Storytelling and social networking as tools for digital and mobile marketing of luxury fashion brands

This research intends to discover what the current strategies in digital marketing that are being carried out by brands in the luxury fashion sector are. It is intended to identify the most relevant aspects in the interaction of brands with their audiences in a digital and mobile environment, for which qualitative techniques have been used, through content analysis and in-depth interviews. We have found that, among others, the principle of "storytelling" is one of the key strategies in digital marketing, this principle is found in video marketing strategies, social media, events and exhibitions open to the public, which seek to interact with public and show its history

How Chanel adapted its storytelling to the digital era within its masstige segment : a case study of the perfume Chanel number 5

The information and communication technologies - which became popular worldwide since the 1990s - have transformed the contemporary world; thus, altering interpersonal, labor and consumption relationships. Thanks to the connectivity and interaction between people, without limits of time and space, the collectivity was empowered. In this globalized world - with an endless supply of possibilities, experiences, information and products - it is crucial to offer users great content to stand out in the crowd. In this context, nothing is more effective than using storytelling to involve and engage consumers. Stories arouse interest and empathy for brands, as well as for the values they transmit; thus, strengthening emotional bonds with customers and consequently increasing the desire of purchasing their products. Luxury brands are aware of the relevance of engaging customers and creating emotional bonds. This research is a case study of the perfume Chanel Number 5, that consists of a one single phase; which is the qualitative content analysis of all advertising films the perfume, released from 1973 to 2020. This study investigated the evolution of the storytelling of Chanel - within its masstige segment - and how it has adapted to the digital age. Another objective was having a broader understanding of the use of storytelling in the advertisement of luxury and masstige brands, specially in the new digital context. The storytelling of Chanel Number 5 evolved over time and accompanied the technological changes that transformed the contemporary society; but, without ever losing its essential attributes, like glamour, luxury, allure and singularity.As tecnologias da informação e comunicação - que se popularizaram mundialmente desde a década de 1990 - transformaram o mundo contemporâneo, e alteraram as relações interpessoais, de trabalho e consumo. Graças à conectividade e interação entre as pessoas, sem limites de tempo e espaço, a coletividade foi potencializada. Neste mundo globalizado - com uma oferta infinita de possibilidades, experiências, informações e produtos - é fundamental oferecer aos usuários um ótimo conteúdo para se destacar na multidão. Nesse contexto, nada é mais eficaz do que contar histórias para envolver e engajar os consumidores. As histórias despertam interesse e empatia pelas marcas, bem como pelos valores que transmitem; fortalecendo assim os laços afetivos com os consumidores e, consequentemente, aumentando o desejo em adquirir seus produtos. As marcas de luxo estão cientes da importância de envolver os clientes e criar laços emocionais. Esta pesquisa é um estudo de caso do perfume Chanel Número 5, que consiste em uma única fase; qual seja uma análise qualitativa de conteúdo de todos os filmes publicitários do perfume, lançados de 1973 a 2020. Este estudo investigou a evolução da narrativa da Chanel - dentro do seu segmento masstige - e como ela se adaptou à era digital. Outro objetivo foi ter uma ampla compreensão do uso da narrativa na propaganda de marcas de luxo e masstige, especialmente no novo contexto digital. A narrativa do perfume Chanel Número 5 evoluiu ao longo do tempo e acompanhou as mudanças tecnológicas que transformaram a sociedade contemporânea; sem perder de vista seus atributos essenciais, como glamour, luxo, fascínio e singularidade

Social media: a new channel of communication for luxury brands' customer relation strategy

