Insurance Industry and E-Business

亀井利明教授古稀記念特

Analysis of Customer Portfolio and Relationship Management Models : Bridging Managerial Dimensions

This paper broadly discusses the customer portfolio theories and their implications in reference to marketing and purchasing perspectives. It provides an insight into how marketers interpret and describe companies' actions. The central theme of the paper - the tools that can be used to facilitate relationship management. The discussion in the paper provides a framework for relationship management, the central tenet of which is to enable managers to invest their resources in the most efficient and effective way. The contributions to the understanding of relationship management are critically reviewed in the following sections. The alternative models have been developed in reference to the market environment and values concepts in reference to the triadic relationship among the organization, supplier and customer has been discussed in the contemporary managerial perspectives. The paper also draws applied recommendations are made about their relevance to strategic decision making and theoretical development in the area of customer portfolio management.Customer portfolio, customer relationship, supplier relationship, decision making, customer value

Lean technology development

Thesis (S.M.)--Massachusetts Institute of Technology, Technology and Policy Program, 2001.Includes bibliographical references (leaves 89-91).In today's corporate world, successful technology management is separating market leaders from laggards. Because technology is in constant change and what is state-of-the-art today will be obsolete tomorrow, it is not companies with the best technologies that ultimately succeed. Instead, successful companies are those that succeed in institutionalizing and sustaining an efficient technology development process. Moreover, this process must be continuously improved by applying new techniques and concepts to cope with the increasing challenges of technology management. This thesis will explore the extent to which Lean principles can be applied in technology development and how they can contribute to achieving new technology development imperatives (fast cycle time, increasing number of technology introductions, etc.). In order to answer these questions, the thesis proceeds in a logical manner by decomposing the objectives of technology development into organizational solutions using Axiomatic Design. Then, Lean principles as they have developed within the Product Development Focus Team of the Lean Aerospace Initiative are mapped into the above decomposition. The research concludes that under some additional considerations, Lean principles do lead to the achievement of technology development objectives. More, the above theoretical research is applied to a real world case: Technology development at Ford Motor Company. After an assessment of the current process, opportunities of improvement are identified and a leaner process is proposed. Finally, issues and opportunities with OEMs-Suppliers partnerships for new technological systems development are studied. The objective was to formulate policies and make recommendations for a better management of technology supply.by Salim Bouzekouk.S.M

Supplier relationship management best practices applied to the manufacture of a helicopter airframe in China

Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Dept. of Mechanical Engineering; in conjunction with the Leaders for Manufacturing Program at MIT, 2009.Page 67 blank.Includes bibliographical references (p. 65-66).Sikorsky's recently begun program to manufacture the S-76 helicopter airframe at a supplier in China is examined as a case study of supplier relationship management. Best practices and key principles from the literature and other industry case studies are identified. Key concepts covered include: importance of product architecture and supplier strategic role on the appropriate type of supplier relationship to develop; the different stages of relationship management; the concept of making investments in a supplier relationship as a way of achieving desired relationship closeness; the importance of geography and culture on foreign supplier relationships. The best practices and principles are then used to analyze Sikorsky's performance in the China S- 76 airframe program to date. It is found that while Sikorsky is engaged in several key supplier relationship management activities, significant improvement could be made by more carefully considering how to overcome geographic and cultural distance and by making decisions about relationship investments in a more analytical way, with a focus on bottom-line financial impact. Finally, a generalized process for managing supplier relationships is developed. The six steps are: * Determine the appropriate relationship to develop with the supplier * Determine current supply chain proximity with the supplier * Determine stage of supplier relationship management and appropriate type of investments * Develop menu of relationship investment options * Determine the attractiveness of investment options * Select, prioritize and make investments.R. Jon King.S.M.M.B.A

Improvement of the Assembléon service system using e-maintenance technology

Verslag vertrouwelijk tot 04-06-200

Information Technology Sourcing Research: Critique, Lessons and Prospects

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