Harnessing Intellectual Resources in a Collaborative Context to Create Value

The value of electronic collaboration has arisen as successful organisations recognize that they need to convert their intellectual resources into customized services. The shift from personal computing to interpersonal or collaborative computing has given rise to ways of working that may bring about better and more effective use of intellectual resources. Current efforts in managing knowledge have concentrated on producing; sharing and storing knowledge while business problems require the combined use of these intellectual resources to enable organisations to provide innovative and customized services. In this chapter the collaborative context is developed using a model for electronic collaboration through the use of which organisations may mobilse collaborative technologies and intellectual resources towards achieving joint effect.electronic collaboration;value creation;collaborative computing;knowledge management and intellectual resources

SUPPORTING JOINT APPLICATION DEVELOPMENT (JAD) WITH ELECTRONIC MEETING SYSTEMS: A FIELD STUDY

One of the more common approaches to involving users in the system development process is called JAE) (Joint Application DevelopmenO. The JAD approach is based on highly structured, facilitated meetings and, as such, has the potential to be supported by Electronic Meeting Systems (EMS). A multiple-site field study was conducted in which JAD meetings - both traditional and electronic - were observed. Some differences between JAD and JAD supported by EMS were found. The quality of group member participation was more equal in supported JAD meetings, but supported JAD meetings lacked the session discipline of traditional JAD, Further, conflict resolution (closure) emphasized in traditional JAD was not achieved m several electronic sessions. Overall session management activities - the responsibility of the facilitator for integration of the session with other life cycle activities - was weaker in JAD supported by EMS

Structuring electronic discourse for inter-organisational decision making

Electronic technology is increasingly used to support inter-organisational decision making groups in situations where the objectives of participants are divergent and power diffused. This creates conceptual and practical difficulties for participants and sponsors alike. How should the problem be structured? How should success be measured? What type of model should drive the problem structuring process? While the literature on electronically-supported inter-organisational decision making raises issues such as these it does not provide a solution. The current research draws on the problem structuring literature to fill this gap. A conceptual problem structuring model is developed from the theoretical perspectives of pluralism and communicative action. The model is applied to structure strategically important electronically-supported inter-organisational decision making meetings sponsored by government organisations. The focus question is: ‘Does electronic discourse increase the success of inter-organisational decision making? If so, what problem structuring principles and processes were employed, and what level of participant satisfaction was achieved?

A Gaming Laboratory to Study Distributed Collaboration Processes.

Current events present many examples of situations where a fast and coordinated response is required from many and diverse organizations and stakeholders. Technology-mediated communication and collaboration may be the only option for getting things done in situations like these. There is a real need for research on the kinds of environments and processes that best support fast response on urgent tasks for virtual teams. The paper presents the development and initial test of a gaming laboratory to study such processes. The laboratory is adaptable to different kinds of situations. We discuss the design principles and implementation of the laboratory environment, along with lessons learned from the first experiences with it

The effectiveness of virtual facilitation in supporting GDSS appropriation and structured group decision making

Since their introduction a quarter of a century ago, group decision support systems (GDSS) have evolved from applications designed primarily to support decision making for groups in face-to-face settings, to their growing use for “web conferencing,” online collaboration, and distributed group decision-making. Indeed, it is only recently that such groupware applications for conducting face-to-face, as well as “virtual meetings” among dispersed workgroups have achieved mainstream status, as evidenced by Microsoft’s ubiquitous advertising campaign promoting its “Live Meeting” electronic meeting systems (EMS) software. As these applications become more widely adopted, issues relating to their effective utilization are becoming increasingly relevant. This research addresses an area of growing interest in the study of group decision support systems, and one which holds promise for improving the effective utilization of advanced information technologies in general: the feasibility of using virtual facilitation (system-directed multi-modal user support) for supporting the GDSS appropriation process and for improving structured group decision-making efficiency and effectiveness. A multi-modal application for automating the GDSS facilitation process is used to compare conventional GDSS-supported groups with groups using virtual facilitation, as well as groups interacting without computerized decision-making support. A hidden-profile task designed to compare GDSS appropriation levels, user satisfaction, and decision-making efficiency and effectiveness is utilized in an experiment employing auditors, accountants, and IT security professionals as participants. The results of the experiment are analyzed and possible directions for future research efforts are discussed

Harnessing Intellectual Resources in a Collaborative Context to Create Value

The value of electronic collaboration has arisen as successful organisations recognize that they need to convert their intellectual resources into customized services. The shift from personal computing to interpersonal or collaborative computing has given rise to ways of working that may bring about better and more effective use of intellectual resources. Current efforts in managing knowledge have concentrated on producing; sharing and storing knowledge while business problems require the combined use of these intellectual resources to enable organisations to provide innovative and customized services. In this chapter the collaborative context is developed using a model for electronic collaboration through the use of which organisations may mobilse collaborative technologies and intellectual resources towards achieving joint effect

Innovations in Information Systems Education-VIHKNet: Instilling Realism Into the Study of Emerging Trends

In this paper we describe explicit materials that were generated in an ongoing effort to help undergraduate and Masters-level students learn about off-shore outsourcing and radical technical changes in Information Technology development, and the environment in which these materials were developed and continue to be distributed. The environment provides a realistic, effective way for students to learn about emerging trends. Over the last seven years, we tried to bring realism into Information Systems education through a joint project between universities in Hong Kong, Orlando, Tilburg, Eindhoven, Grenoble, and more recently, Beijing. The HKNET project offers an integrated learning activity across multiple international institutions and brings Information Systems reality into educational contexts. It allows students to focus on organizational trends

World Wide Web Technology in Support of Negotiation and Communication

With the advent of the mass use of the Internet involving the classic use of e-mail, file transfer and now the more recent use of www applications, such as home pages, chat, Internet phone, audio and video and web broadcast systems, business transactions over the net are increasing dramatically. An important, yet relatively undeveloped component for electronic commerce is the negotiation of contracts and the resolution of disputes. We discuss Web-based technology and practice in supporting business negotiations and communication. The focus of the paper is on the present and the future promises of such technology

Exploring Multimedia Web Conferencing

Internet changed the perspective on meetings and also on decision making processes. Virtualization of meetings has become a common way for collaboration among employees, customers, partners, trainees and trainers, etc. Web conferencing allows the collaboration between teams' members to achieve common goals. Without the need of travelling and meeting organization, the web conferencing applications permit the participation of people from different location. Web conferencing applications are multimedia systems that allow various remote collaborations with multiple types of resources. The paper presents an exploratory study on multimedia web conferencing systems, its advantages and disadvantages and also a use case, meant to highlight several of this technology benefits and problems.multimedia web conferencing, web collaboration, virtual teams, decision support

A Repeatable Collaboration Process for Developing a Road Map for Emerging New Technology Business: Case Mobile Marketing

The unique and little practiced characteristics of mobile as a marketing medium create a need to set up an action and research agenda regularly to foster the development of the mobile marketing value system. Numerous stakeholders take part in the network to deliver the mobile services. Strengthening their inter-organizational relationships is critical for the emerging value system to evolve. Our paper employs Collaboration Engineering to address this undertaking by designing a standard process that actors in mobile marketing, as well as in other emerging new technology businesses, can use to collaboratively develop a road map for the future. The first field test of this process was conducted in London in connection with the Mobile Marketing Summit ’04 organized by Nokia. The results are promising. Together with senior management of 25 leading brand marketers and advertising agencies we were able to outline an extensive road map while strengthening the network formation in the field