JEL Classification System: M310With the arrival of social media into our lives, that made it possible to reconsider traditional marketing strategies. Various brands have created their own page on many social media platforms such as Facebook and Instagram. Despite this increase in brand membership, luxury brands have been reluctant to engage in new digital strategies. This project involves discovering the new relationship between luxury brands and social media. The goal is to show how the luxury world digitalized gradually, and how they are now getting more and more involved on each platform. Each social media platform has its own potential and luxury brands should use them in the best possible way, in order to seek profit and improve customer relationships. This paper attempts to understand how luxury brands can modernize their image through social media. It is paramount to analyze how they are targeting new generations such as the millennials. Audiences are no longer passive; they are seeking for commitment and information from brands Moreover, a comparative analysis between luxury brands and masstige brands will help us understand how collaborations between those two can be a benefit for the social media strategy in the luxury sector. Furthermore, luxury brands should engage with new social media strategies by using networks (such as WhatsApp, Snapchat or Twitter) that are not saturated by the fashion sector yetCom a chegada dos media sociais nas nossas vidas, tornou-se possível reconsiderar estratégias tradicionais de marketing. Várias marcas criaram sua própria página em muitas plataformas de redes sociais, como Facebook e Instagram. Apesar desse aumento na adesão à marca, as marcas de luxo relutam em engajar-se em novas estratégias digitais. Este projeto envolve a descoberta do novo relacionamento entre marcas de luxo e redes sociais. O objetivo é mostrar como o mundo do luxo digitalizou-se gradualmente, e da maneira na qual estão cada vez mais envolvidos em cada plataforma. Cada plataforma de media social tem o seu próprio potencial e as marcas de luxo devem usá-las da melhor maneira possível, para buscar lucro e melhorar as relações com os clientes. Este artigo tenta entender como as marcas de luxo podem modernizar a sua imagem através dos media sociais. É fundamental analisar como eles estão visando as novas gerações, como por exemplo os milênios. As audiências já não são passivas; eles estão buscando compromisso e informações de marcas. Além disso, uma análise comparativa entre marcas de luxo e marcas de massigenos nos ajudará a entender como as colaborações entre esses dois podem ser um benefício para a estratégia dos media sociais no setor do luxo. Além disso, as marcas de luxo devem envolver-se com novas estratégias de redes sociais usando redes (como WhatsApp, Snapchat ou Twitter) que ainda não estão saturadas pelo setor da moda

A Thematic Review on Digital Storytelling (DST) in Social Media

Digital Storytelling (DST) is defined as telling stories using digital means. It has been initially applied for diverse purposes, including in community development, therapeutic benefits, and as an aid in teaching and learning. DST has recently been broadly used on social media platforms for marketing, running campaigns, journalism, and much more. However, no comprehensive systematic or thematic review of DST in social media has been conducted. Accordingly, this paper aims to provide a thematic review of DST in social media. The thematic review was carried out on 50 articles published from 2016 to 2021. These 50 discrete studies were selected because they met the inclusion criteria based on the research question of this review. The thematic review used ATLAS.ti as a tool to assist the review process. The results indicated that DST in social media was appropriate for marketing, including branding and advertising. Besides, using DST in social media over the years for education, training, professional development, community development and services, running campaigns, and therapy has significantly impacted these areas. Across the research articles, including case studies and essays, authors have reported several benefits of using DST in social media

Branding in social media: A bibliometric Analyssi

To have a clearer insight into how branding has evolved over the past ten years (2012-2022) in social media, a comprehensive bibliographic analysis is conducted on selected papers in the journals included in Web of Science database on branding in social media. We employ the VOSViewer tool to complete our bibliographic analysis. VOSViewer is used for graphical representations of network maps. We will be using this tool to explore the co-occurrence of keywords in the branding area. This work provides a basis for the scope of strategic approaches to branding in social media by investigating the scope of research to find areas of opportunity for scholars. We expound on the existing scholarly research on branding in social media, offer a procedural overview of the VOSViewer tool, provide managerial implications of this work, discuss limitations, and recommend areas for future researc

