The Influence of Dependence Structure And Relational Value on The Adoption Internet-enabled Supply Chain Management Systems

Based on resource dependency theory, this study investigates how the two dimensions of dependence – dependence asymmetry and mutual dependence – affect the adoption of internet-enabled supply chain management systems (eSCM). Drawing from the relational view of the firm, we argue that there are two types of relational value that can be provided by eSCM: relationship extendedness and relational depth. Dependence structure will influence firms’ incentive to obtain relationship extendedness and relational depth, which will in turn affect eSCM adoption. We collected data from mainland China using an online questionnaire and 212 valid samples were received. The emergent results show positive influence of dependence structure on relationship extendedness and relational depth. Positive effects of dependence structure and relationship relational depth on eSCM adoption are also found. However, the finding suggests a significant negative effect of relationship extendedness on eSCM, which is contradictory to the hypothesis. Future research is needed to interpret the counterintuitive finding

Adoption of electronic supply chain management systems: the mediation role of information sharing

Purpose: Based on structural embeddedness theory and resource dependence theory, this research aims to examine the mediation role of information sharing in the relationship between deendency structures and electronic supply chain management system (eSCM) adoption and a firm's intention to adopt eSCMs. Design/methodology/approach: A survey questionnaire was undertaken from 212 companies based in Mainland China. Three-stage least squares (3SLS) regression was employed to test the research model. Findings: The results from 3SLS regressions showed that the effect of interdependence on eSCM adoption intention is fully mediated through information sharing when relationship duration is either below or about the mean. Interdependence and dependence disadvantage was shown to have significant positive effects on eSCM adoption while the effect of dependence advantage was statistically insignificant. Relationship duration was found to negatively moderate the relationship between information sharing and adoption intention. Originality/value: Through investigating factors of inter-organizational relationships, this study fills the knowledge gap in the traditional paradigms which ignore the collaborative nature of eSCM and analyse related problems based on a single firm's point of view

Knowledge acquisition in supply chain partnerships: The role of power

This is the post-print version of the final paper published in International Journal of Production Economics. The published article is available from the link below. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. Copyright @ 2013 Elsevier B.V.Knowledge is recognised as an important source of competitive advantage and hence there has been increasing academic and practitioner interest in understanding and isolating the factors that contribute to effective knowledge transfer between supply chain actors. The literature identifies power as a salient contributor to the effective operation of a supply chain partnership. However, there is a paucity of empirical research examining how power among actors influences knowledge acquisition and in turn the performance of supply chain partners. The aim of this research is to address this gap by examining the relationship between power, knowledge acquisition and supply chain performance among the supply chain partners of a focal Chinese steel manufacturer. A structured survey was used to collect the necessary data. Two conceptually independent variables – ‘availability of alternatives’ and ‘restraint in the use of power’ – were used to assess actual and realised power, respectively. Controlling for contingencies, we found that the flow of knowledge increased when supply chain actors had limited alternatives and when the more powerful actor exercised restraint in the use of power. Moreover, we found a positive relationship between knowledge acquisition and supply chain performance. This paper enriches the literature by empirically extending our understanding of how power affects knowledge acquisition and performance

Predicting intention to adopt B2B electronic commerce in Jordan: The moderating role of trust and dependency

Business to Business Electronic Commerce (B2B EC) has great potentials to extend firms’ competency and efficiency. As such, Jordan has an objective to increase the diffusion of this technology. Despite extensive government efforts, the adoption of B2B EC is still limited. Consequently, there have been extensive efforts to better understand the phenomena. Yet, documented findings regarding the determinants of the adoption are not altogether consistent. To provide more insight, this study developed a research model utilizing the Technological, Organizational, and Environmental (TOE) framework to identify the determinants of the firms’ propensity to adopt B2B EC. Since B2B EC is an inter-organizational phenomenon supporting transactions of partnerships, this study emphasizes the context of partnership characteristics. Grounded on inter-organizational theories, this study hypothesized that partnership characteristics, namely trust and dependency, moderate the role of TOE motivating factors. Moreover, given that B2B EC is used on both sides of the buyer/seller relationship, this study examined the differences and similarities in the perception of the marketing and purchasing departments regarding the determinants of the B2B EC adoption. A total of 798 questionnaires were self administrated to marketing and purchasing managers in 462 firms that have large registered capital in Jordan. In total, 114 marketing and 125 purchasing managers participated in this study. Marketing and purchasing responses were analyzed separately using the Partial Least Squares approach. The result revealed that the marketing and purchasing departments do have different views regarding the determinants of the adoption, specifically in terms of the role of Relative Advantage and Competition Pressure. Moreover, the results showed that the moderating role of trust was less pronounced. Meanwhile, the moderating role of dependency was partially supported particularly in the purchasing perspective. These findings have demonstrated how dependence asymmetries between trading partners may change the adoption motivations. They further explain the importance of considering the views of the business partner for the adoption to be done successfully

Interorganizational Relationships Climate And Interorganizational Information Systems Success; A Supply Chain Perspective

