Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia

Policy Pathways to Health in the Russian Federation

"Policy Pathways to Health in the Russian Federation" was the name given to a project implemented in 2002-04 by IIASA in collaboration with the institute for Socio-economic Studies of Population of the Russian Academy of Sciences. The core activity of the project was organizing a workshop, held at IIASA in September 2003, at which national and international researchers and policy makers shared information and insights. Through workshop papers and discussions, sources of the poor health situation in Russia ranging from bad health behaviors to inadequate health care financing were discussed and analyzed. The focus throughout was on possible policy responses. This IIASA Interim REport presents the Proceedings of the Workshop, followed by the workshop program and list of participants given as Annexes 1 and 2. The presentations published are condensed versions of project papers available at the workshop web site www.iiasa.ac.at/Research/RMS/TACIS03/?sb=19

The distinct evaluation of information in a new managerial function of information – decision

The function defined as information-decision can be considered today the central function of management; we believe that the option for a compromise of the type: prognosis of product or service, organization, information - decision, stimulation and control better responds to the new managerial conditions. Any decision primarily means correct information, in order to be able to choose. Surprisingly, from the old Greek term entropis to the actual managerial information it is not such a long way and stages of the new function of information-decision emphasise the continuous interdependences between information and decision, as well as a large number of characteristic features as a result of a necessary compromise in contemporary management.information-decision, entropy, redundancy, managerial information and decision

The distinct evaluation of information in a new managerial function of information – decision

The function defined as information-decision can be considered today the central function of management; we believe that the option for a compromise of the type: prognosis of product or service, organization, information - decision, stimulation and control better responds to the new managerial conditions. Any decision primarily means correct information, in order to be able to choose. Surprisingly, from the old Greek term entropis to the actual managerial information it is not such a long way and stages of the new function of information-decision emphasise the continuous interdependences between information and decision, as well as a large number of characteristic features as a result of a necessary compromise in contemporary management

The distinct evaluation of information in a new managerial function of information – decision

The function defined as information-decision can be considered today the central function of management; we believe that the option for a compromise of the type: prognosis of product or service, organization, information - decision, stimulation and control better responds to the new managerial conditions. Any decision primarily means correct information, in order to be able to choose. Surprisingly, from the old Greek term entropis to the actual managerial information it is not such a long way and stages of the new function of information-decision emphasise the continuous interdependences between information and decision, as well as a large number of characteristic features as a result of a necessary compromise in contemporary management