18 research outputs found
Design and Implementation of The Credit Management System for Rural credit cooperative association of Guizhou
21世纪的科学技术高速发展,信息化更是疯狂地席卷着每一个行业,人们 的生活也越来越便利。开店办税一站式服务;医患看病住院再也不用像从前一样 排起长队;家长在家也能通过一张磁卡知道孩子所在位置。这都是世界向网络化、 自动化的迈进。就在本世纪上个年代,国内银行业务仍然是相对简单的时候,人 们去银行办理业务无不需要排起长队,这无疑影响了银行业务受理时长和降低了 服务态度,这也严重制约了银行业开拓新业务和其他重要发展。未来金融业的发 展方向必然是金融信息化,随着全球金融信息化的不断发展与改革,银行业务逐 渐自动化,银行服务质量得到大幅改善,大大提高了现代银行的竞争力。银行信 贷管理的规...The rapid development of science and technology of the 21st century, information technology is wildly across every industry, the life of people is becoming more and more convenient. Tax one-stop shop service; Medical doctor in the hospital no longer as before queued up; Parents in the home also can know children are located by a card. This is all the world to network, automation. At last s of ...学位:工程硕士院系专业:软件学院_工程硕士(软件工程)学号:X201323021
Study on the influence mechanism and level measurement of agricultural green development—A case study of China
Taking China as an example, this paper analyzes the impact mechanism of agricultural green development and constructs a measurement system of agricultural green development level. The system includes seven subsystems (ensuring food security, optimizing agricultural structure, improving market mechanism, innovation-driven development, building ecological civilization, inheriting traditional culture, and benefiting the people) and 55 measurement indicators. Empirical research was carried out using entropy method and gray correlation to measure the level of green development of China's agriculture, analyze its spatial distribution law, and divide it into three levels according to the development level, then analyze the regional characteristics of each grade. The research shows that the overall level of agricultural green development in China is relatively low, and the constraints are obvious. It is easy to ignore the value of agricultural green development, and the phenomenon of non-green development still exists. Therefore, we must attach great importance to the green development of agriculture, change agricultural production from the pursuit of quantity to the pursuit of quality in the past, formulate an effective path to promote the comprehensive level of agricultural green development in the whole ecological chain, and build a collaborative research institution and information monitoring platform for agricultural green development
Consumer experience and satisfaction of private health management service enterprises in China
The private health management service industry in China still has a long way to enjoy the
same maturity and success as the Chinese public healthcare enterprises. Carrying out research
about private health management service company in China has both theoretical and practical
values.
Through the methods of literature research, this thesis studies on the development,
characteristics and situation of private health management service industry in China, as well
as relevant literature review on health management. In China, most medical institutions
provide related health management services, among which the physical examination is the
most important item. Both strengths and weaknesses of public and private health management
service enterprises are summarized through SWOT analysis.
The research method of content analysis is brought into the study of consumer experience
and satisfaction about physical examination services in China. Taking Meinian Onehealth
Healthcare Holdings Co., Ltd. as an example, the main factors define customer experience
and determine their satisfaction and dissatisfaction is researched through content analysis of
online reviews from websites by ROST-CM software, and both the positive and negative
reviews are analyzed respectively from the aspects of word frequency and semantic network.
The main factors influencing customer satisfaction are divided into six themes: service,
technology, environment, price, procedure and consultation. In service, the service attitude of
doctors and staff is the most important factor for customers. In the theme of technology, the
advanced level of examination equipment and the professional level of medical staff, as
perceived performance, are more important factors affecting the consumer satisfaction. In the
theme of procedure, optimizing physical examination procedure and shortening waiting time
are important factors to improve customer satisfaction. In the theme of consultation,
strengthening health education and keeping track of customers' health situation are also
important factors to improve satisfaction.Based on the results of analysis, five effective marketing strategies in the health management industry is put forward, mainly including service quality strategy, brand strategy,
competing strategy, customer relationship strategy and price strategy.A fim de alcançar a maturidade e sucesso da saúde pública, ainda há um longo
caminho a percorrer pela indústria de serviços de gestão de saúde privados na China. Por isso,
existe valor teórico e prático para a realização de investigação em empresas privadas de
serviços de gestão de saúde na China.