During the last two decades, an increasing amount of attention has been paid by practitioners as well as academics to Interorganizational Information Systems (IOSs) design, deployment and use within supply chains. However, our understanding of the main factors that affect IOSs use and success is hardly complete. Through brief review of coordination mechanisms theory and its related theory such as transaction cost theory (TCT) and Resource Based View (RBV), the paper generates theoretical propositions and attempt to conceptualize a theoretical model which map the role of Interorganizational relationships (IORs) climate attributes in linking IOSs technology and supply success. The theoretical model encompasses two major causal relations: (1) a direct relation linking IOS use with Supply chain performance (IOS success) and (2) a moderating relation linking IOS success with IORs attributes. Else more, the paper attributes to IORs success climate a set of constructs drawn from the literature review, namely; interorganizational cooperation/ interorganizational coordination, interorganizational trust, interorganizational commitment, and interorganizational dependence

Implementing inter-organisational information systems for the integration of construction supply chains

Two trends are currently driving the need for supply chain firms to form closely integrated relationships: collaboration and digitisation. One of the ways to achieve digitisation of supply chain operations is to implement Inter-Organisational Information Systems (IOIS) with selected supply chain partners for a much more efficient, streamlined and orchestrated supply chain operations. Whilst IOIS can be implemented to support various cross-functional business processes (ranging from operational information exchange to pursuing strategic initiatives such as sharing ideas, identifying new market opportunities, and pursing a continuous improvement approach), in the context of this thesis, the purpose of IOIS implementation is to facilitate the inter-firm procurement-related operations with downstream supply chain firms. The study undertaken in this research project was initiated in response to an industry requirement to investigate the implementation of IOIS against a backdrop of improved Supply Chain Management and integration practices by large contractor organisations. A case study research strategy was adopted to investigate the IOIS project related, IOIS (system) related issues encountered in ex-ante and ex-post implementation stages of the IOIS. The study concludes that it is the non-technical factors that are critical to the successful delivery of IOIS projects and provides a guideline on IOIS implementation by large contractor organisations. The findings of this research project have been published in a number of peer-reviewed papers

Learning difficulties: collaborative inter-organisational information system use within UK retail supply networks

Inter-organisational information systems (IOIS) have been introduced to support collaborative retail supply relationships, yet how these systems are used is not well understood. This paper presents analysis of an ideographic case study of a dynamic United Kingdom grocery sector supply network. Using Archer's (1995) social change theory we explore how changes to buyer-supplier relationship structures re-conditioned individual actors' situational logics in a way that created network learning difficulties. Our analysis shows how actors' inter-organisational information system use reinforced pre-existing bargaining positions and improved already powerful actors' relative negotiating strength. This paper demonstrates the value of multi-level analysis in furthering understanding of the complex relationships between processes of network and individual learning

Effects of Customer Services Efficiency and Market Effectiveness on Dealer Performance

Market orientation is positively associated with performance of dealers in terms of customer service quality, growth in sales and increase in market share. This paper aims at analyzing the impact of market orientation strategies and performance of customer services on customer acquisition, retention and sales of automobiles, which reveals overall performance of the automobile dealers in Mexico. Discussion in the paper also comprehends understanding on customer-dealer relationship in the automobile market segment referring to the key factors which establish services quality encompassing tangibility, responsiveness, trust, accuracy and empathy. The results of the study reveal that the customers perceive better quality of the relationship in a given frame of functions that are performed effectively by the dealer lowering the extent of conflicts thereof. High conformance quality services of dealers and value added customer relationship to offer high customer satisfaction develop life time customer value and strengthen the customer-dealer relationship.Market orientation, customer services, services quality, dealer performance, customer value, competitive strategies

Bridging Sales and Services Quality Functions in Retailing of High Technology Consumer Products

High technology product sales are positively associated with performance of retailers and distributors in terms of customer service quality, growth in sales and increase in market share. This paper aims at analyzing the impact of retail sales strategies and performance of customer services on customer acquisition, retention and sales growth of high technology consumer products of the high technology consumer products retailers and distributors in Mexico. This paper discusses the triadic relationship of customer- retailer-distributor in the high technology consumer products market segment in reference to the SERVQUAL factors which establish services quality encompassing tangibility, responsiveness, trust, accuracy and empathy. Results of the study reveal that the customers perceive better quality of the relationship in a given frame of functions that are performed effectively by the distributor lowering the extent of conflicts thereof. The discussions in the paper argue that high conformance of quality services delivered by the distributors and value added customer relationship is instrumental for retailers in acquiring new customers and retaining existing customer by augmenting the customer life time value.High technology products sales, customer services, SERVQUAL, customer-distributor relationship, customer value, distributor performance

Key antecedents and practices for supply chain management adoption in project contexts

An adequate identification of antecedents is recognized as fundamental in order to set the basis for connecting the inter-organizational networks in a SCM perspective. This work aims to identify key antecedents of SCM in a project-based environment by using Interpretive Structural Modelling (ISM). This is firstly useful in order to highlight the relationships among the antecedents and to deduce priority for their achievement. The findings provide a hierarchical perspective of the 16 identified antecedents. In particular, three macro-classes of prerequisites were defined: cross-organizational cooperation, rules and procedures — accessibility, and super-ordinate goals. Moreover, results from a longitudinal and illustrative case study are also presented in order to compare the out-coming ISM model with evidence from a success case in the Yacht-building context so offering interesting insights about the implementation process. From a managerial perspective, the proposed model offers a conceptual path for SCM adoption, emphasizing most critical issues that have to be considered and organized in this complex and unpredictable setting