THE IMPACT OF USER CAPITAL ON INFORMATION SYSTEMS SUCCESS

Despite continual advancements in technology, organizations still struggle to attain benefits from the usage of Information Systems (IS). Continual advancements in technology has resulted in a hypercompetitive, and globalised marketplace. Consequently, in order to remain competitive, organizations are placing increased pressure on their operational employees to be autonomous, solve problems, make decisions, and complete a broad range of tasks. Prominent IS success models continue to focus predominantly on the technological drivers of IS use, overwhelmingly neglecting the complexities of users. Therefore this research seeks to formulate a \u27user capital’ construct which considers the increased pressures placed on operational users. We define user capital as a multidimensional construct consisting of the skills, affective attitude, motivation, and cognitive characteristics possessed by individuals who employ an Information System to perform tasks. This document primarily focuses upon the research method and the a-priori conceptualization of user capital, which is part of a larger research project which seeks to examine user capital in the context of IS success

The conceptualization and investigation of user capital and its impact on effective use and information systems success

The use and success of Information Systems (IS) is becoming increasingly reliant on users. Therefore, this study sought to develop and test a construct around the notion of User Capital, which this research defines as the attributes possessed by an individual that enable them to use an IS to perform tasks. User Capital was formed by the dimensions of self-regulation, competence, mastery orientation, and attitude. To test the construct a largely quantitative field study approach was adopted. User Capital was found to be a significant driver of effective use and a key construct in the examination of IS success

User adoption of a CRM-based information system within a financial services organisation: An empirical analysis

Financial Services firms require processes and systems which can support and maintain customer-related information for the purposes of core business-focussed activity. Specifically within the investment banking sector, the importance and criticality of such customer information underpins the firm’s ability to transact sales, trading and other advisory-based services in an efficient and relevant manner. The design and development of Customer Relationship Management (CRM) systems to address the given external vs. internal customer information touchpoints, therefore provides a vital link between financial services professionals, client data and business processes. In doing so, the input of CRM user requirements is a key step in deriving benefit from such a technology solution. This paper henceforth identifies and details user requirements and experiences of such an information system within a case study company and highlights pertinent issues for the adoption of such systems within the given secto

A Worldwide State-of-the-Art Analysis for Bus Rapid Transit: Looking for the Success Formula

This paper’s intended contribution, in terms of providing an additional angle in the existing Bus Rapid Transit (BRT) state-of-the-art knowledge spectrum, is a dual one. On the one hand, it provides a detailed description of the mode, re-defining BRT as an overall concept by identifying, discussing, and categorizing in a systematic way its strengths and its weaknesses in comparison with rail-based solutions and conventional bus services. On the other hand, it presents in detail a number of selected scheme-oriented applications from around the world, looking into some of the basic ingredients behind BRT’s success (or failure) stories. This is a scientific effort that could inform the reader about the current status of BRT internationally and about the challenges and opportunities that exist when trying to materialize BRT’s potential as an effective urban passenger solution that could challenge the merits of more conventional mass-transit options

The Human Capital “Impact” on E-Business: The Case of Encyclopedia Britannica

[Excerpt] The term “New Economy” has been coined to describe the remarkable economic performance of the 1990s. Stiroh, (1999) an economist at the Federal Reserve Bank of New York observes that its defining characteristic is a “focus on increasing globalization and expanding information technology” (pg. 87). Research suggests that revenues from electronic based business to business trade will double over the next five years from $43 billion in 1998 to$1.3 trillion in 2003. Revenues from business to consumer trade are predicted to rise from $8 billion to$108 billion over the same time period (Forrester Research, 1998). However, there is increasing attention to the challenges facing business in the new economy, and an increasing chorus of analysts suggesting how tenuous many of these business models really are. A recent Barron’s article showed that many dot-com companies have only days of remaining cash (Willoughby, March 20, 1999). Such a key emerging phenomenon has not escaped the attention of writers, though the existing body of writing has some important gaps. We would classify existing e-business literature into two groups. First, there is a growing body of literature that discusses the how the Internet is transforming business models and organizational strategies. A second, much smaller body of work has focused on e-HR, or more specifically, the implications of the Internet on various HR practices

