THE EFFECTS OF NAVIGATION SUPPORT AND GROUP STRUCTURE ON COLLABORATIVE ONLINE SHOPPING PERFORMANCE

Master'sMASTER OF SCIENC

Psychological elements explaining the consumer's adoption and use of a website recommendation system: A theoretical framework proposal

The purpose of this paper is to understand, with an emphasis on the psychological perspective of the research problem, the consumer's adoption and use of a certain web site recommendation system as well as the main psychological outcomes involved. The approach takes the form of theoretical modelling. Findings: A conceptual model is proposed and discussed. A total of 20 research propositions are theoretically analyzed and justified. Research limitations/implications: The theoretical discussion developed here is not empirically validated. This represents an opportunity for future research. Practical implications: The ideas extracted from the discussion of the conceptual model should be a help for recommendation systems designers and web site managers, so that they may be more aware, when working with such systems, of the psychological process consumers undergo when interacting with them. In this regard, numerous practical reflections and suggestions are presented

Enhancing Shared Understanding in Collaborative Online Shopping

This study explores the emerging phenomenon of collaborative online shopping by comparing three navigation support designs: separate navigation with location cue, split screen navigation, and tightly-bonded shared navigation. The impacts of the three navigation support designs on collaborative customers’ actual and perceived shared understanding were investigated in a laboratory experiment. The moderating effect of shopping group structure was also examined. The experimental results show that (1) split screen navigation leads to more actual shared understanding than separate navigation with location cue; (2) tightly-bonded shared navigation leads to less perceived shared understanding than split screen navigation; (3) in terms of actual shared understanding, the superiority of split screen navigation over tightly-bonded shared navigation is less prominent for customers in co-buyers structure than for those in buyer/advisor structure. The results also indicate that perceived shared understanding influences the perceived decision quality, which further affects customers’ intentions to revisit the online store

Design Principals of Social Navigation

8th Delos Workshop on "User Interfaces for Digital Libraries" (on 21 October it will be held in conjuction with the 4th ERCIM Workshop on "User Interfaces for All"), SICS, Kista, Sweden, 21-23 October 1998PERSON

The Role of Product Recommendation Agents in Collaborative Online Shopping

Over the last decade, a wealth of research has examined the potential benefits of product recommendation agents (PRAs) for improving outcomes for e-commerce consumers and vendors. To date, however, this research has largely overlooked the fundamentally social nature of shopping. In particular, people often shop collaboratively (together) and for hedonic reasons (for enjoyment), but researchers have focused almost exclusively on isolated individuals using a PRA for utilitarian reasons. This study aims to extend past research by examining the effect of PRAs on both utilitarian and hedonic value in the context of collaborative online shopping (COS). Because communication is an inherent part of any collaborative activity, our model examines both the indirect effect of PRA use on shopping value through its effect on communication among shoppers, and the direct effect of PRA use on shopping value. We propose a moderated mediation model that predicts that: task-oriented communication (TOC) positively affects utilitarian shopping value, and social-emotional communication (SEC) positively affects hedonic shopping value; (2) PRA use reduces the amount of SECs, (3) PRA use reduces the importance of TOC; and (4) PRA use directly increases utilitarian value and directly reduces hedonic value. We describe an experiment where we are planning to test the proposed model, and its intended contributions for theory and practice

GeoNotes: A Location-based Information System for Public Spaces

The basic idea behind location-based information systems is to connect information pieces to positions in outdoor or indoor space. Through position technologies such as Global Positioning System (GPS), GSM positioning, Wireless LAN positioning o

Urban management revolution: intelligent management systems for ubiquitous cities

A successful urban management support system requires an integrated approach. This integration includes bringing together economic, socio-cultural and urban development with a well orchestrated transparent and open decision making mechanism. The paper emphasises the importance of integrated urban management to better tackle the climate change, and to achieve sustainable urban development and sound urban growth management. This paper introduces recent approaches on urban management systems, such as intelligent urban management systems, that are suitable for ubiquitous cities. The paper discusses the essential role of online collaborative decision making in urban and infrastructure planning, development and management, and advocates transparent, fully democratic and participatory mechanisms for an effective urban management system that is particularly suitable for ubiquitous cities. This paper also sheds light on some of the unclear processes of urban management of ubiquitous cities and online collaborative decision making, and reveals the key benefits of integrated and participatory mechanisms in successfully constructing sustainable ubiquitous cities

Overcoming barriers and increasing independence: service robots for elderly and disabled people

This paper discusses the potential for service robots to overcome barriers and increase independence of elderly and disabled people. It includes a brief overview of the existing uses of service robots by disabled and elderly people and advances in technology which will make new uses possible and provides suggestions for some of these new applications. The paper also considers the design and other conditions to be met for user acceptance. It also discusses the complementarity of assistive service robots and personal assistance and considers the types of applications and users for which service robots are and are not suitable