Performance Measurement System Based on Supply Chain Operations Reference Model: Review and Proposal

Current study provides a performance measurement system (PMS) based on Supply Chain Operations Reference (SCOR) adapted for the service sector. A systematic literature review was conducted on 16 performance measurement systems, which included 44 performance indicators and various performance metrics. Performance indicators and metrics were sorted according to conceptual similarities and then related to the five management processes intrinsic to SCOR model (plan, source, make, deliver and return). Indicators researched in a review of the literature were classified into six groups, namely, financial, velocity, sustainability, quality, resource utilization and customer services. The proposed PMS fills a gap in literature by forwarding a tool for the evaluation of the supply chain performance within the service sector

Sustainability adoption through buyer supplier relationship across supply chain: A literature review and conceptual framework

AbstractThe sustainability of an entire supply chain and the final product is affected by the sustainability performance of each partner in the chain. The buyer-supplier relationship plays an important role in improving sustainability of the supply chain. This paper aims to provide a systematic review of existing literature on the adoption of sustainability practices through supply relationships. To this end, a structured literature review has been carried out that analyzes published research, evaluates contributions, and summarizes the results. The authors selected only those papers that discussed sustainability practices adoption and relationship management in the supply chain. An in-depth analysis of the supply chain and its processes reveals that a buyer-supplier relationship should be determined on the basis of the capability and capacity of the partner (supplier). In cases where the supplier firm lacks capability or capacity, the focal firm may decide to help or extend support. The buyer-supplier relationship starts with selecting suppliers based on their sustainability standards. In order to give a better understanding of the mechanisms active, and processes involved in the development of a sustainable supply chain, the authors offer a conceptual model. The study also identifies indicators, enablers and barriers to a sustainable supply chain

Lean Supply Chain Management: Insights from bibliometric analysis and literature review

The covid-19 pandemic has impacted many countries and with it arose a growing concern of organizations about the vulnerability and low resilience of global supply chains. The incorporation of lean manufacturing in the supply chains enables the systematic reduction of activities that do not add value in an organization and within a chain could improve business performance, which can be widely extended between areas. Thus, this paper aims to investigate the advancement of knowledge about the lean supply chain through bibliometric indicators of scientific production and literature review. Among the research results, the number of publications increased over the years (1996-2021), and the countries that published the most on the topic are Brazil (46 documents), Malaysia (42), and the United States of America (40). The most applied tool was the Value Stream Mapping (VSM). As for future research, there is a need to propose more applied and comprehensive research; study the impact of lean on the supply chain; evaluate the Lean Supply Chain implementation process, and study the relationship between sustainability and Lean Supply Chain Management

A methodology to select suppliers to increase sustainability within supply chains

[EN] Sustainability practice within supply chains remains in an early development phase. Enterprises still need tools that support the integration of sustainability strategy into their activity, and to align their sustainability strategy with the supplier selection process. This paper proposes a methodology using a multi-criteria technique to support supplier selection decisions by taking two groups of inputs that integrate sustainability performance: supply chain performance and supplier assessment criteria. With the proposed methodology, organisations will have a tool to select suppliers based on their development towards sustainability and on their alignment with the supply chain strategy towards sustainability. The methodology is applied to an agri-food supply chain to assess sustainability in the supplier selection process.The authors of this publication acknowledge the contribution of Project GV/2017/065 'Development of a decision support tool for the management and improvement of sustainability in supply chains', funded by the Regional Valencian Government. Also, the authors acknowledge Project 691249, RUC-APS: Enhancing and implementing knowledge-based ICT solutions within high risk and uncertain conditions for agriculture production systems (www.ruc-aps.eu), funded by the European Union according to funding scheme H2020-MSCA-RISE-2015.Verdecho Sáez, MJ.; Alarcón Valero, F.; Pérez Perales, D.; Alfaro Saiz, JJ.; Rodríguez Rodríguez, R. (2021). A methodology to select suppliers to increase sustainability within supply chains. 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The impact of Green Information Systems on sustainable supply chain and organizational performance

This paper reports about a research in progress focusing on the impact of green information systems on sustainable supply chain performance. Green information systems, supply chains and their relation to sustainability and performance measurement are explained. The preliminary literature review resulted in a draft conceptual framework where sustainable supply chain measures focusing on economic, environmental and social aspects are combined with traditional supply chain performance measures of cost, quality, dependability, flexibility and speed. The measures for the triple bottom line of sustainability are listed as internal and external indicators. The research challenges addressed in this preliminary work comprise of integration of sustainability performance with traditional performance objectives in the supply chain, measurement of the social performance of supply chain and establishment of the relationship amongst the sustainable supply chain and performance indicators using a green information system infrastructure

