PTRC Customer Assessment Survey and Best Practices

Assessment of customer activities in academic, public, and special libraries demonstrates their impact and value to library administrators and constituents. In turn, this assists in securing and maintaining advocacy and financial support. Although many formal and informal assessment best practices have evolved to measure the quantitative and qualitative impact of information literacy instruction, few if any best practices have been established to measure impact specific to Patent & Trademark Resource Center (PTRC) customers. This article reviews the results of a survey of PTRC Libraries and their customer assessment practices. Such analysis reveals best practices for other PTRCs to build upon and to improve their customer assessment of specialized research, instruction, and outreach related to Intellectual Property Information Literacy (IPIL) of patents and trademarks. Academic libraries utilize the Association of College and Research Libraries’ Framework for Information Literacy for Higher Education, more commonly known as the ACRL Framework. On the other hand, public libraries tend to evaluate patent and trademark patron satisfaction, rather than learning outcomes based upon the ACRL Framework. Certain public and academic libraries utilize Project Outcome for such assessment. In some instances, PTRC patrons turn to public libraries for computer literacy skills before they can search patent and trademark databases. Although focused through the lens of PTRCs, the results of this study are applicable to other types of library services dealing with IPIL, such as copyright and fair use, scholarly communications, open educational resources, business and entrepreneurship, STEM, digital humanities, makerspaces, and technology transfer library partnerships

Collaborative Academic Library Digital Collections Post- Cambridge University Press, HathiTrust and Google Decisions on Fair Use

Academic libraries face numerous stressors as they seek to meet the needs of their users through technological advances while adhering to copyright laws. This paper seeks to explore one specific proposal to balance these interests, the impact of recent decisions on its viability, and the copyright challenges that remain after these decisions

Piece by Piece Review of Digitize-and-Lend Projects Through the Lens of Copyright and Fair Use

Digitize-and-lend library projects can benefit societies in multiple ways, from providing information to people in remote areas, to reducing duplication of effort in digitization, to providing access to people with disabilities. Such projects contemplate not just digitizing library titles for regular patron use, but also allowing the digitized versions to be used for interlibrary loan (ILL), sharing within consortia, and replacing print copies at other libraries. Many of these functions are already supported within the analog world (e.g., ILL), and the digitize-and-lend concept is largely a logical outgrowth of technology, much like the transitioning from manual hand duplication of books to printing presses. The purpose of each function is to facilitate user access to information. Technology can amplify that access, but in doing so, libraries must also be careful not to upset the long established balance in copyright, where authors’ rights sit on the other side of the scale from public benefit. This article seeks to provide a primer on the various components in a digitize-and-lend project, explore the core copyright issues in each, and explain how these projects maintain the balance of copyright even as libraries take advantage of newer technologies

Information Outlook, September 2004

Volume 8, Issue 9https://scholarworks.sjsu.edu/sla_io_2004/1008/thumbnail.jp

Information Outlook, September 2004

Volume 8, Issue 9https://scholarworks.sjsu.edu/sla_io_2004/1008/thumbnail.jp

Information Outlook, September 2004

Volume 8, Issue 9https://scholarworks.sjsu.edu/sla_io_2004/1008/thumbnail.jp