The Lived Experiences of 911 Dispatchers With Compassion Fatigue: An Interpretive Phenomenology

911 dispatchers are the “first” first responders in an emergency and play an intrinsic role in the public safety continuum. 911 dispatchers are exposed to daily and cumulative stress from the repeated empathic engagement of those they serve, and from shift work, staffing shortages, and inability to make mistakes. However, there is a dearth of peer reviewed literature on 911 dispatchers and compassion fatigue (CF). CF is described as the emotional and physical exhaustion experienced due to the constant exposure to the trauma of others. CF symptomology in 911 dispatchers has far reaching implications for not only the citizens who need critical lifesaving support but also the first responders who rely on the 911 dispatchers for detailed information relating to officer safety. In this study, I examined the lived experiences of 911 dispatchers with CF through an interpretive phenomenology lens. The data was gathered from one-on-one interviews and was analyzed on the individual level and from across participant themes while maintaining the integrity of the individual participant responses. Six superordinate themes emerged: 911 Dispatcher Challenges, Management/Agency, Physical Impact, Traumatic Calls, Clinical Symptoms, and When the Helpers Need Help. The results of this study highlighted the dire need for increased awareness of the challenges dispatchers experience, management support, mental health outreach, and research involving this essential population

Encouraging Entrepreneurship: Resources Supporting Small Business Startup and Growth

Small business success drives the health of a local economy. The problem of this three phase mixed methods study was to encourage entrepreneurship by identifying the resources that support business startup and growth. In the first qualitative phase, the city business resource webpage was observed and 10 entrepreneurs were interviewed to identify which business resources were used for their recent startups. Using the data from the interviews, a survey instrument was developed for the Small Business Subcommittee (SBS) that was used in the second quantitative phase which included 351 business owners; 35% were women and 65% were men. The sample represented small businesses of varying sizes and industries including construction trades, professional services, retail, manufacturing, food service, personal service, and healthcare/biotechnology. Ethnicity of the sample population mirrored the ethnicity of the city population. The Small Business Survey included 17 Likert-style and 2 open ended questions. Descriptive statistics were used to report the findings and the open ended questions were reviewed and coded by the researcher and the SBS. Exploratory factor analysis was performed on 12 items to validate the survey instrument. The data were used to develop a protocol for the third qualitative phase of the study and thirteen entrepreneurs who had used public business resources were interviewed. Three researchers coded the data to provide interrater reliability. Themes were clustered and a model for small business startup and growth was developed. The results indicated that the city could improve business growth by providing information for startups, creating a streamlined process, developing an attitude that supports small business owners, offering more training opportunities, and initiating supporting services

Hampton Roads Sea Level Rise Preparedness and Resilience Intergovernmental Pilot Project. Phase 2 Report: Recommendations, Accomplishments and Lessons Learned

Executive Summary After two years, the Hampton Roads Sea level Rise and Resilience Intergovernmental Planning Pilot Project (Intergovernmental Pilot Project or IPP), convened at Old Dominion University, has come to a successful close. Although the conclusion of the project is different than originally imagined by the drafters of the IPP Charter, the process in and of itself brought hundreds of stakeholders together, built lasting and ongoing relationships, and produced many workable recommendations for the region that can be accomplished by a variety of partnerships. The key deliverables include a whole of government mitigation and adaptation planning process and an integrated regional recommendation, both which can serve as a template for other regions. Additionally the IPP demonstrated a new role for an urban campus to act as a community convener, matching focused research and curriculum development with public service across the university and the region. Initiated in June 2014, the IPP was an effort to use the knowledge, skills and expertise of all regional stakeholders to create a framework or template for intergovernmental strategic planning that could be used outside the region; and, to implement that integrated strategy in Hampton Roads, Virginia, creating an effective and efficient method for planning holistically for sea level rise and recurrent flooding. This “Whole of Government and Community” effort would not have been successful without the hundreds of stakeholders and volunteer leaders from across all levels of government, academia, and the community who participated out of a sense of duty to their community and commitment to the collaboration. Knowing water knows no jurisdictional bounds, a high level of intergovernmental collaboration is necessary to develop integrated regional solutions and implement effective sea level rise preparedness and resilience strategies. Additionally, the wider community in Hampton Roads recognizes that they too will be affected by not only sea level rise itself, but also the adaptation strategies implemented in preparation. Executive Summary Phase 2 Report: Recommendations, Accomplishments and Lessons Learned Executive Summary 11 Phase 1 of the project, from June 2014 through June 2015, saw the drafting and signing of a Charter, the recruitment of a steering committee, a host of events, and the development of working group and advisory committees comprised of subject matter experts. Phase 2, from June 2015 through June 2016, included heavy discussion with regard to ongoing strategies for intergovernmental collaboration as well as research, a number of case studies carried out by committees and working groups, and the careful development of recommendations for the region. The IPP concludes successfully with a series of recommendations from each working group and committee as well as a final resolution drafted by the Legal Working Group and containing the consensus views of steering committee members. Though the recommendations vary in specificity and subject area, a few themes are clear. In order to move forward regionally, local stakeholders need to maintain, institutionalize and build relationships with each other in order to facilitate effective collaboration and information sharing. Institutionalizing these relationships and partnerships is key, as people shift positions throughout their careers. Additionally, while more data is needed, the methods by which that data is integrated and shared are equally important. Further, some form of the Whole of Government and Community approach that focuses on the watershed as opposed to jurisdictional boundaries is essential to accomplishing the recommendations set forth in this report. The IPP has been a success because of the dedicated volunteers committed to a resilient Hampton Roads. During the last two years, this project advanced regional adaptation through the evaluation and recommendation of a future governance structure, the development of working group and committee recommendations, building public awareness, building awareness of the need for federal agency involvement locally and building relationships among numerous organizations involved in the Pilot Project. All of this work, which in pieces may be specific only to a unique circumstance or area, when taken as a whole, brings foundational change. It builds on previous work accomplished by other leaders in the Hampton Roads region and should be leveraged in the future to accelerate regional adaptation