A Survey of Document Grounded Dialogue Systems (DGDS)

Dialogue system (DS) attracts great attention from industry and academia because of its wide application prospects. Researchers usually divide the DS according to the function. However, many conversations require the DS to switch between different functions. For example, movie discussion can change from chit-chat to QA, the conversational recommendation can transform from chit-chat to recommendation, etc. Therefore, classification according to functions may not be enough to help us appreciate the current development trend. We classify the DS based on background knowledge. Specifically, study the latest DS based on the unstructured document(s). We define Document Grounded Dialogue System (DGDS) as the DS that the dialogues are centering on the given document(s). The DGDS can be used in scenarios such as talking over merchandise against product Manual, commenting on news reports, etc. We believe that extracting unstructured document(s) information is the future trend of the DS because a great amount of human knowledge lies in these document(s). The research of the DGDS not only possesses a broad application prospect but also facilitates AI to better understand human knowledge and natural language. We analyze the classification, architecture, datasets, models, and future development trends of the DGDS, hoping to help researchers in this field.Comment: 30 pages, 4 figures, 13 table

"Wait, I'm Still Talking!" Predicting the Dialogue Interaction Behavior Using Imagine-Then-Arbitrate Model

Producing natural and accurate responses like human beings is the ultimate goal of intelligent dialogue agents. So far, most of the past works concentrate on selecting or generating one pertinent and fluent response according to current query and its context. These models work on a one-to-one environment, making one response to one utterance each round. However, in real human-human conversations, human often sequentially sends several short messages for readability instead of a long message in one turn. Thus messages will not end with an explicit ending signal, which is crucial for agents to decide when to reply. So the first step for an intelligent dialogue agent is not replying but deciding if it should reply at the moment. To address this issue, in this paper, we propose a novel Imagine-then-Arbitrate (ITA) neural dialogue model to help the agent decide whether to wait or to make a response directly. Our method has two imaginator modules and an arbitrator module. The two imaginators will learn the agent's and user's speaking style respectively, generate possible utterances as the input of the arbitrator, combining with dialogue history. And the arbitrator decides whether to wait or to make a response to the user directly. To verify the performance and effectiveness of our method, we prepared two dialogue datasets and compared our approach with several popular models. Experimental results show that our model performs well on addressing ending prediction issue and outperforms baseline models

Few-Shot Generalization Across Dialogue Tasks

Machine-learning based dialogue managers are able to learn complex behaviors in order to complete a task, but it is not straightforward to extend their capabilities to new domains. We investigate different policies' ability to handle uncooperative user behavior, and how well expertise in completing one task (such as restaurant reservations) can be reapplied when learning a new one (e.g. booking a hotel). We introduce the Recurrent Embedding Dialogue Policy (REDP), which embeds system actions and dialogue states in the same vector space. REDP contains a memory component and attention mechanism based on a modified Neural Turing Machine, and significantly outperforms a baseline LSTM classifier on this task. We also show that both our architecture and baseline solve the bAbI dialogue task, achieving 100% test accuracy

Augmenting End-to-End Dialog Systems with Commonsense Knowledge

Building dialog agents that can converse naturally with humans is a challenging yet intriguing problem of artificial intelligence. In open-domain human-computer conversation, where the conversational agent is expected to respond to human responses in an interesting and engaging way, commonsense knowledge has to be integrated into the model effectively. In this paper, we investigate the impact of providing commonsense knowledge about the concepts covered in the dialog. Our model represents the first attempt to integrating a large commonsense knowledge base into end-to-end conversational models. In the retrieval-based scenario, we propose the Tri-LSTM model to jointly take into account message and commonsense for selecting an appropriate response. Our experiments suggest that the knowledge-augmented models are superior to their knowledge-free counterparts in automatic evaluation

SOLOIST: Building Task Bots at Scale with Transfer Learning and Machine Teaching

We present a new method SOLOIST that uses transfer learning and machine teaching to build task bots at scale. We parameterize classical modular task-oriented dialog systems using a Transformer-based auto-regressive language model, which subsumes different dialog modules into a single neural model. We pre-train, on heterogeneous dialog corpora, a task-grounded response generation model, which can generate dialog responses grounded in user goals and real-world knowledge for task completion. The pre-trained model can be efficiently adapted to accomplish new tasks with a handful of task-specific dialogs via machine teaching, where training samples are generated by human teachers interacting with the system. Experiments show that (i) SOLOIST creates new state-of-the-art on well-studied task-oriented dialog benchmarks, including CamRest676 and MultiWOZ; (ii) in the few-shot fine-tuning settings, SOLOIST significantly outperforms existing methods, and (iii) the use of machine teaching substantially reduces the labeling cost of fine-tuning. The pre-trained models and codes are available at https://aka.ms/soloist.Comment: 18 pages; To appear at TACL; Project Website: https://aka.ms/solois

Generative Encoder-Decoder Models for Task-Oriented Spoken Dialog Systems with Chatting Capability