Lean and green – a systematic review of the state of the art literature

The move towards greener operations and products has forced companies to seek alternatives to balance efficiency gains and environmental friendliness in their operations and products. The exploration of the sequential or simultaneous deployment of lean and green initiatives is the results of this balancing action. However, the lean-green topic is relatively new, and it lacks of a clear and structured research definition. Thus, this paper’s main contribution is the offering of a systematic review of the existing literature on lean and green, aimed at providing guidance on the topic, uncovering gaps and inconsistencies in the literature, and finding new paths for research. The paper identifies and structures, through a concept map, six main research streams that comprise both conceptual and empirical research conducted within the context of various organisational functions and industrial sectors. Important issues for future research are then suggested in the form of research questions. The paper’s aim is to also contribute by stimulating scholars to further study this area in depth, which will lead to a better understanding of the compatibility and impact on organisational performance of lean and green initiatives. It also holds important implications for industrialists, who can develop a deeper and richer knowledge on lean and green to help them formulate more effective strategies for their deployment

Examining sustainability performance in the supply chain: The case of the Greek dairy sector

This is the post-print version of the final paper published in Industrial Marketing Management. The published article is available from the link below. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. Copyright @ 2013 Elsevier B.V.This paper evaluates the sustainability performance of the Greek dairy chain and the performance of its individual members by using key indicators in relation to efficiency, flexibility, responsiveness and product quality. We assessed the importance of these indicators based on the relevant perceptions of key members of this chain. A structured questionnaire was developed where nineteen sustainability-related issues were examined. Two hundred and fifty three members of the Greek dairy supply chain responded including breeders, manufacturers, wholesalers, retailers and catering companies. Our findings illustrate the immediate need for improvement in many key sustainability performance indicators. They also show the critical role of large dairy manufacturers who are the “sustainability performance champions” in this chain and are the driving force for the implementation of many sustainability initiatives.European Unio

Performance measurement : challenges for tomorrow

This paper demonstrates that the context within which performance measurement is used is changing. The key questions posed are: Is performance measurement ready for the emerging context? What are the gaps in our knowledge? and Which lines of enquiry do we need to pursue? A literature synthesis conducted by a team of multidisciplinary researchers charts the evolution of the performance-measurement literature and identifies that the literature largely follows the emerging business and global trends. The ensuing discussion introduces the currently emerging and predicted future trends and explores how current knowledge on performance measurement may deal with the emerging context. This results in identification of specific challenges for performance measurement within a holistic systems-based framework. The principle limitation of the paper is that it covers a broad literature base without in-depth analysis of a particular aspect of performance measurement. However, this weakness is also the strength of the paper. What is perhaps most significant is that there is a need for rethinking how we research the field of performance measurement by taking a holistic systems-based approach, recognizing the integrated and concurrent nature of challenges that the practitioners, and consequently the field, face

Improving sustainability performance through supplier relationship management in the tobacco industry

Purpose: The purpose of this study is to explore how tobacco manufacturing companies can improve their sustainability performance via effective supplier relationship management (SRM). Design/methodology/approach: This study has adopted a single case study of an international tobacco company. The primary data involved semi-structured interviews with participants from the case company who are familiar with sustainable SRM in the tobacco industry and are engaging in various techniques to improve sustainability performance. Findings: The drivers for sustainable SRM commonly identified in literature are observable within the case company. There is also clear evidence of integrating sustainability in its SRM processes. However, the perception of sustainability as a requirement to meet stringent regulations limits its scope and drive in pursuing sustainable SRM. It has also limited supplier sustainability evaluation and performance metrics. Furthermore, the findings of this paper reinforce the importance of a procurement team’s ability to work with other functional teams in implementing sustainable SRM. The findings also contribute to the emerging literature on the impact of sustainability on supplier segmentation and multi-tier supplier management. Research limitations/implications: This study provides insight into the varying SRM methods used in the tobacco industry to ensure compliance and improve sustainability performance. However, further research is required to explore the generalisability of the findings of this study derived from a single case study. Originality/value: The tobacco industry is an under-researched industry, particularly in terms of sustainable operations and supply chain management practices. The findings of this study seem to be relevant to those comparable industries with stringent regulations as well

Quantifying the Sustainability of Products and Suppliers in Food Distribution Companies