To boardrooms and sustainability: the changing nature of segmentation

Market segmentation is the process by which customers in markets with some heterogeneity are grouped into smaller homogeneous segments of more ‘similar’ customers. A market segment is a group of individuals, groups or organisations sharing similar characteristics and buying behaviour that cause them to have relatively similar needs and purchasing behaviour. Segmentation is not a new concept: for six decades marketers have, in various guises, sought to break-down a market into sub-groups of users, each sharing common needs, buying behavior and marketing requirements. However, this approach to target market strategy development has been rejuvenated in the past few years. Various reasons account for this upsurge in the usage of segmentation, examination of which forms the focus of this white paper. Ready access to data enables faster creation of a segmentation and the testing of propositions to take to market. ‘Big data’ has made the re-thinking of target market segments and value propositions inevitable, desirable, faster and more flexible. The resulting information has presented companies with more topical and consumer-generated insights than ever before. However, many marketers, analytics directors and leadership teams feel over-whelmed by the sheer quantity and immediacy of such data. Analytical prowess in consultants and inside client organisations has benefited from a stepchange, using new heuristics and faster computing power, more topical data and stronger market insights. The approach to segmentation today is much smarter and has stretched well away from the days of limited data explored only with cluster analysis. The coverage and wealth of the solutions are unimaginable when compared to the practices of a few years ago. Then, typically between only six to ten segments were forced into segmentation solutions, so that an organisation could cater for these macro segments operationally as well as understand them intellectually. Now there is the advent of what is commonly recognised as micro segmentation, where the complexity of business operations and customer management requires highly granular thinking. In support of this development, traditional agency/consultancy roles have transitioned into in-house business teams led by data, campaign and business change planners. The challenge has shifted from developing a granular segmentation solution that describes all customers and prospects, into one of enabling an organisation to react to the granularity of the solution, deploying its resources to permit controlled and consistent one-to-one interaction within segments. So whilst the cost of delivering and maintaining the solution has reduced with technology advances, a new set of systems, costs and skills in channel and execution management is required to deliver on this promise. These new capabilities range from rich feature creative and content management solutions, tailored copy design and deployment tools, through to instant messaging middleware solutions that initiate multi-streams of activity in a variety of analytical engines and operational systems. Companies have recruited analytics and insight teams, often headed by senior personnel, such as an Insight Manager or Analytics Director. Indeed, the situations-vacant adverts for such personnel out-weigh posts for brand and marketing managers. Far more companies possess the in-house expertise necessary to help with segmentation analysis. Some organisations are also seeking to monetise one of the most regularly under-used latent business assets… data. Developing the capability and culture to bring data together from all corners of a business, the open market, commercial sources and business partners, is a step-change, often requiring a Chief Data Officer. This emerging role has also driven the professionalism of data exploration, using more varied and sophisticated statistical techniques. CEOs, CFOs and COOs increasingly are the sponsor of segmentation projects as well as the users of the resulting outputs, rather than CMOs. CEOs because recession has forced re-engineering of value propositions and the need to look after core customers; CFOs because segmentation leads to better and more prudent allocation of resources – especially NPD and marketing – around the most important sub-sets of a market; COOs because they need to better look after key customers and improve their satisfaction in service delivery. More and more it is recognised that with a new segmentation comes organisational realignment and change, so most business functions now have an interest in a segmentation project, not only the marketers. Largely as a result of the digital era and the growth of analytics, directors and company leadership teams are becoming used to receiving more extensive market intelligence and quickly updated customer insight, so leading to faster responses to market changes, customer issues, competitor moves and their own performance. This refreshing of insight and a leadership team’s reaction to this intelligence often result in there being more frequent modification of a target market strategy and segmentation decisions. So many projects set up to consider multi-channel strategy and offerings; digital marketing; customer relationship management; brand strategies; new product and service development; the re-thinking of value propositions, and so forth, now routinely commence with a segmentation piece in order to frame the ongoing work. Most organisations have deployed CRM systems and harnessed associated customer data. CRM first requires clarity in segment priorities. The insights from a CRM system help inform the segmentation agenda and steer how they engage with their important customers or prospects. The growth of CRM and its ensuing data have assisted the ongoing deployment of segmentation. One of the biggest changes for segmentation is the extent to which it is now deployed by practitioners in the public and not-for-profit sectors, who are harnessing what is termed social marketing, in order to develop and to execute more shrewdly their targeting, campaigns and messaging. For Marketing per se, the interest in the marketing toolkit from non-profit organisations, has been big news in recent years. At the very heart of the concept of social marketing is the market segmentation process. The extreme rise in the threat to security from global unrest, terrorism and crime has focused the minds of governments, security chiefs and their advisors. As a result, significant resources, intellectual capability, computing and data management have been brought to bear on the problem. The core of this work is the importance of identifying and profiling threats and so mitigating risk. In practice, much of this security and surveillance work harnesses the tools developed for market segmentation and the profiling of different consumer behaviours. This white paper presents the findings from interviews with leading exponents of segmentation and also the insights from a recent study of marketing practitioners relating to their current imperatives and foci. More extensive views of some of these ‘leading lights’ have been sought and are included here in order to showcase the latest developments and to help explain both the ongoing surge of segmentation and the issues under-pinning its practice. The principal trends and developments are thereby presented and discussed in this paper

