared object interaction. This paper aims to explain these issues through a detailed examination of event traffic produced by a typical CVE, using both immersive and desktop displays, while supporting a variety of collaborative activities. We analyze event traffic during a highly collaborative task requiring various forms of shared object manipulation, including the concurrent manipulation of a shared object. Event sources are categorized and the influence of the form of object sharing as well as the display device interface are detailed. With the presented findings the paper wishes to aid the design of future systems

The ‘regulated death’: a documentary analysis of the regulation and inspection of dying and death in English care homes for older people.

In England, processes of regulation and inspection have been established to ensure that older people living in long-term care settings receive quality care. This paper describes how dying and death in care homes for older people is regulated and inspected. A documentary analysis was undertaken of the standard that addresses dying and death in the 2001 Care Homes for Older People: National Minimum Standards. Present in the standard is a ‘good death’ template drawn from constructions of best practice in palliative care. The way in which this national standard is enacted in the inspection process is described using a content analysis of the inspection reports from 226 care homes for older people. These present a narrow focus on dying and death, one that emphasises the older person's wishes and the degree of adherence to policies and procedures concerned with the dying and death event. A regulated death attenuates the ‘good death’ template and reflects both the inspection process and capabilities of the residents of care homes. If the regulation and inspection process is to integrate dying with living, a broader conception and regime of inspection is required. Only then will end-of-life care be provided that meets the diverse needs of older people who live in care homes

Secondary user relations in emerging mobile computing environments

Mobile technologies are enabling access to information in diverse environ.ments, and are exposing a wider group of individuals to said technology. Therefore, this paper proposes that a wider view of user relations than is usually considered in information systems research is required. Specifically, we examine the potential effects of emerging mobile technologies on end-­‐user relations with a focus on the ‘secondary user’, those who are not intended to interact directly with the technology but are intended consumers of the technology’s output. For illustration, we draw on a study of a U.K. regional Fire and Rescue Service and deconstruct mobile technology use at Fire Service incidents. Our findings provide insights, which suggest that, because of the nature of mobile technologies and their context of use, secondary user relations in such emerging mobile environments are important and need further exploration

Towards a Wearer-Centred Framework for Animal Biotelemetry

The emerging discipline of Animal-Computer Interaction (ACI) aims to understand the relation between animals and technology in naturalistic settings, to design technology that can support animals in different contexts and to develop user-centred research methods and frameworks that enable animals to take part in the design process as legitimate contributors [11]. Given existing interspecies differences and communication barriers, measuring the behaviour of animals involved in ACI research can be instrumental to achieving any or all of these aims, as a way of gauging the animals’ patterns, needs and preferences. Indeed, measuring behaviour is a common practice among ACI researchers, who take various approaches to this task [5,15,17,24]. In this respect, the use of biotelemetry devices such as VHF tags and GPS trackers, or bio-logging and environmental sensors has a significant potential [22]. At the same time, biotelemetry has been used for many years in many areas of biological research. Biotelemetry is used to improve the quality of physiological and behavioural data collected from animals and in an attempt to reduce researchers’ intrusion in the animals’ habitat [2]. However, there is evidence that carrying biotelemetry tags may influence the bearer’s physiology and behaviour [20]. Such impacts interfere with the validity of recorded data [14] and the welfare of individual animal wearers [1,3,13]. Neither of these effects are compatible with the animal-centred perspective advocated by ACI, on both scientific and ethical grounds. Our analysis of current body-attached device design and biotelemetry-enabled studies points to a general lack of wearer-centred perspective. To address these issues, we have developed a framework to inform the design of wearer-centred biotelemetry interventions, in order to support the implementation of animal-centred research methodologies and design solutions in ACI and other disciplines

Toward the Integration of Economics and Outdoor Recreation Management

The general theme of this bulletin is that improved management of public-sector recreational resources is a multidisciplinary task. To this end, we attempt to integrate elements of outdoor recreation management theory and economics. The bulletin is written for both resource managers and researchers. For the former, our intent is to emphasize the importance of being aware of economic implications-at least conceptually-of management actions that influence the character and availability of recreational opportunities. To researchers involved in developing recreation management theory, we draw attention to the parallel between recreation management theory and the traditional managerial economic model of the firm. To economists, particularly those involved in developing and applying nonmarket valuation techniques, we draw attention to the types of decisions faced by resource managers. We argue that the most important resource allocation issues are of the incremental variety, so nonmarket valuation should also yield incremental values. These values alone, however, are not sufficient economic input into rational public choice analysis. The missing link , or nexus, between outdoor recreation management theory and economic analysis is the integration of supply and demand, as called for by traditional managerial economics. Collaborative research to develop recreation supply response functions akin to agricultural production functions is an essential step that is missing from both literatures. Theoretical and applied work assume greater practical importance if they feed information into this broadened framework. It is our hope that this bulletin will bring the disciplines closer to that realization

Desktop multimedia environments to support collaborative distance learning

Desktop multimedia conferencing, when two or more persons can communicate among themselves via personal computers with the opportunity to see and hear one another as well as communicate via text messages while working with commonly available stored resources, appears to have important applications to the support of collaborative learning. In this paper we explore this potential in three ways: (a) through an analysis of particular learner needs when learning and working collaboratively with others outside of face-to-face situations; (b) through an analysis of different forms of conferencing environments, including desktop multimedia environments, relative to their effectiveness in terms of meeting learner needs for distributed collaboration; and (c) through reporting the results of a formative evaluation of a prototype desktop multimedia conferencing system developed especially for the support of collaborative learning. Via these analyses, suggestions are offered relating to the functionalities of desktop multimedia conferencing systems for the support of collaborative learning, reflecting new developments in both the technologies available for such systems and in our awareness of learner needs when working collaboratively with one other outside of face-to-face situations

Successful acquisition of IT systems

School of Managemen