1,081 research outputs found

    Business process modelling and visualisation to support e-government decision making: Business/IS alignment

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    © 2017 Springer-Verlag. The final publication is available at Springer via https://doi.org/10.1007/978-3-319-57487-5_4.Alignment between business and information systems plays a vital role in the formation of dependent relationships between different departments in a government organization and the process of alignment can be improved by developing an information system (IS) according to the stakeholders’ expectations. However, establishing strong alignment in the context of the eGovernment environment can be difficult. It is widely accepted that business processes in the government environment plays a pivotal role in capturing the details of IS requirements. This paper presents a method of business process modelling through UML which can help to visualise and capture the IS requirements for the system development. A series of UML models have been developed and discussed. A case study on patient visits to a healthcare clinic in the context of eGovernment has been used to validate the models

    Collaborative Solution Architecture for Developing a National Interoperability Framework in Romania

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    Interoperability framework is a set of standards and guidelines that describe how organizations have established or will establish to interact. The framework is not static, but one that adapts to the change of standards, administrative requirements and technology. It can be adapted to the socio - economic, political, cultural, linguistic, historical and geographical purposes and to a specific context or situation. The article aims to clarify the essential concepts necessary for outlining Romanian national interoperability framework and to propose collaborative solution architecture for its development, updating and maintaining.Interoperability Framework, National Interoperability Framework, European Interoperability Strategy, Collaborative Solution Architecture

    Measuring for Knowledge: A Data-Driven Research Approach for eGovernment

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    As ICT provide a lot of possibilities, high expectancies exist towards the electronic public service provision. All governments are increasingly establishing their e-strategies. However, eGovernment still faces many challenges as it continues to develop. The current status of electronic services delivery opens up a lot of questions, both for practitioners and researchers. Therefore, further progress of eGovernment needs a profound knowledge base. eGovernment policy has focused several years on bringing online public services and on benchmarking their availability and sophistication. Simultaneously, eGovernment measurement and monitoring activities are often based on the so-called supply-side benchmarking. Although this is important knowledge, it is under criticism because it lacks a user-centric viewpoint of eGovernment development. This article presents and discusses a bottom-up and data-driven approach about how research can help to manage (user-centric) eGovernment strategies. Based on statistical testing (techniques of structural equation modeling, SEM) of large-scale sample data from the Belgian government, the authors have investigated which relations do exist between contextual variables and the availability and/or satisfaction of electronic public services. By doing this, this manuscript presents an illustration of a data-driven approach in eGovernment monitoring and it explains how this can support and enrich the management and evaluation of eGovernment policy

    Approach of Electronic Government to Closing the Gap between Public and Citizens

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    Electronic government uses ICT to improve public activities, bringing also greater organizational efficiency and effectiveness. The aim of this research is to study electronic government in Thailand to move towards success. The questionnaire obtained information on the current status of electronic government in Thailand which intendeds to investigate factors relating to information technology by interviewing state employees in National Electronics and Computer Technology Center: NECTEC. The results reveal 6 conclusion based upon the following area of study; 1) Investment: budget allocations for the integration of ICT in the public sector by considering the national strategic plan and the ASEAN community strategies, to increase the competitiveness and investigate in infrastructure and logistics. 2) Officialsñ€ℱ knowledge and understanding: involving the full cooperation from government agencies workshops on the development of information systems for public sector officials to allow implementation of the projects to restructure more efficiently the form of electronic government. 3) Citizensñ€ℱ understanding: which investigated the public sectors acceptance of public participation and people-centered government services? There are wide gaps between those used in municipal and non-municipal area. 4) Networking: the form of networking through a collaborative network of TOT and CAT in the core layer, which makes the network redundancy and high availability. 5) Promoting: using website to promote activities and disseminate knowledge about technology in electronics and computer project or training. and 6) Policies: the manner the Ministry of Information and Communication Technology, allocates resources in their expansion of telecommunications infrastructure and communication channels and the way they encourage full access to ICT that will lead to close the gap

    Semantic Press

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    In this paper Semantic Press, a tool for the automatic press review, is introduced. It is based on Text Mining technologies and is tailored to meet the needs of the eGovernment and eParticipation communities. First, a general description of the application demands emerging from the eParticipation and eGovernment sectors is offered. Then, an introduction to the framework of the automatic analysis and classification of newspaper content is provided, together with a description of the technologies underlying it

    What do we know from the literature on public e-services?.

