Examining the Influence of Job Satisfaction on Individual Innovation and Its Components: Considering the Moderating Role of Technostress

Background: Employee innovation is a crucial aspect of organizations in the current era. Therefore, studying the factors influencing individual innovation is vital and unavoidable. Undoubtedly, job satisfaction is a significant variable in management sciences. Nowadays, all organizations are interconnected with technology. Objective: This research explores the relationship between job satisfaction and individual innovation, including its components, and the moderating role of technostress. Research Method: This study, in terms of purpose, is applied, and in terms of data collection method, it is a descriptive survey. Data collection tools included the Technostress Inventory by Tarafdar and colleagues (2007), Janssen's Individual Innovation Questionnaire (2000), and the Job Satisfaction Survey (JSS) by Spector (1994). The validity and reliability of these questionnaires were confirmed. The sample size for this study was 215, and data analysis was performed using SPSS and SMART-PLS software. Findings: Job satisfaction has a significant and positive relationship with individual innovation, idea generation, idea promotion, and idea implementation. Technostress moderates the relationship between job satisfaction and individual innovation, as well as idea generation and idea promotion. However, technostress does not play a moderating role in the relationship between job satisfaction and idea implementation. Conclusion: Based on the obtained results, organizations should take necessary measures to increase job satisfaction and reduce technostress among their employees.Comment: 13 pages, 2 figures, 4 table

Does the end justify the means? The role of organizational communication among work‐from‐home employees during the covid‐19 pandemic

During the first months of 2020, the world, and Italy at an early stage, went through the Covid‐19 emergency that had a great impact on individual and collective health, but also on working processes. The mandatory remote working and the constant use of technology for employees raised different implications related to technostress and psycho‐physical disorders. This study aimed to detect, in such a period of crisis and changes, the role of organizational communication considering the mediating role of both technostress and self‐efficacy, with psycho‐physical disorders as outcome. The research involved 530 workers working from home. A Structural Equations Model was estimated, revealing that organizational communication is positively associated with self‐efficacy and negatively with technostress and psycho‐physical disorders. As mediators, technostress is positively associated with psycho‐physical disorders, whereas self‐efficacy is negatively associated. As regards mediated effects, results showed negative associations between organizational communication and psycho‐physical disorders through both technostress and self‐efficacy. This study highlighted the potential protective role of organizational communication that could buffer the effect of technostress and enhance a personal resource, self‐efficacy, which is functional to the reduction of psycho‐physical disorders. This study contributed to literature underlying the role of communication in the current crisis and consequent reorganization of the working processes

Navigating the digitalization of individuals as employees, customers, and themselves

