Difficulties for eGovernment promotion in Serbia : The analysis of eUprava Portal

We want to make clear there are no recipes for good communication of eGovernment. Good solutions, brave attempts to involve the public in eGovernment are the only examples what we can follow in this specific area of government. We will introduce theories and analysis of eGovernment environment in this article, which may be useful in designing a promotion and communication plan for the portal eUprava as a central site of Serbian eGovernment. After the general characteristics of society and communication in the world of eAdministration, we will introduce a dilemma, which strains between the good government and good governance. One section will be about a theory on good governance, the Digital Era Governance (DEG) and one on the barriers of the communication. The last section will analyze and discuss the eUprava portal. We will use PEST and SWOT analysis to detect the most urgent problems for the possible promotion of the portal

Best practice of digital government in emerging democracies: Illustrations, challenges and reflections of state building processes

Digital government applications and models of-ten add layers to existing structures, organizations, and routines to facilitate public services. In most states digital government is thus added to established structures and organizations, but what hap-pens when e-government develop at as an integrated part of new state building? This is the overall question in this paper presenting an analysis of best practices of e-government in six countries in the Western Balkans – Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia and Serbia. The cases of best practice have been identified through an interactive research process, and analyzed through a combined lens of eGovernment stage-models and core public values. The analysis shows how new digital government applications and innovations are designed and used in new democracies as part of new state building structures. The findings indicate a lack of new institutional arrangements for digital government. Taken together it shows that the development of e-government in the Western Balkans follows a path-dependence of other states, in spite of the opportunities for more innovative and sustainable e-government by continuing the institutional reformation

Open Government, Social Media and Western Balkan Countries

This article analyses the presence and activity on the field of social media in the countries that belonged to the same state in the past: Bosnia and Herzegovina (BIH), Kosovo, Montenegro, Serbia, the Former Yugoslav Republic of Macedonia – these named as Western Balkan Countries (WBCs) – and, Slovenia and Croatia as EU member states. The authors have analysed the official profiles of the respective countries on social media and calculated the Facebook Assessment Index (FAI) for WBCs, and Croatia and Slovenia as a benchmark. The results show that Twitter and Facebook are the most used social media. In WBCs group, the FAI index could not be calculated for BIH and Serbia, while the other two countries had high index values. Benchmark countries have lower values but they are significantly highlighted by individual sub-indices. The governments of the researched countries mostly publish promotional information about their work. Consequently, they have a relatively small number of friends/followers/subscribers and comments/shares/likes on social media. Therefore, these countries fail to use the full potential of social media to increase visibility and transparency of their work and to ensure communication channel for idea and information exchange between government and citizens, making the public policies design more inclusive and increasing trust between government and citizens. The findings provide an insight into the nature of activity on social media in WBCs. While FAI scores show that WBCs do not lag far behind established benchmarks, the research proves that some of the weights proposed in the literature and used in the calculation of FAI index are too simplified to adequately evaluate posts on the Facebook pages. Hence, this article contributes above all to the awareness regarding further potentials and the interdisciplinary aspects of stately social media usage, in theory and practice alike

The Status and Perspectives of eGovernment in Bosnia and Herzegovina

E-Government or electronic administration is a form in which public service authorities and local self-government carry out business processes. It is based on the usage of contemporary information-communication technology and is directed towards end-users. Its purpose is to make the service quality more available and clearer for its users and also to achieve the better efficiency of the inner work. E-Government provides the participation of various public spheres and institutions in the processing of publicly or locally relevant issues, and working of state and public administration. In doing so, there have been versatile methods of work automatization, not only in the outer communication (such as service requests, work distribution, solution distribution, e-democracy), but also in the inner communication (connections of record files, self-initiative data processing). If we introduce the information-communication technologies into the all segments of administration, we will achieve the long-term synergetic effects in terms of clarity, rationalization and flexibility of work. The transformation of a government into an e-government is a crucial segment of the general process of information society development. This work summarizes some good solutions of e-government services in the developed European countries. After this, there are the directions for the e-government field and its spatial aspect from the Strategy of Information Society Development in Bosnia and Herzegovina. Furthermore, there is a brief description and analysis of the application level of the informationcommunication technology in Bosnia and Herzegovina administration

Innovative Culture оf Company аs а Factor оf Development

In developed countries for a very long time, exist an opinion that growth of the production could be realized much faster thanks to technological or not technological innovations, and thanks to ability of employees to think on creative way and creating something new. As well, there is accepted opinion that innovations and intellectual capital currently have importance as capital; labours and land have had at the time of industrial society. Because of all mention above, in this work it is given attention to significance of innovations for developing of a society. Special attention is devoted to necessity of developing an innovative culture of company, in other words creating such ambient in company in which creative individual will be able to efficiently work on their ideas. In that process mast important role play management of company, which have at disposal a lot of motivations instruments and some techniques to give incentive for innovative way of thinking and working to employees, and that is very important factor of company sustainability and progress

Data Ingredients: smart disclosure and open government data as complementary tools to meet policy objectives. The case of energy efficiency.

