Knowledge Management Application in the Service Industry

Knowledge management is now considered as one of the pressing challenges in economic development related to the world of industry, studies in services and information. The adoption and implementation of knowledge management may be considered as a breakthrough factor for companies willing to integrate it in the knowledge-based economy. In service industry, knowledge management enables organizations to make in more intelligent decisions as they render services to the public. Nowadays, the foundation of new economics has shifted from natural resources to intellectual assets and top manager in service industry might be forced to focus on knowledge management which have been acknowledged as the most important resources and capability of modern firms’ achievement. Companies within this industry perform tasks that are useful to their customers. The purpose of this paper is to examine the application of information and knowledge management in the service industry. The paper discusses the concept of knowledge management as regards to service industry as well as service industry, which involves the provision of services to businesses as well as final consumers. There are three (3) main areas of knowledge management which are discussed in this paper, and they are – accumulating knowledge, storing knowledge and sharing knowledge. Importance, advantages and disadvantages of knowledge management in service industry is equally discussed, including knowledge management best practices in service industry. The paper concludes that in applying knowledge management in service industry, the key is making sure that people, particularly in top management, understand the advantages of knowledge management and what makes it usefu

Pengaruh Knowledge Management Dan Inovasi Berbasis Layanan Terhadap Keberhasilan Bisnis UMKM Kreatif Di Kota Ambon

The purpose of this study is to investigate the linkages between the implementation of knowledge management and service innovation capability on the business success of the creative UMKM in Ambon City. This type of research is an explanatory study, the analytical approach in research is quantitative research, and the model of this research is survey research. The unit of analysis in this study is the individual creative UMKM entrepreneur in Ambon City. Time horizon of one stage research (cross sectional), data collection using survey methods using questionnaire instruments. Determination of the sample using the probability sampling method, the sample selection in this study used a simple random sampling technique. The sample size analyzed was 53 respondents. Data analysis techniques used inferential statistical analysis (multiple regression). The results of multiple linear regression analysis prove that knowledge management and service-based innovation have a positive effect on the success of creative MSME businesses in Ambon City. Keywords: knowledge management, service-based innovation, business success

Systems innovations in agriculture in the Netherlands

In recent years scientists of Wageningen UR (University & Research centre) dedicated much effort to systems innovations in agriculture and horticulture. Complex and persistent environmental problems require new approaches, new so-called proof of principles that should offer farmers and growers of the future new perspectives in a development course towards more sustainable farm management systems. And this course was – and still is - characterised by intensive cooperation with a large number of stakeholders: farmers and growers and their representatives, businesses in various links of the chain, regional organisations, service industries and knowledge institutions, societal organisations and authorities. This is because development and implementation of sustainable farming requires the development of new techniques as well as – at the same time - acquiring support for the implementation of such changes among all stakeholders. This is why communication and knowledge transfer were playing such an important role in the systems innovation programmes. This report presents the four innovation projects and their results, together with a short description of the embedding of these projects in the future explorations that have been conducted together with stakeholders

Barriers to Green IT Service Management: A Case Study

This paper focusses on the barriers and factors affecting Green IT Service Management (ITSM) implementation and practices. To contribute to the body of knowledge on Green ITSM innovation, we performed an exploratory case study with the primary IT service provider of an Australian State Government, the Center of Information Technology and Communication (CITEC). A systematic literature review included the IT Infrastructure Library® (ITIL®v3) framework to identify its coverage of Green ITSM concepts. Structured interviews with CITEC's Subject Matter Experts (SMEs) are underway to gather experts' perceptions on the Green ITSM implementation related issues. This research-in-progress paper proposes that Green ITSM can deliver a competitive advantage to businesses over traditional ITSM frameworks. The insights gained in this study highlight the technology, institutional and individual factors that can help and hinder an IT organization's goal to contribute in a positive way to the environment

Financial Management for UMKM at the RW Level Discussion Forum in Tangerang City

The main objective of community service is to carry out financial management for MSMEs at RW level in Tangerang City. Micro, Small, and Medium Enterprises (MSMEs) are micro, small and medium enterprises which are one of the business sectors that still survived during the Indonesian economic crisis in 1998. These businesses can survive, because they do not depend on import trade or expect funding from banks. This financial management is carried out in a discussion forum at the RW level in the city of Tangerang to improve the welfare of the community in managing finances for micro businesses independently. The government realizes that financial management is one of the places for the community to empower and develop MSMEs. This service activity is carried out to manage finances in detail and properly managed at the RW level, Tangerang city. This implementation method consists of seminars and training. The results of the seminar and financial management training at the RW level discussion forum in the city of Tangerang went well because the participants received knowledge that was useful for training for the progress of their business. Based on the results of research carried out conducting umkm activities can improve detailed and correct financial management even though many people do not understand financial reporting in accounting, but because of the holding of seminars and training it has produced good results for the people of Tangerang city, thereby reducing unemployment

