7 research outputs found

    Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

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    Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia

    Hacia un modelo híbrido de simulación de la producción de software en un entorno multiproyecto

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    La simulación del ciclo de vida de los proyectos software o de partes de éste es un activo campo de investigación en la ingeniería del software. El presente informe analiza la literatura sobre modelos de simulación que puedan se útiles para estudiar las organizaciones de desarrollo de software. La finalidad del trabajo es construir un modelo de simulación en el que se puedan implementar diversas políticas de asignación de recursos basadas en las técnicas de gestión de proyectos propias de la investigación operativa en un contexto de mejora de procesos y teniendo en cuenta el carácter multiproyecto.Ministerio de Educación y Ciencia TIN2007-67843- C06-0

    Combining SOA and BPM Technologies for Cross-System Process Automation

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    This paper summarizes the results of an industry case study that introduced a cross-system business process automation solution based on a combination of SOA and BPM standard technologies (i.e., BPMN, BPEL, WSDL). Besides discussing major weaknesses of the existing, custom-built, solution and comparing them against experiences with the developed prototype, the paper presents a course of action for transforming the current solution into the proposed solution. This includes a general approach, consisting of four distinct steps, as well as specific action items that are to be performed for every step. The discussion also covers language and tool support and challenges arising from the transformation
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