Critically loaded multi-server queues with abandonments, retrials, and time-varying parameters

In this paper, we consider modeling time-dependent multi-server queues that include abandonments and retrials. For the performance analysis of those, fluid and diffusion models called "strong approximations" have been widely used in the literature. Although they are proven to be asymptotically exact, their effectiveness as approximations in critically loaded regimes needs to be investigated. To that end, we find that existing fluid and diffusion approximations might be either inaccurate under simplifying assumptions or computationally intractable. To address that concern, this paper focuses on developing a methodology by adjusting the fluid and diffusion models so that they significantly improve the estimation accuracy. We illustrate the accuracy of our adjusted models by performing a number of numerical experiments

Diffusion models and steady-state approximations for exponentially ergodic Markovian queues

Motivated by queues with many servers, we study Brownian steady-state approximations for continuous time Markov chains (CTMCs). Our approximations are based on diffusion models (rather than a diffusion limit) whose steady-state, we prove, approximates that of the Markov chain with notable precision. Strong approximations provide such "limitless" approximations for process dynamics. Our focus here is on steady-state distributions, and the diffusion model that we propose is tractable relative to strong approximations. Within an asymptotic framework, in which a scale parameter $n$ is taken large, a uniform (in the scale parameter) Lyapunov condition imposed on the sequence of diffusion models guarantees that the gap between the steady-state moments of the diffusion and those of the properly centered and scaled CTMCs shrinks at a rate of $\sqrt{n}$. Our proofs build on gradient estimates for solutions of the Poisson equations associated with the (sequence of) diffusion models and on elementary martingale arguments. As a by-product of our analysis, we explore connections between Lyapunov functions for the fluid model, the diffusion model and the CTMC.Comment: Published in at http://dx.doi.org/10.1214/13-AAP984 the Annals of Applied Probability (http://www.imstat.org/aap/) by the Institute of Mathematical Statistics (http://www.imstat.org

Large deviations analysis for the M/H2/n+MM/H_2/n + M queue in the Halfin-Whitt regime

We consider the FCFS $M/H_2/n + M$ queue in the Halfin-Whitt heavy traffic regime. It is known that the normalized sequence of steady-state queue length distributions is tight and converges weakly to a limiting random variable W. However, those works only describe W implicitly as the invariant measure of a complicated diffusion. Although it was proven by Gamarnik and Stolyar that the tail of W is sub-Gaussian, the actual value of $\lim_{x \rightarrow \infty}x^{-2}\log(P(W >x))$ was left open. In subsequent work, Dai and He conjectured an explicit form for this exponent, which was insensitive to the higher moments of the service distribution. We explicitly compute the true large deviations exponent for W when the abandonment rate is less than the minimum service rate, the first such result for non-Markovian queues with abandonments. Interestingly, our results resolve the conjecture of Dai and He in the negative. Our main approach is to extend the stochastic comparison framework of Gamarnik and Goldberg to the setting of abandonments, requiring several novel and non-trivial contributions. Our approach sheds light on several novel ways to think about multi-server queues with abandonments in the Halfin-Whitt regime, which should hold in considerable generality and provide new tools for analyzing these systems