[EN] Supplier evaluation is a relevant task of supply chain management where multicriteria methods make great contributions to manufacturing industries. This is not the case in food distribution companies, which have a key role in providing safe and affordable food to society. The purpose of this research is to measure the sustainability of products and suppliers in food distribution companies through a multiple criteria approach. Firstly, the system proposed provides indicators to qualify products and assess the food quality, using the compensatory Multi-Attribute Utility Theory (MAUT) model. Secondly, these indicators are included in supplier evaluation, which takes economic, environmental, and social criteria into account. MAUT and Preference Ranking Organisation Method for Enrichment Evaluation (PROMETHEE), a non-compensatory method, are used for supplier evaluation. This approach has been validated for fresh food in a supermarket chain, mainly using historical data. Partial indicators, such as food safety scores, together with global indicators of suppliers, inform the most appropriate decisions and the most appropriate relations between companies and providers. Poor performance in food safety can lead to the disqualification of some suppliers. MAUT is good for qualifying products and is easy to apply at the operational level in logistic platforms, while PROMETHEE is more suitable for supplier segmentation, as it helps to identify supplier strengths and weaknesses.This research was funded by the Regional Ministry of Education, Research, Culture and Sport of the Autonomous Government of the Valencian Region, Spain, grant number AICO/2017/066.Segura Maroto, M.; Maroto Álvarez, MC.; Segura García Del Río, B. (2019). Quantifying the Sustainability of Products and Suppliers in Food Distribution Companies. Sustainability. 11(21):1-18. https://doi.org/10.3390/su11215875S1181121Thies, C., Kieckhäfer, K., Spengler, T. S., & Sodhi, M. S. (2019). 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Application of decision-making techniques in supplier selection: A systematic review of literature. Expert Systems with Applications, 40(10), 3872-3885. doi:10.1016/j.eswa.2012.12.040Govindan, K., Rajendran, S., Sarkis, J., & Murugesan, P. (2015). Multi criteria decision making approaches for green supplier evaluation and selection: a literature review. Journal of Cleaner Production, 98, 66-83. doi:10.1016/j.jclepro.2013.06.046Ansari, Z. N., & Kant, R. (2017). A state-of-art literature review reflecting 15 years of focus on sustainable supply chain management. Journal of Cleaner Production, 142, 2524-2543. doi:10.1016/j.jclepro.2016.11.023Ho, W., Xu, X., & Dey, P. K. (2010). Multi-criteria decision making approaches for supplier evaluation and selection: A literature review. European Journal of Operational Research, 202(1), 16-24. doi:10.1016/j.ejor.2009.05.009Rajeev, A., Pati, R. K., Padhi, S. S., & Govindan, K. (2017). Evolution of sustainability in supply chain management: A literature review. Journal of Cleaner Production, 162, 299-314. doi:10.1016/j.jclepro.2017.05.026Demir, L., Akpınar, M. E., Araz, C., & Ilgın, M. A. (2018). A green supplier evaluation system based on a new multi-criteria sorting method: VIKORSORT. Expert Systems with Applications, 114, 479-487. doi:10.1016/j.eswa.2018.07.071Dweiri, F., Kumar, S., Khan, S. A., & Jain, V. (2016). Designing an integrated AHP based decision support system for supplier selection in automotive industry. Expert Systems with Applications, 62, 273-283. doi:10.1016/j.eswa.2016.06.030Chang, L., Ouzrout, Y., Nongaillard, A., Bouras, A., & Jiliu, Z. (2014). Multi-criteria decision making based on trust and reputation in supply chain. International Journal of Production Economics, 147, 362-372. doi:10.1016/j.ijpe.2013.04.014Ekici, A. (2013). An improved model for supplier selection under capacity constraint and multiple criteria. 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An integrated decision support system dealing with qualitative and quantitative objectives for enterprise software selection. Expert Systems with Applications, 36(3), 5272-5283. doi:10.1016/j.eswa.2008.06.070Bottani, E., & Rizzi, A. (2008). An adapted multi-criteria approach to suppliers and products selection—An application oriented to lead-time reduction. International Journal of Production Economics, 111(2), 763-781. doi:10.1016/j.ijpe.2007.03.012Govindan, K., Kadziński, M., & Sivakumar, R. (2017). Application of a novel PROMETHEE-based method for construction of a group compromise ranking to prioritization of green suppliers in food supply chain. Omega, 71, 129-145. doi:10.1016/j.omega.2016.10.004Rezaei, J. (2015). Best-worst multi-criteria decision-making method. Omega, 53, 49-57. doi:10.1016/j.omega.2014.11.009Rezaei, J., & Ortt, R. (2013). Multi-criteria supplier segmentation using a fuzzy preference relations based AHP. European Journal of Operational Research, 225(1), 75-84. doi:10.1016/j.ejor.2012.09.037Segura, M., & Maroto, C. (2017). A multiple criteria supplier segmentation using outranking and value function methods. Expert Systems with Applications, 69, 87-100. doi:10.1016/j.eswa.2016.10.031Bloemhof, J. M., & Soysal, M. (2016). Sustainable Food Supply Chain Design. Springer Series in Supply Chain Management, 395-412. doi:10.1007/978-3-319-29791-0_18Grimm, J. H., Hofstetter, J. S., & Sarkis, J. (2014). Critical factors for sub-supplier management: A sustainable food supply chains perspective. International Journal of Production Economics, 152, 159-173. doi:10.1016/j.ijpe.2013.12.011Lau, H., Nakandala, D., & Shum, P. K. (2018). A business process decision model for fresh-food supplier evaluation. Business Process Management Journal, 24(3), 716-744. doi:10.1108/bpmj-01-2016-0015Beske, P., Land, A., & Seuring, S. (2014). 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