Specification Techniques for Multi-Modal Dialogues in the U-Wish Project

In this paper we describe the development of a specification\ud technique for specifying interactive web-based services. We\ud wanted to design a language that can be a means of\ud communication between designers and developers of interactive services, that makes it easier to develop web-based services fitted to the users and that shortens the pathway from design to implementation. The language, still under development, is based on process algebra and can be\ud connected to the results of task analysis. We have been\ud working on the automatic generation of executable prototypes\ud out of the specifications. In this way the specification\ud language can establish a connection between users, design\ud and implementation. A first version of this language is\ud available as well as prototype tools for executing the specifications. Ideas will be given as to how to make the connection between specifications and task analysis

Modeling the dialogue aspects of an information system.

In this paper we investigate techniques offered by current object-oriented development methods for the specification of the user-system dialogue aspect of a software system. Current development methods do not give very extensive guidelines on how to model this aspect and the available techniques need some refinement and elaboration to fit this particular task in the software specification process. The paper first compares a number of approaches. The common elements of these approaches are summarized and further developed into one comprehensive set of techniques that addresses the needs of functional requirements analysis.

A methodology for the design and evaluation of user interfaces for interactive information systems

The definition of proposed research addressing the development and validation of a methodology for the design and evaluation of user interfaces for interactive information systems is given. The major objectives of this research are: the development of a comprehensive, objective, and generalizable methodology for the design and evaluation of user interfaces for information systems; the development of equations and/or analytical models to characterize user behavior and the performance of a designed interface; the design of a prototype system for the development and administration of user interfaces; and the design and use of controlled experiments to support the research and test/validate the proposed methodology. The proposed design methodology views the user interface as a virtual machine composed of three layers: an interactive layer, a dialogue manager layer, and an application interface layer. A command language model of user system interactions is presented because of its inherent simplicity and structured approach based on interaction events. All interaction events have a common structure based on common generic elements necessary for a successful dialogue. It is shown that, using this model, various types of interfaces could be designed and implemented to accommodate various categories of users. The implementation methodology is discussed in terms of how to store and organize the information

A grammatical specification of human-computer dialogue

The Seeheim Model of human-computer interaction partitions an interactive application into a user-interface, a dialogue controller and the application itself. One of the formal techniques of implementing the dialogue controller is based on context-free grammars and automata. In this work, we modify an off-the-shelf compiler generator (YACC) to generate the dialogue controller. The dialogue controller is then integrated into the popular X-window system, to create an interactive-application generator. The actions of the user drive the automaton, which in turn controls the application

Relational Approach to Knowledge Engineering for POMDP-based Assistance Systems as a Translation of a Psychological Model

Assistive systems for persons with cognitive disabilities (e.g. dementia) are difficult to build due to the wide range of different approaches people can take to accomplishing the same task, and the significant uncertainties that arise from both the unpredictability of client's behaviours and from noise in sensor readings. Partially observable Markov decision process (POMDP) models have been used successfully as the reasoning engine behind such assistive systems for small multi-step tasks such as hand washing. POMDP models are a powerful, yet flexible framework for modelling assistance that can deal with uncertainty and utility. Unfortunately, POMDPs usually require a very labour intensive, manual procedure for their definition and construction. Our previous work has described a knowledge driven method for automatically generating POMDP activity recognition and context sensitive prompting systems for complex tasks. We call the resulting POMDP a SNAP (SyNdetic Assistance Process). The spreadsheet-like result of the analysis does not correspond to the POMDP model directly and the translation to a formal POMDP representation is required. To date, this translation had to be performed manually by a trained POMDP expert. In this paper, we formalise and automate this translation process using a probabilistic relational model (PRM) encoded in a relational database. We demonstrate the method by eliciting three assistance tasks from non-experts. We validate the resulting POMDP models using case-based simulations to show that they are reasonable for the domains. We also show a complete case study of a designer specifying one database, including an evaluation in a real-life experiment with a human actor

An architecture for bridging OO and business process modeling.

Workflow systems and object-oriented (OO) technology have undoubtedly been some of the most important domains of interest of information technology over the past decade. Both domains however, have largely evolved independently, and not much research can be found in which OO principles and concepts have been applied to workflow systems or vice versa. In this paper we show how the two domains can be integrated. By integrating both domains, business process modelling can benefit from the advantages of the object-oriented approach. On the other hand, a more process oriented approach to object-oriented development would enhance the organisational fit in of object-oriented information systems development. The architecture that results from this integration is a tier-based one with a separate tier for workflow aspects.Architecture; Processes; Systems; Information technology; Systems development; Integration;

A software toolkit for web-based virtual environments based on a shared database

We propose a software toolkit for developing complex web-based user interfaces, incorporating such things as multi-user facilities, virtual environments (VEs), and interface agents. The toolkit is based on a novel software architecture that combines ideas from multi-agent platforms and user interface (UI) architectures. It provides a distributed shared database with publish-subscribe facilities. This enables UI components to observe the state and activities of any other components in the system easily. The system runs in a web-based environment. The toolkit is comprised of several programming and other specification languages, providing a complete suite of systems design languages. We illustrate the toolkit by means of a couple of examples

Knowledge management: Using a knowledge requirements framework to enhance UK health sector supply chains

The gaps of mismatch both knowledge and understanding of beneficiaries and solution providers at the initial stage of developing projects have led to the failures of many projects including supply chains (SC) and related information technology systems (ITS) projects (Lyytinen and Hirschheim, 1987) . The aims of this paper are first, to address theoretical framework by bridging the gaps of different types of knowledge. Second, to establishing business requirements and the flow of information in supply chains between beneficiaries and solution providers in the long and complicated supply chains of the UK’s Health Sector. On the basis of brief introduction to knowledge, knowledge management and supply chain, the paper presents a practical framework that has been developed through critical and relevant literatures in the above three subject areas. Techniques and Tools stem from both management science and information systems were used to provide a possible solution for the problem in bridging the gaps of mismatch knowledge and understanding at the initial stage of identifying requirements in projects through knowledge sharing and transfer