Peningkatan Proses Bisnis PT. Sambada Gatya Praya Dengan Metode Model-Based and Integrated Process Improvement (MIPI)

The global market developments is very fast that make a business need to adapt to keep competing. Business process was a vital component on the business if the business want to keep competing and developing. Business process must be keep developing with the proper and suitable methods. This study aims to analyze process improvement on PT. Sambada with Model-Based and Integrated Process Improvement method (MIPI). MIPI methods have 7 step, there are understand the business needs, understand the process, model and analyze process, redesign process, implement new process, asses new process, and review new process. The method was done until the fourth step, which is the redesign process step. On the first step, scanning was performed on the current condition of the company. The current condition of the company is depicted by the vision and mission of the company, the organization structure, market share, and complaints or mistakes data from consumers. On the second step, all current business process of the company is modeled. On the third step, all process were validated with all of the person in charge with the process. After that, the process is analyzed by value added analysis tool. Last, prosess improvement team was assembled to take charge with redesigned the new process which already improved. Pareto and Fishbone diagram were used to analyze and determined the focus of the problem being solved. The result of the study gives a new process that already fixed by applying the result from the analysis in accordance to MIPI method. Keywords: business process, fishbone, improvement, pareto, MIP

A Critical Evaluation and Framework of Business Process Improvement Methods

The redesign of business processes has a huge potential in terms of reducing costs and throughput times, as well as improving customer satisfaction. Despite rapid developments in the business process management discipline during the last decade, a comprehensive overview of the options to methodologically support a team to move from as-is process insights to to-be process alternatives is lacking. As such, no safeguard exists that a systematic exploration of the full range of redesign possibilities takes place by practitioners. Consequently, many attractive redesign possibilities remain unidentified and the improvement potential of redesign initiatives is not fulfilled. This systematic literature review establishes a comprehensive methodological framework, which serves as a catalog for process improvement use cases. The framework contains an overview of all the method options regarding the generation of process improvement ideas. This is established by identifying six key methodological decision areas, e.g. the human actors who can be invited to generate these ideas or the information that can be collected prior to this act. This framework enables practitioners to compose a well-considered method to generate process improvement ideas themselves. Based on a critical evaluation of the framework, the authors also offer recommendations that support academic researchers in grounding and improving methods for generating process improvement ideas. Next to the framework and its critical evaluation, this review investigates the research procedures of the studies that were used to create the framework. Related to this investigation, academic researchers can find additional guidance regarding procedures for building and evaluating new methods

Achieving a New Standard in Primary Care for Low-Income Populations -- Case Studies of Redesign and Change Through a Learning Collaborative

Describes four case studies that focus on improving patient care delivery systems through learning collaboratives that were undertaken by New York City's nonprofit Primary Care Development Corporation

Business process modelling to improve incident management process

Business process management (BPM) is an approach focused on the continuous improvement of business processes, providing for this a collection of best practices. These best practices enable the redesign of business processes to meet the desired performance. IT service management (ITSM) defines the management of IT operations as a service. There are several ITSM frameworks available, consisting in best practices that propose standardizing these pro- cesses for the respective operations. By adopting these frameworks, organisations can align IT with their business objectives. Therefore, the objective of this research is to understand how BPM can be used to improve of ITSM processes. An exploratory case study in a multinational company based in Lisbon, Portugal, is conducted for the improvement of the time performance of an inci- dent management process. Data were gained through documentation, archival records, interviews and focus groups with a team involved in IT support service. So far, the as-is process was elicited, and respective incongruences clarified. During the next months the authors intend to identify the main problems and simulate the appropriate BPM heuristics to understand the impact in the busi- ness organisation.info:eu-repo/semantics/acceptedVersio

Explaining the effectiveness of performance-based logistics: a quantitative examination

The article of record as published may be located at http://dx.doi.org/10.1108/09574091111181354Purpose – Performance-based logistics (PBL) strategies are providing governments and for-profit organizations with a contractual mechanism that reduces the life cycle costs of their systems. PBL accomplishes this by establishing contracts that focus on the delivery of performance not parts. PBL establishes a metric based governance structure where suppliers make more profit when they invest in logistics process improvements, or system redesign, that reduces total cost of ownership. While work has been done to outline an overall PBL theoretical framework, the underlying theory explaining the enablers that lead to organizational and team-level, team-goal alignment associated with the PBL governance structure requires testing. The purpose of this paper is to quantitatively test previously posited relationships between enablers of PBL and PBL effectiveness. An additional objective is to explore any differences in PBL effectiveness between different business sectors.This material is based upon work supported by the Naval Postgraduate School Acquisition Research Program under Grant No. N00244-10-1-0074