Using tablets for e-assessment of project-based learning

Technology is confirmed to be an effective tool for assessment and feedback, in particular for computer-assisted assessment (Irons, 2008; Challis, 2005), producing feedback (Heinrich et al., 2009) and publishing feedback (Bloxham and Boyd, 2007; Denton, 2003; Denton et al., 2008). The arrival of affordable mobile devices has introduced a new means for enhancing the above practices (Fabian and MacLean, 2014; Plimmer and Mason, 2006; Salem, 2013). Student preferences to smart phones and tablet devices steer the technological innovation towards ubiquitous mobile connectivity. Inspired by the benefits of such life and study style, educators have started exploring the use of these technologies. Tablet computers prove to become their preferred choice as they resolve some of the limitations associated with the design, readability and comprehensiveness of the feedback for mobile devices with smaller screens (Strain-Seymour, 2013, Rootman-le Grange and Lutz, 2013). This paper reports how tablets and the Form Connext mobile app have been used for engaging a sample of 300 Business Studies students in in-class online assessment and designing and providing timely comprehensive feedback. The study has followed an action research strategy that is grounded on a continuous and dynamic process of reflection (Carr and Kemmis, 2003) on the effectiveness of assessment of student projects documented electronically through wikis and electronic portfolios. It refines the use of tablets for summative and formative assessment of the project-based learning tasks through three review cycles, each of which incorporated a Reflection and Improvements stage. The experience resulted in enhancement of assessment strategies and contribution to the development of contemporary models of learning through effective assessment and feedback (Carr and Kemmis, 2003). The results of the work confirm that tablet computers are an effective tool in assessing e-materials in larger classes for two primary reasons. Firstly, design of e-forms facilitates rigorous process of reflection and understanding assessment criteria that in turn benefit students when preparing for the assessment. Hence, legible and detailed feedback is produced anytime anywhere with synchronous updates within the marking team. Secondly, students benefit from immediate comprehensive feedback allowing them to reflect on and improve their understanding of subject matters, as well as to engage in discussing specific details of the work that are captured through the form. An unexpected outcome was the enhanced reputation and respect to the tutors amongst students, the triggering of student curiosity and enthusiasm in applying similar approach to their own work. The diffusion for the practice amongst other units and identifying other purposes for which the mobile app could be used are also seen as achievements exceeding the expectations of the project team

Media Sosial Tiktok Sebagai Media Penjualan Digital Secara Live di Kalangan Mahasiswa Universitas Ahmad Dahlan

TikTok melakukan berbagai cara untuk menarik konsumen agar menawarkan berbagai produk dan took-toko yang terdaftar dimarketplace TikTok. Mereka memanfaatkan situasi di mana belanja online yang sedang marak diminati masyarakat Indonesia. Perkembangan bisnis melalui media sosial semakin meningkat dari hari kehari sementara jumlah pengguna langsung internet atau toko TikTok semakin meningkat di seluruh dunia, terutama di Indonesia. Media sosial seperti TikTok menjadi salah satu promosi produk yang saat ini memiliki prospek yang sangat bagus. Tiktok Shop Live sudah memiliki pasar yang sangat luas di seluruh dunia dengan segala kelebihannya. Dalam setiap update TikTok pengguna, terdapat peluang bisnis, informasi bisnis, dan strategi pemasaran yang berbeda untuk produk tersebut. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana pemanfaatan media sosial (TikTok) untuk e-commerce di kalangan mahasiswa ilmu komunikasi angkatan 2020 Universitas Ahmad Dahlan Yogyakarta tumbuh atau berkurang dari tahun ke tahun. Data dikumpulkan dengan menggunakan metode kualitatif. Hasil analisis ini menunjukkan kebiasaan belanja online siswa SMA menggunakan Tiktok