Digitalization has long since entered and transformed our professional lives, our interaction with companies, and our private lives. With the progress in digitalization in general and of individuals in particular, both opportunities and challenges arise. Digitalization represents a double-edged sword, with its vast potential on the one end and a number of risks and detrimental effects for individuals, such as technostress, on the other. Individuals need to navigate the opportunities provided by digitalization, as well as its risks, in all areas of their lives. Addressing digitalization in a way that is in the best interest of individuals requires a thorough understanding of developments, challenges, and possible interventions and solutions. Matt et al. (2019) propose a framework for studying the digitalization of individuals, which represents a holistic approach to structure, classify, and position research along different roles of individuals from a comprehensive set of research angles. By applying this framework as a guiding structure, this dissertation aims to advance knowledge for an improved, safer, and more deliberate navigation of digitalization for individuals in their roles as employees, customers, and themselves from the research angles design, behavior, and consequences. While building on and integrating qualitative research methods such as literature analysis and expert interviews, this dissertation mainly relies on the collection of empirical data and their quantitative analysis. This comprises several small- and large-scale surveys and field experiments, as well as analytical methods such as structural equation modeling, regression analysis, and cluster analysis. Chapter 2 of this dissertation discusses the digitalization of individuals in their role as employees. Chapter 2.1 covers workplace design in terms of equipment with digital workplace technologies (DWTs) and the user behavior of employees. It determines which DWTs exist and are used by individual employees in a comprehensive and structured fashion. Contributing to a deeper understanding of workplace digitalization, chapter 2.1 also demonstrates and elaborates how this overview of DWTs represents a basis for individualized digital work design as well as adequate interventions. Chapter 2.2 deals with the consequences of DWT user behavior. It focuses on the relationship between workplace digitalization, the negative consequence technostress, and possible countermeasures termed technostress inhibitors. By enabling a more detailed understanding of the underlying mechanisms as well as evaluating the effects of countermeasures, chapter 2.2 discusses the overall finding that workplace digitalization increases technostress. The dynamics of its different components and technostress inhibitors, however, require individual consideration at a more detailed level, as the interrelationships are not consistently intuitive. In chapter 3, the focus changes to individuals in their role as customers. As a response to increasing data collection by companies as well as increasing data privacy concerns of customers, chapter 3.1 focuses on the identification of a comprehensive list of data privacy measures that address these concerns. Furthermore, it is identified that the implementation of some of these measures would lead to increased customer satisfaction, demonstrating that there is an upside to data privacy for companies and that mutually beneficial outcomes for both involved parties are conceivable. Chapter 3.2 analyzes whether and how digital nudging can be applied to influence customers online shopping behavior towards the selection of more environmentally sustainable products in online supermarkets and how this influence differs with respect to individual customer characteristics. It determines the digital nudging element default rules to be generally effective and simplification to be effective among environmentally conscious customers. On a macro level, the findings contribute to a safer environment in which individuals live their lives, while at the individual level, they foster decision-making quality and health. Chapter 4 highlights the digitalization of individuals themselves. Chapter 4.1 deals with the design of a habit-tracking app that offers users autonomy in their goal-directed behavior. It is found that the provision of autonomy enhances well-being. Its exercise improves performance, which in turn positively affects well-being. Chapter 4.1 thus contributes insights into how digital technologies can foster the flourishing of users. As a summary, this dissertation aims to provide research and practice with contributions to a deeper understanding of how individuals as employees, customers, and themselves can successfully navigate digitalization.Die Digitalisierung und durch sie verursachte Veränderungen haben längst in unserem Berufsleben, unserer Interaktion mit Unternehmen und unserem Privatleben Einzug erhalten. Mit der fortschreitenden Digitalisierung im Allgemeinen und der fortschreitenden Digitalisierung von Individuen im Speziellen ergeben sich sowohl Chancen als auch Herausforderungen. Die Digitalisierung stellt ein zweischneidiges Schwert dar. Den enormen Potenzialen stehen eine Reihe von Risiken und negativen Auswirkungen für Individuen wie z.B. Technostress gegenüber. Individuen müssen sich in allen Lebensbereichen in einem Spannungsfeld der Digitalisierung zurechtfinden, welches am einen Ende vielfältige Chancen für Weiterentwicklung und Selbstverwirklichung bereithält, aber am anderen Ende auch zahlreiche Fallstricke und Risiken birgt. Mit der Digitalisierung auf eine Art und Weise umzugehen, die im besten Interesse von Individuen liegt, erfordert ein gründliches Verständnis der Entwicklungen und Herausforderungen sowie möglicher Interventionen und Lösungen. Matt et al. (2019) schlagen ein Framework für die Untersuchung der Digitalisierung von Individuen vor, das einen ganzheitlichen Ansatz zur Strukturierung, Klassifizierung und Positionierung von Forschung entlang verschiedener Rollen von Individuen und unterschiedlicher Forschungsperspektiven darstellt. Unter Anwendung dieses Frameworks als Leitstruktur zielt diese Dissertation darauf ab, aus den Forschungsperspektiven Design, Verhalten und Konsequenzen Wissen zu schaffen und zu erweitern, wie Individuen in ihren Rollen als Arbeitnehmer:innen, Kund:innen und im privaten Kontext die Digitalisierung besser, sicherer und bewusster meistern können. Aufbauend auf und unter Einbeziehung von qualitativen Forschungsmethoden wie Literaturanalyse und Experteninterviews stützt sich diese Dissertation vor allem auf die Erhebung empirischer Daten und deren quantitative Auswertung. Dies umfasst mehrere kleiner und größer angelegte Umfragen und Feldexperimente sowie analytische Methoden wie Strukturgleichungsmodelle, Regressions- und Clusteranalysen. Kapitel 2 der Dissertation befasst sich mit der Digitalisierung von Individuen in ihrer Rolle als Arbeitnehmer:innen. Kapitel 2.1 beschäftigt sich mit der Gestaltung von Arbeitsplätzen hinsichtlich der Ausstattung mit digitalen Technologien und des Verhaltens von Arbeitnehmer:innen bei deren Nutzung. Zum anderen arbeitet Kapitel 2.1 heraus, inwiefern dieser Überblick der digitalen Technologien eine Grundlage für die individualisierte Gestaltung digitaler Arbeit sowie für adäquate Interventionen darstellt. Kapitel 2.2 beschäftigt sich mit den Konsequenzen des Nutzungsverhaltens dieser digitalen Technologien. Im Mittelpunkt steht dabei der Zusammenhang zwischen der Digitalisierung von Arbeitsplätzen, der negativen Konsequenz Technostress und möglichen Gegenmaßnahmen, den sogenannten Technostress-Inhibitoren. Kapitel 2.2 ermöglicht ein detaillierteres Verständnis der zugrunde liegenden Mechanismen und bewertet die Wirksamkeit von Gegenmaßnahmen. In Kapitel 3 liegt der Fokus auf Individuen in ihrer Rolle als Kund:innen. Als Reaktion auf zunehmende Datenerfassung seitens Unternehmen und wachsende Datenschutzbedenken seitens Kund:innen konzentriert sich Kapitel 3.1 auf die Identifizierung einer umfassenden Liste von Datenschutzmaßnahmen, die diese Bedenken adressieren. Darüber hinaus wird festgestellt, dass die Umsetzung einiger dieser Maßnahmen zu einer höheren Kundenzufriedenheit führen würde. In Kapitel 3.2 wird analysiert, ob und wie digitales Nudging eingesetzt werden kann, um das Online-Einkaufsverhalten von Kund:innen in Richtung der Auswahl umweltfreundlicherer nachhaltiger Produkte in Online-Supermärkten zu beeinflussen und wie sich dieser Einfluss in Bezug auf einzelne Kundenmerkmale unterscheidet. Kapitel 4 beleuchtet die Digitalisierung von Individuen im privaten Kontext. Kapitel 4.1 befasst sich mit der Entwicklung einer App zum Festhalten und zur Verfolgung von Gewohnheiten, die ihren Nutzer:innen Autonomie in Bezug auf ihr zielgerichtetes Verhalten bietet. Es wird festgestellt, dass die Bereitstellung von Autonomie das Wohlbefinden der Nutzer:innen steigert. Die Ausübung von Autonomie verbessert die Leistung bei der Zielerreichung. Zusammenfassend stellt diese Dissertation für Forschung und Praxis Beiträge bereit, die zu einem tieferen Verständnis eines erfolgreichen Umgangs von Individuen als Arbeitnehmer:innen, Kund:innen und Individuen im privaten Kontext mit der Digitalisierung führen sollen