Generative encoder-decoder models offer great promise in developing domain-general dialog systems. However, they have mainly been applied to open-domain conversations. This paper presents a practical and novel framework for building task-oriented dialog systems based on encoder-decoder models. This framework enables encoder-decoder models to accomplish slot-value independent decision-making and interact with external databases. Moreover, this paper shows the flexibility of the proposed method by interleaving chatting capability with a slot-filling system for better out-of-domain recovery. The models were trained on both real-user data from a bus information system and human-human chat data. Results show that the proposed framework achieves good performance in both offline evaluation metrics and in task success rate with human users.Comment: Accepted as a long paper in SIGIDIAL 201

DailyDialog: A Manually Labelled Multi-turn Dialogue Dataset

We develop a high-quality multi-turn dialog dataset, DailyDialog, which is intriguing in several aspects. The language is human-written and less noisy. The dialogues in the dataset reflect our daily communication way and cover various topics about our daily life. We also manually label the developed dataset with communication intention and emotion information. Then, we evaluate existing approaches on DailyDialog dataset and hope it benefit the research field of dialog systems.Comment: accepted by IJCNLP 201

A Repository of Conversational Datasets

Progress in Machine Learning is often driven by the availability of large datasets, and consistent evaluation metrics for comparing modeling approaches. To this end, we present a repository of conversational datasets consisting of hundreds of millions of examples, and a standardised evaluation procedure for conversational response selection models using '1-of-100 accuracy'. The repository contains scripts that allow researchers to reproduce the standard datasets, or to adapt the pre-processing and data filtering steps to their needs. We introduce and evaluate several competitive baselines for conversational response selection, whose implementations are shared in the repository, as well as a neural encoder model that is trained on the entire training set

Robust Conversational AI with Grounded Text Generation

This article presents a hybrid approach based on a Grounded Text Generation (GTG) model to building robust task bots at scale. GTG is a hybrid model which uses a large-scale Transformer neural network as its backbone, combined with symbol-manipulation modules for knowledge base inference and prior knowledge encoding, to generate responses grounded in dialog belief state and real-world knowledge for task completion. GTG is pre-trained on large amounts of raw text and human conversational data, and can be fine-tuned to complete a wide range of tasks. The hybrid approach and its variants are being developed simultaneously by multiple research teams. The primary results reported on task-oriented dialog benchmarks are very promising, demonstrating the big potential of this approach. This article provides an overview of this progress and discusses related methods and technologies that can be incorporated for building robust conversational AI systems

深層学習に基づく感情会話分析に関する研究

Owning the capability to express specific emotions by a chatbot during a conversation is one of the key parts of artificial intelligence, which has an intuitive and quantifiable impact on the improvement of chatbot’s usability and user satisfaction. Enabling machines to emotion recognition in conversation is challenging, mainly because the information in human dialogue innately conveys emotions by long-term experience, abundant knowledge, context, and the intricate patterns between the affective states. Recently, many studies on neural emotional conversational models have been conducted. However, enabling the chatbot to control what kind of emotion to respond to upon its own characters in conversation is still underexplored. At this stage, people are no longer satisfied with using a dialogue system to solve specific tasks, and are more eager to achieve spiritual communication. In the chat process, if the robot can perceive the user's emotions and can accurately process them, it can greatly enrich the content of the dialogue and make the user empathize. In the process of emotional dialogue, our ultimate goal is to make the machine understand human emotions and give matching responses. Based on these two points, this thesis explores and in-depth emotion recognition in conversation task and emotional dialogue generation task. In the past few years, although considerable progress has been made in emotional research in dialogue, there are still some difficulties and challenges due to the complex nature of human emotions. The key contributions in this thesis are summarized as below: (1) Researchers have paid more attention to enhancing natural language models with knowledge graphs these days, since knowledge graph has gained a lot of systematic knowledge. A large number of studies had shown that the introduction of external commonsense knowledge is very helpful to improve the characteristic information. We address the task of emotion recognition in conversations using external knowledge to enhance semantics. In this work, we employ an external knowledge graph ATOMIC to extract the knowledge sources. We proposed KES model, a new framework that incorporates different elements of external knowledge and conversational semantic role labeling, where build upon them to learn interactions between interlocutors participating in a conversation. The conversation is a sequence of coherent and orderly discourses. For neural networks, the capture of long-range context information is a weakness. We adopt Transformer a structure composed of self-attention and feed forward neural network, instead of the traditional RNN model, aiming at capturing remote context information. We design a self-attention layer specialized for enhanced semantic text features with external commonsense knowledge. Then, two different networks composed of LSTM are responsible for tracking individual internal state and context external state. In addition, the proposed model has experimented on three datasets in emotion detection in conversation. The experimental results show that our model outperforms the state-of-the-art approaches on most of the tested datasets. (2) We proposed an emotional dialogue model based on Seq2Seq, which is improved from three aspects: model input, encoder structure, and decoder structure, so that the model can generate responses with rich emotions, diversity, and context. In terms of model input, emotional information and location information are added based on word vectors. In terms of the encoder, the proposed model first encodes the current input and sentence sentiment to generate a semantic vector, and additionally encodes the context and sentence sentiment to generate a context vector, adding contextual information while ensuring the independence of the current input. On the decoder side, attention is used to calculate the weights of the two semantic vectors separately and then decode, to fully integrate the local emotional semantic information and the global emotional semantic information. We used seven objective evaluation indicators to evaluate the model's generation results, context similarity, response diversity, and emotional response. Experimental results show that the model can generate diverse responses with rich sentiment, contextual associations