Este trabalho introduz sistematicamente o desenvolvimento, as características e o
estado actual da indústria de serviços de gestão de saúde da China por meio de pesquisas
bibliográficas e darevisão de literatura sobre gestão de saúde. O trabalho compara as forças e
fraquezas das organizações de serviços de gestão de saúde privadas e públicas.
Neste trabalho, o método de pesquisa de análise de conteúdo é introduzido no
estudo da experiência e satisfação do consumidor com os serviços privados de gestão de
saúde na China. Como caso de estudo foi usado o Meinian Onehealth Healthcare Holdings
Co., Ltd. Com recurso ao software ROST-CM, foi efetuada a análise de conteúdo dos
comentários online, e identificados os principais factores que influenciaram a experiência do
cliente. A análise de elogios e críticas negativas foi realizada em termos de frequência de
palavras e rede semântica.
Os principais factores que afectam a satisfação de cliente são divididos em seis
temas: serviço, tecnologia, ambiente, preço, processo e literacia. Ao servir clientes, a atitude
de médicos e funcionários é particularmente importante para a satisfação de clientes. Em
termos de tecnologia, o equipamento de exame médico avançado e o nível profissional de
equipa médica são benefícios perceptíveis do exame médico e factores importantes de
satisfação de consumidor. O ambiente do centro de exames médicos não causa tanto impacto
como o serviço e a tecnologia. Em termos de preço, consumidores costumam usar "acessível"
ou "caro" para expressar sua avaliação subjectiva do número de itens e o valor de serviços
recebidos em um exame médico. Em termos de processo, optimizar o processo de exame
médico e reduzir o tempo das filas de espera são factores importantes para a satisfação deexame médico. Em termos de literacia, fortalecer a educação em saúde e acompanhar a saúde
de clientes também são factores importantes para a satisfação com o exame médico.
Tendo por base os resultados obtidos, são propostas cinco estratégias de marketing
eficazes adaptadas às empresas de serviços de gestão de saúde, designadamente estratégias de
promoção de serviços, estratégias de promoção de marca, estratégias de concorrência,
estratégias de relacionamento com clientes e estratégias de preço
The influence of patient absorptive capacity and perception of technology characteristics on patients' satisfaction with medical services in Guangzhou, China: an affordance theory based approach
Background: Based on the theory of Affordance, this thesis proposes two analytical
dimensions of Subjective Affordance (SA) and Behavioral Affordance (BA).The research
aims to explore the influence of patients’ Absorptive Capacity (AC) and Technology
Characteristics Perception (TCP) on their SA and BA of the WeChat client-side app in
community hospitals so as to further evaluate the SA and BA influence on patients’
satisfaction of medical service (PS).
Research subjects are patients who have used the community hospital WeChat client-side
information platform in 28 community health service centers in nine districts of Guangzhou in
the South of China. A questionnaire with 4 sections and 44 questions was designed and
distributed. The effective questionnaire data were checked for descriptive analysis and a path
model with 5 observed variables (AC,TCP, SA,BA,PS). was developed.
Results: 1. A total of 410 questionnaires was distributed, of which 400 have been
collected and 387 of them were valid and analyzed. 2. There is a significant difference among
variable scores of patients with different ages and educational background. 3. The group of
patients who use the information platform more actively have higher scores in the 5 variables.
4. TCP has a direct influence on PS while BA plays an intermediary role. It was found that the
mediation effect of SA is not valid. 5. AC has no direct or indirect influence on PS.
Conclusions: Age, educational background, and TCP (evaluation of the innovation
characteristics of technology) play an important role in the final implementation of
technology application behavior (BA), and the effective application of technology can indeed
improve satisfaction with the medical services (PS)Tendo por base a teoria da Affordance, esta tese analisa duas dimensões desta teoria: a
Affordance subjetiva (AS) e a Affordance comportamental (AC). A investigação tem por
objetivo estudar a influência da Capacidade de Absorção (CA) e da Percepção das
Características Tecnológicas (PCT) na AS e na AC dos pacientes estudados em relação à
utilização da aplicação Wechat como plataforma de informação e fornecimento de serviços
em Centros de Saúde, a fim de avaliar em que medida a AS e a AC influenciam a sua
satisfação com os serviços médicos (SP).