Organizational Support and Work Engagement Factor for the Implementation of Mh02 Technology with the Delone Mclean Model

In the implementation of a system, if the organization provides support to employees for their tasks, the employees will enjoy their work and improve performance through the use of the new system. In addition, when employees feel the same connection with their job or workplace. In mining activities, operators have the potential for high levels of fatigue because production activities are carried out 24 hours and are divided into 2 shifts. In anticipation of accidents caused by fatigue, PT Pamapersada Nusantara is currently developing technology in the unit cabin that can detect indications of operator fatigue when operating the unit. The technology in question is DMS/MH02 (Driving Monitoring System / Mata Hati 2). This research proposes to examine the role of  organizational support ,work engagement between and MH02 technology in coal mining use Delone & Mclean model. The quantitative research technique is referred to as the research method. The target of this research is PT. Pamapersada Nusantara, and the research sample, which consists of 279 respondents, refers to the structural equational modelling model. From the results of the research that has been carried out, it turns out that DMS/MH02 for user satisfaction, net benefit, use from user perceptions expressed agreement regarding usability, satisfaction and usefulness for the average value of usability (DMS/MH02 use) at 3.6 while for usefulness ( net benefit) with an average of 4 and for user satisfaction it has the lowest average value, namely 3.27.For the role of organizational support in the implementation of DMS/MH02, it is proven to have a positive influence on DMS/MH02 use. The study found that there was a statistically significant effect of technical and organizational variables in management information system applications. This study led to the need to involve employees and users in the planning process for developing the information/technology system