Open government data are considered a key asset for eGovernment. One could argue that governments can influence other types of data disclosure, as potential ingredients of innovative services. To discuss this assumption, we took the example of the U.S. 'Green Button' initiative – based on the disclosure of energy consumption data to each user – and analysed 36 energy-oriented digital services reusing these and other data, in order to highlight their set of inputs. We find that apps suggesting to a user a more efficient consumption behaviour also benefit from average retail electricity cost/price information; that energy efficiency 'scoring' apps also need, at least, structured and updated information on buildings performance; and that value-added services that derive insights from consumption data frequently rely on average energy consumption information. More in general, most of the surveyed services combine consumption data, open government data, and corporate data. When setting sector-specific agendas grounded on data disclosure, public agencies should therefore consider (contributing) to make available all three layers of information. No widely acknowledged initiatives of energy consumption data disclosure to users are being implemented in the EU. Moreover, browsing EU data portals and websites of public agencies, we find that other key data ingredients are not supplied (or, at least, not as open data), leaving room for possible improvements in this arena

Towards Synthetic and Balanced Digital Government Benchmarking

Reliable benchmarking is essential for effective management of the government digitalization efforts. Existing benchmarking instruments generally fail to support this target. One problem is the diversity of instruments, resulting in a split image of digital progress and adding ambiguity to policy decisions. Another problem is disconnect in assessing progress between digital and traditional “analog” governance, lending support to a dangerous idea that countries can compensate for lack of progress in their governance systems by simply digitalizing them. This paper provides a path to addressing both problems by: aggregating relevant indicators of the World Economic Forum’s Network Readiness Index (NRI) to obtain a single synthetic measure of digital government, balancing this measure with progress in analog governance using World Bank’s Worldwide Governance Indicators (WGI), calculating new measures for the latest editions of NRI and WGI, and discussing results. Technically, the paper applies multidimensional linear ordering and factor analysis

Major eGovernment Projects in Health, Education and Transport in Victoria

This paper suggests that an understanding of eGovernment systems can be gained by examining them from the viewpoint of project management principles. The method adopted was to conduct a thematic analysis of documents describing six systems in the Australian state of Victoria. These projects were in Health, Education and Transport. Three were seen to be successful while three were not. The framework for the analysis was generated from a comparison of the general literature of project failure and the principles of two commonly used project management standards: PMBoK and PRINCE2. The comparison of successful and failed eGovernment projects within the same governmental departments enables conclusions to be drawn about the importance of stakeholder involvement and other project management principles

WELIVE - UN NUEVO CONCEPTO DE ADMINISTRACIÓN PÚBLICA BASADA EN LOS CONTENIDOS Y SERVICIOS DIGITALES CO-CREADOS CON/POR LOS CIUDADANOS

WeLive propone transformar la propuesta actual de e-Government, seguida por la mayor parte de las administraciones públicas europeas, a través de un modelo abierto de ideación, diseño, producción y publicación de una nueva generación de servicios públicos personalizados y centrados en los ciudadanos; apoyándose en la colaboración conjunta entre diferentes agentes; las Administraciones Públicas, los ciudadanos y los emprendedores. Además, WeLive persigue reducir el gap existente entre la “innovación” tecnológica y la “adopción” por parte de la ciudadanía y otros agentes urbanos de esta nueva generación de servicios públicos construidos a partir del modelo de datos abiertos de la administración pública. Para ello, en el marco de WeLive se ha creado un novedoso ecosistema de herramientas TIC construido sobre los paradigmas de los Datos Abiertos, Servicios Abiertos e Innovación. WeLive será validado a través de un piloto en 3 ciudades (Bilbao - España, Novi Sad - Serbia y Trento - Italia) y 1 región (Helsinki-Uusimaa - Finlandia) en Europa. Cada una de estas ciudades cuenta con un conjunto de características diferenciales que las convierten en ciudades “ejemplo” y “representativas” donde medir el impacto que una solución abierta y colaborativa como WeLive puede originar. En lo que respecta a la viabilidad de negocio de la infraestructura WeLive, incluyendo sus componentes individuales, éste será validado mediante el desarrollo y despliegue de modelos de negocio sostenibles a lo largo del tiempo.European Commission's H2020. Grant Agreement Number: 64584