Adoption of Online Appointment Schedule Platforms – An Interview-based Case Study Series with Micro-Enterprises

Based on the Technology-Organization-Environment model we propose a model for explaining the adoption of online appointment schedule platforms by micro-enterprises in order to take the specific characteristics of this organizational type into consideration of technology adoption research. Using case study interviews from seven micro-enterprises we can show that the adoption decision is mainly influenced by the attitude of the entrepreneur, support and updates, scalability, test phase, training and compatibility. In addition, we identify a fourth context of marketing factors relevant for the adoption decision and not considered by the TOE-model so far. Moreover, we discuss whether rather individual- or organizational level adoption models are appropriate to explain the adoption decision of micro-enterprises

Method support for enterprise architecture management capabilities

"What can our EA organization do and/or what should it be capable of?". In order to answer this questions, a capability-based method is developed, which assists in the identification, structuring and management of capabilities. The approach is embedded in a process comprising four building blocks providing appropriated procedures, concepts and supporting tools evolved from theory and practical use cases. The guide represents a flexible method for capability newcomers and experienced audiences to optimize enterprises’ economic impacts of EAM supporting the alignment of business and IT.„Was muss unser UAM leisten können?“ Als Grundlage für die Beantwortung dieser Frage sollen Konzepte aus dem Fähigkeitenmanagement genutzt werden. Im Rahmen dieser Arbeit wird eine fähigkeitenbasierte Methode entwickelt, welche Unternehmen bei der Identifikation, Strukturierung und Verwaltung von UAM-Fähigkeiten unterstützt. Der Ansatz ist in einen Prozess eingegliedert, welcher vier Hauptbestandteile beinhaltet und die für die Durchführung notwendigen Vorgehen, Konzepte und Hilfsmittel beschreibt, welche wiederrum in Kooperationen mit der Praxis getestet wurden

An approach to conceptualize learning enterprises in the manufacturing sector

Tese (doutorado) - Universidade Federal de Santa Catarina, Centro TecnologicoO trabalho realizado discute a necessidade de 'Learning Enterprises' para fazer frente às crescentes globalização e customização de produtos e processos assim como a urgente necessidade de uma conscientização ambiental por parte das indústrias de manufatura. É abordada a necessidade de uma revisão da filosofia de produção e das estruturas organizacionais e gerenciais adotadas atualmente pela maioria das empresas do setor de manufatura. Trabalho também inclui um estudo de três elementos que podem ser utilizados como catalisadores para a obtenção de 'Learning Enterprises': Áreas Virtuais de Produção, representando o elemento organizacional, Sistemas Distribuídos de Planejamento Fino, Monitoração e Controle da Produção, como o elemento tecnológico e a 'Human Networking' obtida pelo Gerenciamento da Comunicação Humana, como o elemento necessário para o gerenciamento de sistemas dinâmicos centrados no homem. O resultado do estudo realizado em cada uma das áreas identificadas acima é, então, integrado segundo um procedimento sistemático originando um modelo de referência genérico para a concepção de uma 'Learning Enterprise'. A abordagem apresentada enfoca empresas de manufatura fabricantes de pequenos lotes e de produtos 'one-of-a-kind'

A reference model for information specification for metalworking SMEs

The work reported in this thesis offers a novel basis for the realisation of specifications for information requirements to meet the distinct operational requirements of metalworking SMEs. This has been achieved through the development of a reference SME enterprise model based on fundamental ideas of the holon and fractal factory concepts. The novel concept of a node holon is introduced, which allows the representation of the human dominated interactions in a company based on the fundamental concepts of the holon. This offers a competitive alternative to the methods for enterprise modelling and information specification which are based solely around business processes and procedural rules. A new representation for the organisation of the SME has been based on identifying the major zones of activity within the enterprise, which is seen to provide a more appropriate representation for companies whose basis for operation is informally structured. Two classes of zones have been identified, these are the business support zone and manufacturing zone. The relationship between a top down description of the enterprise as zones and the complementary bottoms up modelling of the enterprise based on concepts of the node holon are described in detail. A critical study of two candidate modelling architectures, namely CIN40SA and ARIS will show the applicability of the individual architectures for the task information specification. The constituents of the SMEE enterprise reference model is placed within the context of contemporary enterprise modelling practice by mapping against one of the architectures. This will demonstrate how the architectures can readily accommodate new modelling approaches whilst retaining their major advantages, thereby increasing their applicability and potential uptake. The reference SME enterprise model has been readily applied in the study of an SME, where a representation of the company has been achieved solely on the current organisation of its business support and manufacturing activities. The holonic aspects of the enterprise have also been successfully modelled. This process is supported by a CASE tool which has it constructs underpinned by the reference SME enterprise model

Integrasi IDEF0 Dan IDEF1 Dalam Cimosa

Enterprise design that rooted from functional modeling, information modeling, and data flow diagram arranges to explain and generate the structures and operations of enterprise. Based on functional, information, resource, and organizational views CIMOSA becomes a methodology to design or redesign the enterprise. In order to integrate the importance of views the IDEF methods is use to avoid information redundancy created by each view. Especially to integrate functional view and information view IDEF0 method generates the components of view as the input to generate the logic relationship between these views by IDEF1 method. Entity become the major factor to connect the IDEF0 and IDEF1in CIMOSA

Analysis of manufacturing operations using knowledge- Enriched aggregate process planning

Knowledge-Enriched Aggregate Process Planning is concerned with the problem of supporting agile design and manufacture by making process planning feedback integral to the design function. A novel Digital Enterprise Technology framework (Maropoulos 2003) provides the technical context and is the basis for the integration of the methods with existing technologies for enterprise-wide product development. The work is based upon the assertion that, to assure success when developing new products, the technical and qualitative evaluation of process plans must be carried out as early as possible. An intelligent exploration methodology is presented for the technical evaluation of the many alternative manufacturing options which are feasible during the conceptual and embodiment design phases. 'Data resistant' aggregate product, process and resource models are the foundation of these planning methods. From the low-level attributes of these models, aggregate methods to generate suitable alternative process plans and estimate Quality, Cost and Delivery (QCD) have been created. The reliance on QCD metrics in process planning neglects the importance of tacit knowledge that people use to make everyday decisions and express their professional judgement in design. Hence, the research also advances the core aggregate planning theories by developing knowledge-enrichment methods for measuring and analysing qualitative factors as an additional indicator of manufacturing performance, which can be used to compute the potential of a process plan. The application of these methods allows the designer to make a comparative estimation of manufacturability for design alternatives. Ultimately, this research should translate into significant reductions in both design costs and product development time and create synergy between the product design and the manufacturing system that will be used to make it. The efficacy of the methodology was proved through the development of an experimental computer system (called CAPABLE Space) which used real industrial data, from a leading UK satellite manufacturer to validate the industrial benefits and promote the commercial exploitation of the research