An agile business process and practice meta-model

Business Process Management (BPM) encompasses the discovery, modelling, monitoring, analysis and improvement of business processes. Limitations of traditional BPM approaches in addressing changes in business requirements have resulted in a number of agile BPM approaches that seek to accelerate the redesign of business process models. Meta-models are a key BPM feature that reduce the ambiguity of business process models. This paper describes a meta-model supporting the agile version of the Business Process and Practice Alignment Methodology (BPPAM) for business process improvement, which captures process information from actual work practices. The ability of the meta-model to achieve business process agility is discussed and compared with other agile meta-models, based on definitions of business process flexibility and agility found in the literature. (C) 2017 The Authors. Published by Elsevier B.V

Schools Can't Wait: Accelerating the Redesign of University Principal Preparation Programs

Reviews recent efforts by 22 universities to provide higher quality training programs for school leaders. Includes examples of effective redesign practices and outlines an action plan for implementing successful educational leadership initiatives

Improving access to health services – Challenges in Lean application

Purpose: Healthcare organisations face significant productivity pressures and are undergoing major service transformation. This paper serves to disseminate findings from a Lean healthcare project using a NHS Single Point of Access environment as the case study. It demonstrates the relevance and extent that Lean can be applied to this type of healthcare service setting. Design/methodology/approach: Action research was applied and Lean tools used to establish current state processes, identify wastes and develop service improvement opportunities based upon defined customer values. Findings: The quality of referral information was found to be the root cause of a number of process wastes and causes of failure for the service. Understanding the relationship and the nature of interaction between the service‟s customer/supplier led to more effective and sustainable service improvement opportunities and the co-creation of value. It was also recognised that not all the Lean principles could be applied to this type of healthcare setting. Practical implications: The study is useful to organisations using Lean to undertake service improvement activities. The paper outlines how extending the value stream beyond the organisation to include suppliers can lead to improved co-production and generation of service value. Originality/value: The study contributes to service productivity research by demonstrating the relevance and limitations of Lean application in a new healthcare service setting. The case study demonstrates the practical challenges of implementing Lean in reciprocal service design models and adds validity to existing contextual models

Applications of lean thinking: a briefing document

This report has been put together by the Health and Care Infrastructure Research and Innovation Centre (HaCIRIC) at the University of Salford for the Department of Health. The need for the report grew out of two main simple questions, o Is Lean applicable in sectors other than manufacturing? o Can the service delivery sector learn from the success of lean in manufacturing and realise the benefits of its implementation?The aim of the report is to list together examples of lean thinking as it is evidenced in the public and private service sector. Following a review of various sources a catalogue of evidence is put together in an organised manner which demonstrates that Lean principles and techniques, when applied rigorously and throughout an entire organization/unit, they can have a positive impact on productivity, cost, quality, and timely delivery of services

"We think that’s the future": curriculum reform initiatives in higher education

This research report, considering curriculum reform initiatives in higher education, explores the nature of whole institutional curriculum reform undertaken by universities in the UK, and beyond, in response to the globalised world and global economy of the 21st Century. The key questions addressed in the report considered: What self-scrutiny, strategies, planning and processes do universities who have successfully reformed the curriculum undertake? How do these universities measure and evaluate the impact of whole curriculum reform in relation to learning and teaching and the student experience? Eighteen universities expressed interest in the research and provided details of their reforms. Each university judged their reforms as successful against their own expectations. An initial in-depth interview took place with ten of these universities and follow-up case study research took place at three universities: Kingston University, London; Curtin University, Perth, Australia and the Royal Conservatoire of Scotland. The thematic analysis focusses on higher educational leadership, the process and evaluation of curriculum reform initiatives and explores staff and student engagement with curriculum change in higher education. The research concludes that these initiatives can lead to a realignment of the curriculum with a clearly articulated mission for the individual universities taking part in such activities