PENINGKATAN KUALITAS PRODUK MELALUI MANAJEMEN PRODUKSI DAN INOVASI KEMASAN PADA USAHA KOPI BUBUK PUSAKO BUNDO

This Community Service Program (PkM) aims to solve the difficulties faced by the Pusako Bundo coffee business in Kenagarian Pasie Laweh. The problems faced by partners are the production system that is still simple, the low production capacity so that producers have not met market needs. Efforts to improve product quality are carried out with assistance and training in production management. The activities carried out are in the form of increasing knowledge in the processing of coffee processing processes with the application of technology, so as to be able to prepare raw material needs and make production records, know product sanitation and innovation efforts. The implementation of the community service program has been able to provide good packaging, and provide knowledge to partners about good production systems to produce products with better quality and activity have a significant impact on the sustainability of the partner's business and have a significant impact on the sustainability of partners' businesses

COMMUNITY ENGAGEMENT FOR DEVELOPMENT: GEN Z AS THE AGENT OF INNOVATION TO ACHIEVE SDGs

The pandemic era has caused a loss of opportunities to obtain information regarding product management through online media. This led to the implementation of this community service activity which aims to help the MSME community in Surabaya to innovate by using online platforms to increase product sales. The Abdimas team of lecturers from the Faculty of Business and the Faculty of Entrepreneurship at UKWMS is also assisted by UKWMS students and international students who are included in generation Z, there is also the provision of international materials by lecturers from TAR UMT Malaysia who support community service activities with continuous innovation to help MSME businesses with social media. The series of activities were carried out using the service-learning method in two sub-themes namely product improvement and social media management for 5 days. The results of community service activities are prototype updates on the packaging, product design, and changes to MSME owners' social media which can later be included in local village bazaar activities and outlets at culinary tourism centers in Surabaya. In addition, students also get many benefits to apply the knowledge gained in class

Pelatihan Dan Pendampingan Pengelolaan Keuangan Dan Pencatatan Pembukuan Administrasi Pelaporan Pajak Bagi Usaha Cacing Pupuk Organik Pada Kelompok Ternak Tunas Rinjani 2 Di Desa Selat Kecamatan Narmada

This counseling and training activity is about financial management and bookkeeping as a complete administrative tax reporting for the Tunas Rinjani livestock group in the Montong Daye Hamlet, Selat Village, Narmada District. It aims to provide understanding and knowledge about the Tunas Rinjani livestock group for financial management and bookkeeping as the completeness of tax reporting administration for businesses. compliance for small entrepreneurs in the Tunas Rinjani Livestock group in tax reporting. In addition, this training was conducted to provide knowledge to the Tunas Rinjani Cattle group about the importance of keeping bookkeeping records and the completeness of tax reporting so that they can be managed properly. In the end, this activity is expected to produce human resources who can keep records and get new ideas. This activity will be aimed at the Tunas Rinjani Training Cattle Group in the Montong Daye Hamlet, Selat Village, Narmada District. Implementation is carried out with the approach of providing relevant materials. Another hope of this activity can be a means to carry out community service, providing counseling and training in financial management and bookkeeping as tax reporting for livestock group

Plan do check action (PDCA) method: literature review and research issues

The development of the industry that is increasingly making businesses try to be competitive by increasing technical knowledge and improving systems both internally and externally. PDCA is a quality management system that is used as a continuous improve­ment tool that is widely used in the service and manufacturing sectors. PDCA activities consist of four steps namely Plan, Do, Check, and Action with repeated stages forming like a circle. PDCA is a continuous improvement tool that is widely used in the services and manufacturing sector. The cycle of PDCA begins with small to check possible effects on systems, but then eventually progresses to larger and more specific improvements. The results of the implementation PDCA method can be used to solve the problems of qualitative and quantitative data problems that have been widely applied in the service and manufacturing sectors for continuous improvement and as a work pattern in improving a process or system in an organization and increasing productivity. The method used in this research is the literature review research paper has been published in 2015-2020 that have consistently applied the PDCA cycle. The result of this literature review is to describe the relationship between thinking or gaps in theoretical and practical thinking about the application of the PDCA method and the successful implementation in the service and manufacturing sectors as a contribution to further research