Strategy for selling dreams: The Portuguese luxury world

The growth of the luxury market in the last decades and the globalization, through digitization, has led to the emerge of more luxury brands in Portugal, that have brought with them new business models thoroughly connected with the digital. It also led the established portuguese luxury brands to rethink their business models, thus leading to a profound rethinking of Portuguese luxury business models. The objective of this dissertation is to characterize the portuguese luxury strategy, via his luxury business model. Through that luxury business model establish a comparative model for Portugal with other geographies and use it to provide recommendations and suggestions for the most favorable luxury business models, attending to the new trends on the matter. This investigation presents and discusses the data collected for several portuguese luxury brands, in the segment of personal goods, such as Pé de Chumbo, Josefinas and Carlos Santos Shoes. The main characteristics of the business model identified are the international exposure of the brand, the corporate environment, and the brand strategy in terms of products, distribution and communication. Among the results found during this investigation, it is noteworthy that portuguese luxury brands differ essentially in craftmanship and savoir-faire and that this characteristic adds them in scarcity and consequently in exclusivity, one of the main attributes pursued by luxury consumers. On the other hand, the use of social media and online stores for communication and distribution, respectively, allows them flexibility and facilitate the internationalization.O crescimento do mercado de luxo nas últimas décadas e a globalização, através da digitalização, levou ao aparecimento em Portugal de mais marcas de luxo que trouxeram consigo novos modelos de negócio intimamente ligados ao digital. Fez ainda que as marcas de luxo instituídas repensassem os seus modelos de negócio, levando assim a um profundo repensar dos modelos de negócio de luxo portugueses. O objetivo desta dissertação é caracterização da estratégia das marcas de luxo portuguesas, através do seu modelo de negócio de luxo. E partindo dessa premissa estabelecer um modelo comparativo de Portugal com outras geografias e utilizar este modelo de negócio de luxo português para fornecer recomendações e sugestões para otimizar estes modelos, considerando as novas tendências do mercado de luxo internacional. Esta investigação apresenta e discute os dados levantados para várias marcas de luxo portuguesas, enquadradas no segmento de bens pessoais, tais como, Pé de Chumbo, Josefinas e Carlos Santos Shoes. As principais características do modelo de negócio identificadas são a exposição internacional da marca, o ambiente corporativo e a estratégia da marca em termos de produtos, distribuição e comunicação. Entre os resultados encontrados durante esta investigação destacar-se que as marcas de luxo portuguesas se diferenciam essencialmente no craftmanship e savoir-faire e esta característica enquadra-as na escassez e consequentemente na exclusividade, uma das principais características procuradas pelos consumidores de luxo. Por outro lado, a utilização das redes sociais e de lojas online para comunicação e distribuição, respetivamente, permite-lhes flexibilidade e maior facilidade de internacionalização

EDUCATING, EVALUATING, ADVISING, AND ENTERTAINING - DIGITAL INFLUENCERS AND THEIR NARRATIVES

Organizations have been increasingly exploring storytelling as a valuable strategy to engage customers to increase their attention and retention. Social media platforms like Instagram have become essential tools for many brands to use storytelling through influencers. In this study, we explore the narratives constructed by digital influencers, as they play a crucial role in shaping their brand image and engagement with their audience. By analysing the narrative strategies used by digital influencers, we contribute to a deeper understanding of the role and impact of digital storytelling. We identify, illustrate, and discuss four narrative strategies: educating, evaluating, advising, and entertaining. Our study motivates further research to develop a detailed conceptual understanding of digital influencers and digital storytelling