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    Public e-services are a broad and growing research field in which scholars and practitioners from different domains are involved. However, the increasing attention devoted to public e-services only partially captures the extreme variety of aspects and implications of the diffusion of information and communication technologies at all levels of public administrations. The paper aims to develop a meta-analysis of the literature on the delivery, diffusion, adoption and impact of public e-services and examines current research trends in terms of differences in methodologies, approaches and key indicators across five service platforms: eGovernment, eEducation, eHealth, Infomobility and eProcurement. We examined 751 articles appeared in 2000-2010 in the top international academic journals listed in the Social Science Citation Index (SSCI) of the Institute for Scientific Information (ISI), as classified in the following fields: Communication, Economics, Education, Environmental Studies, Geography, Health Policy & Services, Information Science & Library Science, Law, Management, Planning & Development, Public Administration, Transportation and Urban Studies. We highlight a significant heterogeneity in scientific production across service domains, countries covered by empirical analyses, indicators used, and affiliation of authors. We also show an increasing diffusion of quantitative methods applied to different research fields which still appears to be constrained by data limitations. The overall picture emerging from the analysis is one characterized by largely unexplored service domains as well as scarcely analyzed issues both across and within individual service platforms (e.g. front vs. back office issues). Thus many research opportunities seem to emerge and need to be exploited from different disciplinary perspectives in this field of analysis.eGovernment, eEducation, eHealth, Infomobility, eProcurement, Bibliometrics, Metaanalysis, Innovation in services, Public e-services

    Metadata interoperability in public sector information

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    Over recent years, there has been a worldwide growing need for interoperability among the systems that manage and reuse Public Sector Information. This paper explores the documentation needs for Public Sector Information and focuses on metadata interoperability issues. The research work studies a variety of public sector information metadata standards and guidelines internationally accepted and presents two methodologies to obtain interoperability: The first develops an Application Profile, while the second is based on the semantic integration approach and results in the creation of an ontology. The outcomes of the two approaches are compared under the prism of their scope and usage in terms of interoperability during the metadata integration process

    e-Participation in Austria: Trends and Public Policies

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    The paper is a first step to assess the status of e-participation within the political system in Austria. It takes a top-down perspective focusing on the policy framework related to citizensÂŽ rights in the digital environment, the role of public participation and public policies on e-participation in Austria. The analysis of the development of e-participation in Austria as well as of social and political trends regarding civic participation in general and its electronic embedding, show a remarkable recent increase of e-participation projects and related initiatives. The paper identifies main institutional actors actively dealing with or promoting e-participation and reviews government initiatives as well as relevant policy documents specifically addressing and relating to e-participation or e-democracy. Finally, it takes a look at the state of the evaluation of e-participation. A major conclusion is that e-participation has become a subject of public policies in Austria; however, the recent upswing of supportive initiatives for public participation and e-participation goes together with ambivalent attitudes among politicians and administration towards e-participation.e-participation, e-democracy, citizensÂŽ rights, institutional actors, public policies, government initiatives, evaluation

    Measuring the Public Value of e-Government: Trust in Measurement Processes or Processes of Building Trust?

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    In the recent past several authors have addressed the issue of the 'e\u2010Government paradox' which is exemplified by the contrast between the level of investments made on deploying ICT\u2010enabled services and the little impact produced and/or demonstrated so far. To this regard, in most maturing countries, main barriers hindering the adoption of e\u2010 Government services are those related to the lack of both a structured policy measurement process and an effective stakeholders' engagement. In particular, critical success factor for e\u2010Government adoption seems to be a transparent and trustworthy policy decision\u2010making process and its key prerequisite is the definition and implementation of a well organized and fully participatory measurement framework, enhancing stakeholder trust in policy decision. Starting from these findings, the paper explores the existing relationship between measurement and trust on e\u2010Government decision\u2010 making processes, discussing which could be the possible trade\u2010off between high quality measurement of public e\u2010services and the high level of trust in policy decisions for their adoption and long term sustainability. The methodological approach underpinning the analysis is based upon a critical review of main e\u2010Government measurement frameworks, selected according to their effective capability to support policy decision\u2010making in implementing e\u2010Government strategies as well as their expected value to reinforce 'trust' with citizens and stakeholders.. As a result of the analysis a new measurement model capable of measuring the public value of e\u2010Government services is proposed. The model has been tested in a real context of usage for the measurement of the Telematics and Informatics Policies Implementation Plan (PiTER) of the Emilia\u2010Romagna Region in Italy in the period 2011\u20102013. The paper therefore discusses the main findings emerged from the concrete application of the proposed model in light of the feedback received from the public administration and the stakeholders participating to the measurement process. It then outlines its conditions of applicability in other policy contexts as well as new possible research directions
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