An explanatory and predictive PLS-SEM approach to the relationship between organizational culture,organizational performance and customer loyalty: The case of health clubs

Purpose This study aims to analyze the impact and predictive capacity of organizational culture on both customer loyalty and organizational performance in health clubs using data from managers and customers of health clubs in Spain. Design/methodology/approach A total of 101 managers were asked to measure organizational culture and organizational performance and 2,931 customers were asked to indicate their customer loyalty. The proposed hypotheses were tested and their predictability assessed through PLS-SEM. A composite concept was adopted to analyze the relationships between the different constructs and their indicators. Findings The findings suggest that organizational culture has a positive relationship with both customer loyalty and organizational performance. The four main dimensions of organizational culture that influence this relationship are, in order of significance, organizational presence, formalization, atmosphere and service-equipment. The authors’ model has a very good predictive power for both dependent variables. Originality/value Customer loyalty is an aspect of health clubs that can be improved. This study highlights the importance of creating a strong organizational culture in health clubs, as it enhances and predicts customer loyalty and organizational performance. Its predictability has already been tested with samples of managers and customers, with the analysis being performed from the perspective of the organization’s management and customer perceptions. This study also contributes to the field of sport management, using a predictive PLS-SEM techniqu

Performance Measures to Assess Resiliency and Efficiency of Transit Systems

Transit agencies are interested in assessing the short-, mid-, and long-term performance of infrastructure with the objective of enhancing resiliency and efficiency. This report addresses three distinct aspects of New Jersey’s Transit System: 1) resiliency of bridge infrastructure, 2) resiliency of public transit systems, and 3) efficiency of transit systems with an emphasis on paratransit service. This project proposed a conceptual framework to assess the performance and resiliency for bridge structures in a transit network before and after disasters utilizing structural health monitoring (SHM), finite element (FE) modeling and remote sensing using Interferometric Synthetic Aperture Radar (InSAR). The public transit systems in NY/NJ were analyzed based on their vulnerability, resiliency, and efficiency in recovery following a major natural disaster

Ethernet - a survey on its fields of application

During the last decades, Ethernet progressively became the most widely used local area networking (LAN) technology. Apart from LAN installations, Ethernet became also attractive for many other fields of application, ranging from industry to avionics, telecommunication, and multimedia. The expanded application of this technology is mainly due to its significant assets like reduced cost, backward-compatibility, flexibility, and expandability. However, this new trend raises some problems concerning the services of the protocol and the requirements for each application. Therefore, specific adaptations prove essential to integrate this communication technology in each field of application. Our primary objective is to show how Ethernet has been enhanced to comply with the specific requirements of several application fields, particularly in transport, embedded and multimedia contexts. The paper first describes the common Ethernet LAN technology and highlights its main features. It reviews the most important specific Ethernet versions with respect to each application field’s requirements. Finally, we compare these different fields of application and we particularly focus on the fundamental concepts and the quality of service capabilities of each proposal

Flexible provisioning of Web service workflows

Web services promise to revolutionise the way computational resources and business processes are offered and invoked in open, distributed systems, such as the Internet. These services are described using machine-readable meta-data, which enables consumer applications to automatically discover and provision suitable services for their workflows at run-time. However, current approaches have typically assumed service descriptions are accurate and deterministic, and so have neglected to account for the fact that services in these open systems are inherently unreliable and uncertain. Specifically, network failures, software bugs and competition for services may regularly lead to execution delays or even service failures. To address this problem, the process of provisioning services needs to be performed in a more flexible manner than has so far been considered, in order to proactively deal with failures and to recover workflows that have partially failed. To this end, we devise and present a heuristic strategy that varies the provisioning of services according to their predicted performance. Using simulation, we then benchmark our algorithm and show that it leads to a 700% improvement in average utility, while successfully completing up to eight times as many workflows as approaches that do not consider service failures

Infrastructure network vulnerability

The work presented in this paper aims to propose a methodology of analyzing infrastructure network vulnerability in the field of prevention or reduction of the natural disaster consequences. After a state of the art on vulnerability models in the academic literature, the various vulnerability factors are classified and discussed. Eventually, a general model of vulnerability analysis including societal parameters is presented

An Effective Strategy for the Flexible Provisioning of Service Workflows

Recent advances in service-oriented frameworks and semantic Web technologies have enabled software agents to discover and invoke resources over large distributed systems, in order to meet their high-level objectives. However, most work has failed to acknowledge that such systems are complex and dynamic multi-agent systems, where service providers act autonomously and follow their own decision-making procedures. Hence, the behaviour of these providers is inherently uncertain - services may fail or take uncertain amounts of time to complete. In this work, we address this uncertainty and take an agent-oriented approach to the problem of provisioning service providers for the constituent tasks of abstract workflows. Specifically, we describe an algorithm that uses redundancy to deal with unreliable providers, and we demonstrate that it achieves an 8-14% improvement in average utility over previous work, while performing up to 6 times as well as approaches that do not consider service uncertainty. We also show that our algorithm performs well in the presence of inaccurate service performance information

Structural Equation Modeling and simultaneous clustering through the Partial Least Squares algorithm

The identification of different homogeneous groups of observations and their appropriate analysis in PLS-SEM has become a critical issue in many appli- cation fields. Usually, both SEM and PLS-SEM assume the homogeneity of all units on which the model is estimated, and approaches of segmentation present in literature, consist in estimating separate models for each segments of statistical units, which have been obtained either by assigning the units to segments a priori defined. However, these approaches are not fully accept- able because no causal structure among the variables is postulated. In other words, a modeling approach should be used, where the obtained clusters are homogeneous with respect to the structural causal relationships. In this paper, a new methodology for simultaneous non-hierarchical clus- tering and PLS-SEM is proposed. This methodology is motivated by the fact that the sequential approach of applying first SEM or PLS-SEM and second the clustering algorithm such as K-means on the latent scores of the SEM/PLS-SEM may fail to find the correct clustering structure existing in the data. A simulation study and an application on real data are included to evaluate the performance of the proposed methodology