Dynamics of private social networks

Social networks, have been a significant turning point in ways individuals and companies interact. Various research has also revolved around public social networks, such as Twitter and Facebook. In most cases trying to understand what's happening in the network such predicting trends, and identifying natural phenomenon. Seeing the growth of public social networks several corporations have sought to build their own private networks to enable their staff to share knowledge, and expertise. Little research has been done in regards to the value private networks give to their stake holders. This is primarily due to the fact as their name implies, these networks are private, thus access to internal data is limited to a trusted few. This paper looks at a particular online private social network, and seeks to investigate the research possibilities made available, and how this can bring value to the organisation which runs the network. Notwithstanding the limitations of the network, this paper seeks to explore the connections graph between members of the network, as well as understanding the topics discussed within the network. The findings show that by visualising a social network one can assess the success or failure of their online networks. The Analysis conducted can also identify skill shortages within areas of the network, thus allowing corporations to take action and rectify any potential problems.peer-reviewe

Global Innovations in Measurement and Evaluation

We researched the latest developments in theory and practice in measurement and evaluation. And we found that new thinking, techniques, and technology are influencing and improving practice. This report highlights 8 developments that we think have the greatest potential to improve evaluation and programme design, and the careful collection and use of data. In it, we seek to inform and inspire—to celebrate what is possible, and encourage wider application of these ideas

The future of corporate reporting: a review article

Significant changes in the corporate external reporting environment have led to proposals for fundamental changes in corporate reporting practices. Recent influential reports by major organisations have suggested that a variety of new information types be reported, in particular forward-looking, non-financial and soft information. This paper presents a review and synthesis of these reports and provides a framework for classifying and describing suggested information types. The existence of academic antecedents for certain current proposals are identified and the ambiguous relationship between research and practice is explored. The implications for future academic research are discussed and a research agenda is introduced

Relationship between accounting benefits and ERP user satisfaction in the context of the fourth industrial revolution

The importance of corporate social responsibility is shaping investment decisions and entrepreneurial actions in diverse perspectives. The rapid growth of SMEs has tremendous impacts on the environment. Nonetheless, the economic emergence plan of Cameroon has prompted government support of SMEs through diverse projects. This saw economic growth increased to 3.8% and unemployment dropped to 4.3% caused by the expansion of private sector investments. The dilemma that necessitated this study is the response strategy of SMEs operators towards environmental sustainability. This study, thus seeks to examine the effects of entrepreneurial intentions and actions on environmental sustainability. The research is a conclusive case study design supported by the philosophical underpins of objectivism ontology and positivism epistemology. Data was sourced from four hundred (400) SMEs operators purposively sampled from the Centre and Littoral regions of Cameroon using structured questionnaire. Data was analysed using the Structural Equation Modelling technique with the aid of statistical packages including: SPSS 24 and AMOS 23. The study revealed that entrepreneurial action has weak positive statistical significant impacts on environmental sustainability; whereas entrepreneurial intention has strong positive statistical significant effects on environmental sustainability. Entrepreneurial intention comprised of self-efficacy and perceived control whereas, entrepreneurial actions involved entrepreneurial alertness and uncertainty. This study concludes that entrepreneurs in Cameroon have sustainable intentions to protect the environment but; the current actions taken are inadequate. This research recommends that entrepreneurs should enhance efforts toward attaining the state of genuine sustainabilit

Transforming failure into success through organisational learning: An analysis of a manufacturing information system

This paper describes the idiosyncracies of a case study company, through highlighting issues and problems experienced during their attempts to evaluate, implement and realise the holistic implications of a manufacturing information system. Although the Information System (IS) was operational for a period of time, it was eventually deemed a failure. The reason for this was that a range of human and organisational factors prevented the organisation from embracing the full impact of the system. The eventual success of their information system was realised through a bespoke implementation, based upon a traditional systems development lifecycle that indirectly addressed learning issues following the earlier failed deployment. The paper highlights key issues relating to business success and failure, and then contrasts them alongside the presented case study. In doing so, the authors conclude by proposing methods through which manufacturing information systems can be transformed for business success. This is described achievable through both a realisation in the positioning of the organisation relative to technology management, and the related mapping of human and technological constructs that support information systems related succes