Supporting medical ward rounds through mobile task and process management

In a hospital, ward rounds are crucial for task coordination and decision-making. In the course of knowledge-intensive patient treatment processes, it should be possible to quickly define tasks and to assign them to clinicians in a flexible manner. In current practice, however, task management is not properly supported. During a ward round, emerging tasks are jotted down using pen and paper and their processing is prone to errors. In particular, staff members must manually keep track of the status of their tasks. To relieve them from such a manual task management, we introduce the MedicalDo (MEDo) approach. It transforms the pen and paper worksheet to a digital user interface on a mobile device. Thereby, MEDo integrates process support, task management, and access to the patient record. Interviews of medical staff members have revealed that they crave for a mobile process and task support. This has been further confirmed in a case study we conducted in four different wards. Finally, in user experiments, we have demonstrated that MEDo puts task acquisition on a level comparable to that of pen and paper. Overall, MEDo enables users to create, monitor and share medical tasks based on a mobile and user-friendly platform

Integrating Mobile Tasks with Business Processes: A Self-Healing Approach

Process management technology constitutes a fundamental component of any service-driven computing environment. Process management facilitates both the composition of services at design time and their orchestration at run time. In particular, when applying the service paradigm to enterprise integration management, high flexibility is required. In this context, atomic as well as composite services representing the business functions should be quickly adaptable to cope with dynamic business changes. Furthermore, they should enable mobile and quick access to enterprise information. The growing maturity of smart mobile devices has fostered their prevalence in knowledge-intensive areas in the enterprise as well. As a consequence, process management technology needs to be enhanced with mobile task support. However, tasks hitherto executed stationarily, cannot be simply transferred in order to run on smart mobile devices. Many research groups focus on the partitioning of processes and the distributed execution of the resulting fragments on smart mobile devices. Opposed to this fragmentation concept, this chapter proposes an approach to enable the robust and flexible execution of single process tasks on smart mobile devices by provisioning self-healing techniques to address the smooth integration of mobile tasks with business processes

Context-Based Handling of Mobile Process Activities

Process technology constitutes a crucial component of information systems. In this context, high flexibility is required as business functions must be quickly adaptable to cope with dynamic business changes. As recent developments allow for the use of mobile devices in knowledge-intensive areas, it is often demanded to enhance process-aware information systems with mobile activity support. In general, the technical integration of this activity type with existing process management technology is challenging. For example, protocols governing the communication between mobile devices and process management systems must be adapted. If a mobile context shall be additionally considered, the integration gets even more complex. However, the use of a mobile context offers advantages. For example, the mobile activity execution time may be decreased if mobile activities are only assigned to those users whose location is beneficial. This chapter proposes an approach to enable the robust handling of single process activities on mobile devices based on a mobile process model

Disease surveillance and patient care in remote regions: an exploratory study of collaboration among healthcare professionals in Amazonia

The development and deployment of information technology, particularly mobile tools, to support collaboration between different groups of healthcare professionals has been viewed as a promising way to improve disease surveillance and patient care in remote regions. The effects of global climate change combined with rapid changes to land cover and use in Amazonia are believed to be contributing to the spread of vector-borne emerging and neglected diseases. This makes empowering and providing support for local healthcare providers all the more important. We investigate the use of information technology in this context to support professionals whose activities range from diagnosing diseases and monitoring their spread to developing policies to deal with outbreaks. An analysis of stakeholders, their roles and requirements, is presented which encompasses results of fieldwork and of a process of design and prototyping complemented by questionnaires and targeted interviews. Findings are analysed with respect to the tasks of diagnosis, training of local healthcare professionals, and gathering, sharing and visualisation of data for purposes of epidemiological research and disease surveillance. Methodological issues regarding the elicitation of cooperation and collaboration requirements are discussed and implications are drawn with respect to the use of technology in tackling emerging and neglected diseases

Supporting Information Management in ICU Rounding

Team rounds on patients in the hospital's intensive care unit (ICU) results in the generation of several paper-based and digital notes. Paper-based notes, although short-lived, act as translational artifacts that help organize and coordinate patient information and care. Maintaining double records of paper and digital notes can introduce several awareness and coordination problems such as contextually situating clinicians as to a patient's on-going care. Based on the design requirements derived from our fieldwork, we propose a new technology, PANI (Patient-centered Notes and Information Manager). PANI is a clinical tool that integrates the use of a mobile application, paper-based artifacts, and a wearable device (such as FitBit) in one system to support the management of notes and action-items that are generated throughout a typical ICU clinical shift. In this paper, we present the functional design of PANI and our preliminary findings of a participatory study that included 15 clinician participants

Context-Based Assignment and Execution of Human-Centric Mobile Services

Performing tasks with the help of smart mobile devices is demanded for various areas in everyday life. In business environments, for example, tasks requiring complex paper work (e.g., paper-based documentation in the context of machine maintenance) shall be digitally transformed with the use of smart mobile devices. However, the realization of respective mobile applications is challenging as coordination issues have to be addressed in this context. For example, mobile application A performing task A may have to be finished before mobile application B performing task B may be started, i.e., human-centric mobile services need to be coordinated. To accomplish the latter, a formal context capturing service dependencies is required, while at the same time considering the mobile context of each involved human-centric mobile service needs to be considered. The presented approach extends existing process management technology with mobile activities to enable this. More precisely, we developed a mobile context framework that allows for a robust and flexible execution of mobile activities. The feasibility of the approach is demonstrated through a prototypical implementation as well as case studies. Altogether, the support of human-centric mobile services is promising regarding work efficiency in numerous scenarios and application domains in everyday life

BPM to Go: Supporting Business Processes in a Mobile and Sensing World

The growing maturity of smart mobile devices has fostered their prevalence in a multitude of business areas. As a consequence, business process management (BPM) technologies need to be enhanced with sophisticated and configurable mobile task support. Along characteristic use cases from different application domains (e.g., healthcare and logistics), this chapter will give insights into the challenges, concepts and technologies relevant for integrating mobile task support with business processes. Amongst others, we will show how mobile task support can be enhanced with location-based data, sensor integration, and mobile task configuration support. The latter is based on a 3D model for configuring mobile tasks on smart mobile devices