Softer perspectives on enhancing the patient experience using IS/IT

Purpose – This paper aims to argue that the implementation of the Choose and Book system has failed due to the inability of project sponsors to appreciate the complex and far-reaching softer implications of the implementation, especially in a complex organisation such as the NHS, which has multifarious stakeholders. Design/methodology/approach – The authors use practice-oriented research to try and isolate key parameters. These parameters are compared with existing conventional thinking in a number of focused areas. Findings – Like many previous NHS initiatives, the focus of this system is in its obvious link to patients. However we find that although this project has cultural, social and organisational implications, programme managers and champions of the Connecting for Health programme emphasised the technical domains to IS/IT adoption. Research limitations/implications – This paper has been written in advance of a fully implemented Choose and Book system. Practical implications – The paper requests that more attention be paid to the softer side of IS/IT delivery, implementation, introduction and adoption. Originality/value – The paper shows that patient experience within the UK healthcare sector is still well below what is desired

Bioinformatics and the politics of innovation in the life sciences: Science and the state in the United Kingdom, China, and India

The governments of China, India, and the United Kingdom are unanimous in their belief that bioinformatics should supply the link between basic life sciences research and its translation into health benefits for the population and the economy. Yet at the same time, as ambitious states vying for position in the future global bioeconomy they differ considerably in the strategies adopted in pursuit of this goal. At the heart of these differences lies the interaction between epistemic change within the scientific community itself and the apparatus of the state. Drawing on desk-based research and thirty-two interviews with scientists and policy makers in the three countries, this article analyzes the politics that shape this interaction. From this analysis emerges an understanding of the variable capacities of different kinds of states and political systems to work with science in harnessing the potential of new epistemic territories in global life sciences innovation

Business Process Management Education in Academia: Status, challenges, and Recommendations

In response to the growing proliferation of Business Process Management (BPM) in industry and the demand this creates for BPM expertise, universities across the globe are at various stages of incorporating knowledge and skills in their teaching offerings. However, there are still only a handful of institutions that offer specialized education in BPM in a systematic and in-depth manner. This article is based on a global educators’ panel discussion held at the 2009 European Conference on Information Systems in Verona, Italy. The article presents the BPM programs of five universities from Australia, Europe, Africa, and North America, describing the BPM content covered, program and course structures, and challenges and lessons learned. The article also provides a comparative content analysis of BPM education programs illustrating a heterogeneous view of BPM. The examples presented demonstrate how different courses and programs can be developed to meet the educational goals of a university department, program, or school. This article contributes insights on how best to continuously sustain and reshape BPM education to ensure it remains dynamic, responsive, and sustainable in light of the evolving and ever-changing marketplace demands for BPM expertise

Shaping the space of flows: Local economies and information and communication technologies

Technological and economic development have long since been associated. From the archaeological discoveries of urban living to the cities of the future; from Babylon to places such as Singapore, technology and life are entwined. Much preoccupation today is with information and communications technologies (ICTs) and misguided notions of 'cyberspace' and 'information superhighways' and of course, life in the informational age. The hype that goes with this often conjures up images of endless potential for marginalised groups, or in turn, reinforces the powers of dominant groups during a most challenging period for capitalism. Yet there is a need for research into the way technology, and in particular ICTs, interacts with the social, political, cultural and economic complexity that forms the basis of place. This thesis attempts to address that need by focusing on the role of ICTs in local economies. Based on an extensive overview of the North East, and followed by an intensive approach of investigation into a small number of case studies, this work looks at the political processes that go hand-in-hand with technology and place. Specifically, the thesis pays attention to locally based partnerships that have taken form to build up the ICTs potential of local economies, and it seeks to understand the reasons why these have occurred at this particular moment in time. The research has identified a number of points in the local economy that appear to be emerging as areas for ICTs application. In effect, these are the key points from which the local economy is connected to the global economy. It is argued that local economies are falling in line behind a more global shift towards what Manuel Castells refers to as the informational mode of development. The role of local ICTs partnerships is crucial in enabling such development and the mechanics behind this are investigated. Again, by drawing on the work of Castells, it is contended that these groups are trying to condition the dynamics of the informational age and the logics of that age. That is, local ICTs partnerships, at the level of place, are attempting to shape the space of flows. Four cases are considered in detail. There is the work of the Sunderland Telematics Working Group who have developed a strategic path for the application of ICTs in the city. There is the work of the Wansbeck Initiative, focused on an emerging set of methods to deal with local economic decline and peripheralisation. There is the work of the County Durham Informatics Partnership, led by the county-wide Training and Enterprise Council and supported by the local University, the County Council and a number of local district authorities. And then there is Teesside, a place that has had a number of false starts in commencing on the road to informationalism, due in part to a lack of cohesion in the partnership building process. There is also the work of Northern Informatics who act as part of the bigger regional picture, perhaps suggesting that as these groups take form there may be an ICTs 'turf-war' to consider. This work shows that there is indeed some level of contestation as local ICTs partnerships are formed. Fundamentally, we are at the beginning of something new here, and there can be no predetermined outcome of how local groups attempt to shape the space of flows

A Model for Strengthening the Software Engineering Research

Like all other New Member States (NMS) Bulgaria is experiencing a dramatic change in all areas of its society. These changes reflect very seriously on the research capacity of the country and, in particular to Sofia University (SU). The Faculty of Mathematics and Informatics (FMI) has experienced some serious problems closely related to the general socio-economic and the research environment in Bulgaria. This paper describes a model for strengthening the research capacity of FMI, especially the one in the area of Software Engineering. The case study of successful industry-university cooperation in the framework of European project is presente

Developing a distributed electronic health-record store for India

The DIGHT project is addressing the problem of building a scalable and highly available information store for the Electronic Health Records (EHRs) of the over one billion citizens of India

New Europe's Promise for Life Sciences

The life sciences sector (and biotechnology in particular) has emerged as a prospective area, and attracted a lot of attention recently. Multinational companies in the life sciences seek to explore new markets, and, on the other side, governments strive to develop the life sciences sector perceiving it as a basis for long-term development. Whilst the R&D activities of global multinationals in life sciences still remain concentrated in the Triadic economies, these companies increasingly seek for new location to tap the knowledge. New EU member states emerge as such prospective locations. Notwithstanding the interest towards this sector, the body of literature on the development of life sciences in new EU member states, and particularly, the role of multinational companies, remains scant. In this explorative study we attempt to fill this gap and focus on the role of multinational companies in the Czech life sciences sector.Life Sciences, Biotechnology, Pharmaceuticals, Multinational Companies, European Union

Innovation network building in the Hungarian region of South Transdanubia

The economic attraction of the regions depends on the spatially balanced network-based co-operation of different research bases, SMEs and organisations involved in innovation development these days. The research on regional innovation examines the correlation between regional innovation development, innovation potential and the innovation networks. This study summarises the research trends on the innovation network theory and introduces experiences of the European network building in order to gain best practice in the introduction of network-oriented regional innovation development for the Hungarian region of South Transdanubian . After the introduction of the innovation endowments of the region I discuss the database of the potential network actors and organisations, the possible phases of the regional network building and the preparatory works of the regional innovation strategy under implementation.