Os sujeitos do estudo são pacientes que utilizaram a aplicação WeChat na sua interação
com Centros de Saúde. Foi administrado um questionário contendo quatro partes e um total
de 44 questões em 28 destes centros localizados em 9 distritos da cidade de Cantão no sul da
China. Os dados foram depois analisados tendo sido concebido um modelo com base nas 5
variáveis observadas (AS, AC, CA, PCT e PS).
Resultados: 1. Dos 410 questionários distribuídos recolheram-se 400 dos quais 387
foram considerados válidos para análise; 2. Os resultados revelaram que existe uma diferença
significativa entre os pacientes de diferentes idades e diferente formação académica; 3. O
grupo de pacientes que mais utiliza a aplicação tem valores mais altos nas cinco variáveis
analisadas; 4. A PCT tem uma influência direta na SP enquanto que a CA desempenha um
papel mediador. Os resultados demonstraram ainda que o efeito moderador da AS não se
verifica; 5. A AC não tem qualquer influência direta ou indireta na SP.
Conclusões: A idade, a formação académica e a PCT (percepção das características
inovadoras da tecnologia) desempenham um papel importante na Affordance Comportamental
(AC) e a utilização efetiva da tecnologia pode contribuir para melhorar a satisfação dos
pacientes com os serviços médicos (SP)
Sustainability in design: now! Challenges and opportunities for design research, education and practice in the XXI century
Copyright @ 2010 Greenleaf PublicationsLeNS project funded by the Asia Link Programme, EuropeAid, European Commission
Determination of Time Dependent Stress Distribution on Potato Tubers at Mechanical Collision
This study focuses on determining internal stress progression and the realistic representation of time dependent deformation behaviour of potato tubers under a sample mechanical collision case. A reverse engineering approach, physical material tests and finite element method (FEM)-based explicit dynamics simulations were utilised to investigate the collision based deformation characteristics of the potato tubers. Useful numerical data and deformation visuals were obtained from the simulation results. The numerical results are presented in a format that can be used for the determination of bruise susceptibility magnitude on solid-like agricultural products. The modulus of elasticity was calculated from experimental data as 3.12 [MPa] and simulation results showed that the maximum equivalent stress was 1.40 [MPa] and 3.13 [MPa] on the impacting and impacted tubers respectively. These stress values indicate that bruising is likely on the tubers. This study contributes to further research on the usage of numerical-methods-based nonlinear explicit dynamics simulation techniques in complicated deformation and bruising investigations and industrial applications related to solid-like agricultural products
East Asia Today
East Asia attracts growing interest in the West. Th e region is the world’s
hotbed of economic growth, led by burgeoning China aided by more advanced
Asian economies investing heavily in manufacturing and trading networks
involving China. Western entrepreneurs clamor to join the China wave
Sustainable Freight Village Concepts for Agricultural Products Logistics - A Knowledge Management-oriented Study
Freight villages (FVs) are logistics phenomenon with broad economic, environmental, and social consequences. This research extends sustainability in the context of FVs to twofold meanings. This includes the sustainable development of FVs, and the sustainability contributions they created. China has showed a more recent but quicker story in developing FVs. Nevertheless, a number of problems and limits exist. Taking China as research background, this research consists of theoretical explorations, status quo analysis, and practical applications in agricultural products logistics (APL). This research proposes that knowledge management (KM) is the most desirable option to reach sustainable values of FVs. The status quo analysis examines the adaption of FVs to China s current logistics situation. It identifies several orientations for the next development step of FVs. To cope with the pervasive problems during FV planning stage, this research adopts sense-making KM approach to guide a systematic planning process including sense making, knowledge creation, and decision making. In order to achieve a high sustainability rating, this research uses KM cycle model to generate synergies among major stakeholders of FVs. Moreover, it proposes a roadmap for organizing KM process so as to build sustainability capability. Three key elements for the roadmap are identified: human ability, stakeholder engagement, and information system. This research focuses on the application of sustainable FV concepts for agricultural products logistics (APL). It deals with issues affecting city logistics and agricultural products (agri-products) supply in China. This can make best use of FV functions from a sustainability perspective. Agri-FV is proposed to bring professional logistics facilities and services, efficient distribution of agri-products, and information-based operations. An integrated APL system is structured consisting of farmers cooperatives, chain stores, and agri-FVs. In this system, agri-FV plays an important role in levering sustainability outcomes. Furthermore, KM approaches are applied to agri-FV project planning and operations, meanwhile considering the characteristics of agri-products and APL